Great customer service and problem solving
I placed an order for aircraft office windows with your former sales person at Ballarat.
I followed up to see where my order was at and found that former employee had not completed my order.
Steve at Ballarat immediately followed up on my order and later called me back.
He resolved my issue.
I cannot speak more highly of Steve’s handling of the unresolved order.
Worst after sales service yet
Stegbar sold us a three rooms of double glazed windows. In two rooms they leaked and were eventually repaired. The biggest one failed and started steaming up in the space between the panels during summer. Nearly 6 months and about 20 phone calls later we have an acknowledgement of fault and agreement to replace as the windpws are under warranty. Problem? Stegbar seem to outsource all the installation and repair work and we have had the fun around for.months. today waoting for a contractor tockeep an appointment we rang (not the contractor) and learned thw wrong glass had been ordered. So many missed appointment and call a not returned. Stegbar can't keep passing the buck to 3rd parties. Your product, your problem.
Stegbar came through for me
Steve Dargaville from Stegbar gave me great expert advice and a competitive quote for our beautiful Siteline bifold doors. Rattna and colleague did a professional no fuss installation. Great service from start to finish. Thanks guys.
5 star customer service
Thank you to Steve Harper for your professional assistance (again) regarding our wardrobe requirements. As a repeat customer, we cannot not speak highly enough of his outstanding customer service in terms of product recommendation, product value and his courteous, reliable customer service.
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