Reviewer Photos & Videos
Disappointed is an understatement.
Have two timber windows at rear of house. Moved into house October 2016. January 2017 wife complained she couldn't open windows. There appeared to be something orange between them. I gently applied pressure on awning and opened window. This was bought up at 12 month service call to which the builders' maintenance bloke scraped it off and re stained the windows. Initially it was thought to have been a seal that melted from the sun. The builder was notified to which i was told I needed to deal with Stegbar directly. Stegbar had been out twice for...service call outs for the same problem to which after the first time the bloke scraped it off and sanded and I re stained them. The second time the bloke came out from Stegbar. He told me that this was not the seal but a fungi and that there was no point in sanding or staining it as the window was rotting. He said he took photos and that he would put this to the builder. I was told it was going back and fourth. I kind of left it for a bit and nothing. I had an inspector from the builder come out and was told i had neglected maintenance on them which was the reason. Nothing around my house lacks maintenance as I get onto things as soon as I see something needs attention, which makes no sense as why I'd just let these two windows rot. Stegbar is telling me they have no service calls to this address, which is not correct as i was home the first time and the second time my mother in law. The builder is saying without evidence of these service calls they won't replace them. I have a four year old, very well maintained home and two windows which look worse then on a house 100 years old. I have no choice but to take this further.
Amazing service, installation and result.
The process was streamlined and the quote and inclusions was clear to understand unlike other quotes. Richard the installer was polite, efficient and did an excellent job we are so very pleased with the final result and nothing was too much trouble for anyone including quote, payments and installation. I want to Thank all of the team as every step of the way was fantastic.
Other companies advised they would require 6-8 weeks and stegbar had this completed in 3 weeks for a large four bedrooms house.
Best quality and even better service
My wife & I built a new architectual home which required a high level of knowledge and attention to detail which Dave went above and beyond to achieve a spectacular finish.
I truly believe without having Dave and the Stegbar company we would not have the caliber house that we have today
Dave was even on site on 2 days before christmas in 40+ degree weather to make sure the job was running smoothly
looking forward to the next time we build so we can showcase more of what they have to offer
Sliding robe doors - issue being resolved
Stegbar sent Dan out to inspect my robe doors which had been installed some time ago. Dan quickly identified that there was a manufacturing fault which had led to some failure of the product. Dan was very accomodating and has arranged a complete rectification of the problem. Replacements scheduled for installation in a couple of weeks.
Find out how Stegbar VIC, Geelong compares to other Home Renovators
Know better, choose better.
Beware of Stegbar double glazed windows!
My home was completed at the end of 2013 and had Stegbar double glazed windows and doors throughout. I contacted Stegbar Geelong within a few years of home completion to point out that moisture was between the double panes of glass in one of the windows.
I was told that they were no longer covered by any warranty. I pointed out that any reasonable person would expect the windows to present as they did on building completion for many, many years. Since then, an increasing number of windows now contain moisture and, in the case of the window in the photograph, there is, not only moisture, scum as well.
If I could give 0 stars then I would. New house, new showers and nothing but trouble. Main bathroom leaked had to fix myself. Ensuite shower frame began to come the off wall, then eventually repaired after waiting 2 weeks only to find the installer broke a screw on install. How he didn't know is beyond me, but then he couldn't get it all straight again, so basically did a botch job. Then the frame began to show rust/corrosion and after 6 phone calls, not 1 single return call, we were told over the phone that head office had refused the repair. ...We were never contacted by either Geelong or head office as it was our fault for using chemicals on it. Not withstanding the fact we were told this over the phone without them even seeing it and the fact that we don't use chemicals on it cause of skin irritations, they decided oh we may have to have a look then. Another 3 phone calls and finally someone comes out, 5 weeks later after initial call. He says straight away that the screen is badly installed, by one of his own installers mind you and that yes it had corroded and will be replaced. That was 3 weeks ago, several more phone calls later still not fixed. 15 phone calls all up made to them and only 1 single call in return, voicemail left. Two occasions over two week period now repairer hasn't showed, another phone call today and reply was we will get back to you. Still waiting as of course no phone call received, no repair and again will go another week waiting. So here we go again, we have to wait and call. Absolutely pathetic, seriously how hard is it!
Shower screen measure up
Hi, I had Steve Harper come and measure and quote a new shower screen for us. He was lovely to deal with and every knowledgeable in the products that you have to offer. I would definitely recommend him to anyone. A nice, comfortable bloke to be around.
- VIC, Geelong
Great service, no job to far or too small...
We had old timber windows and timber doors on the outside of our property which had rotted through and warped from the ocean across the road. We invited Brendan down from the Geelong office to come and quote for the job. He came down and helped us narrow down the right doors and windows for us, and offered a great deal of insight on selecting the right offering . The process to provide customised windows and doors was seamless and the installation was even better. Could not have been happier with the result and service from Brendan and Therese ...in particular. Excellent communication back-and-forth (we are Melbourne based and the project was our beach house so lots of back and forth!) and a quality product at a very reasonable price. Was super handy to have door and windows with no cracks for wind to come through, especially this last winter! Thanks again, Sarah from Apollo Bay.
|Category||Physical Shops and Home Renovators|
Other Home Renovators
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.