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Stegbar VIC, Rowville

Stegbar VIC, Rowville (page 2 of 10)

4.7 from 338 reviews · View Statistics
Listing monitored by Stegbar

Reviews

  • Customer Service
    4.7 (317)
  • Timeliness
    4.6 (269)
  • Job Satisfaction
    4.7 (191)
  • Rates and Fees
    4.4 (228)
  • Product Quality
    4.7 (251)
  • Return Claim MadeYes (8) · No (284)
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Quick turn around for quote/ordering

published

Worked with Riley for our bi fold doors, the whole design/quote process was done in the same day to make sure we could place the order at the earliest time.

Customer Service
5/5
Timeliness
5/5
Daniel
DanielGippsland, VIC

Great Service & Easy to deal with

published

I had put in a request on the Thursday and Jake came out on the Friday to measure up the shower screen and walk in robe and has been very helpful to deal with! Made the choice to go with Stegbar pretty easy!

Customer Service
5/5
Timeliness
5/5

Other Home Renovators

 
 

0.0
(1,234)

Awesome Service

published

Vanessa was super professional, responsive, very knowledgeable on stegbar products and easily answered all of my questions. Quote turnaorund was incredible. All around, super refreshing. Thank you for making it so easy.

Customer Service
5/5
Timeliness
5/5

Excellent service and prompt response

published

Excellent service and prompt response during the quoting phase. Quick follow up and reminders after quote is complete. Adel has been on the ball the whole time. all in all satisfying service.

Customer Service
5/5
Timeliness
5/5
Home Renovators

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Lisa H.
Lisa H.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Excellent customer service

published

Riley, the sales rep was great to deal with. He measured the windows we want replaced and provided a quote in a timely manner. Next day in fact. Dealt with stegbar before and the were very happy.

Customer Service
5/5
Timeliness
5/5
Joanne G
Joanne GGreater Melbourne (Metropolitan), VIC
  • 2 reviews

It looks amazing

published

My new frameless shower screens look amazing. Thank you to my Installers Andrew and Jarrod who were fantastic. They were friendly, punctual, professional and took great care to make sure my new shower screens were perfect. Also thank you to Carole in head office who went above and beyond with helping organise a suitable date to fit in with my tiler and plumber. Very happy customer.

Customer Service
5/5
Job Satisfaction
5/5
David
DavidGreater Melbourne (Outer), VIC

Great work by Andrew and Jarrod installing the shower screen 100%

published

After a difficult start to the project which was not the doing of the attending staff, the works have been completed to a very high standard. Thee guys were polite, punctual and completed the installation without complications.

Customer Service
5/5
Timeliness
5/5
Teresa
TeresaGreater Melbourne (Metropolitan), VIC

If zero stars could be selected I would

published

Avoid this company ! Initial processes began in December 2020. It’s now the 30th April. Still now windows installed. A comedy of errors from measurement to the install date today, nothing funny about it though. Windows can’t go in this morning because they have been made completely incorrect. 35mm to 50 mm out. Installer is furious. They’ve had my money for months now. Customer service is disgraceful and they should be ashamed of themselves. No one takes responsibility. So many emails and phone calls I have made. I’m distraught and upset. Time taken off work to be home for the install. Stegbar Windows Rowville your lack of support and customer service is deplorable. Still waiting on a phone call. Avoid this company

Customer Service
1/5
Timeliness
1/5

Other Home Renovators

 
 

0.0
(1,234)
D K.
D K.Greater Melbourne (Inner), VIC

Sliding Stacker door good quality good install and easy to deal with company

published

The sales staff were patient and responsive with numerous changes
We went to showroom to ensure we knew what we were getting, same sales person was helpful there and we ended up with a cheaper model which was adequate.
Final measure person was patient and knowledgeable.
Good communications for delivery originally long, then brought forward, then delayed by 1 week for a quality defect which ended up a weekend installation by person different from person who measured which made me nervous, but Installer (also a sub contractor) was very good and neat. (You are only as good as the person you send to site and Jed-Weld got this right) Well done, and thankyou.
Product: Double glazed slider stacker door, custom size.

Customer Service
5/5
Timeliness
5/5
Home Renovators

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Jason
JasonGreater Melbourne (Outer), VIC
  • 2 reviews

Mary Moshopoulos

published

Unbelievable customer focus. You guys were not the cheapest but you turned the windows around fast and you had Mary keeping on top of the orders for me. This is why you got my business. Mary is also why I came back to get the last order through Stegbar. Didn't even get other quotes. Always responds quickly and didn't complain when we had to redo the original quote 3 or 4 times.

Customer Service
5/5
Timeliness
5/5
Jess B
Jess BGreater Melbourne (Outer), VIC
  • 2 reviews

Top Quality Work

published

Love our new wardrobes, especially our walk in. It is showroom quality and exactly what we needed and always envisioned.
Our rep Harry, and our installers were professional and ever accommodating.
Could not recommend more highly!

Customer Service
5/5
Timeliness
5/5

Other Home Renovators

 
 

0.0
(1,234)
Glen B.
Glen B.Greater Melbourne (Outer), VIC

Excellent customer service

published

I purchased a bi-fold door from Riley and I must say the customer service has been excellent. He kept me informed in every step of the process and was very helpful.

Customer Service
5/5
Timeliness
5/5
Home Renovators

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Great customer service

published

I was most impressed with the quotation provided by Vanessa, Sales Consultant, at Rowville. I had several variations to the quote, which were always attended to promptly and effectively, making my job as an owner builder much simpler.

Customer Service
5/5
Timeliness
5/5
Ashley Tappy
Ashley TappyGreater Melbourne (Inner), VIC

working with Stegbar

published

After twenty years working in the building industry finally I have found a company that gets it Trevor, Anton and their team at Stegbar have been professional to work with in suppling and installing mirror robes to a high rise apartment tower.
Their knowledge and experience both in design and service has helped to keep the project on program and l'm looking forward to working with on the next project.

Customer Service
5/5
Timeliness
5/5
Alistair Wood
Alistair WoodGreater Melbourne (Outer), VIC

Brilliant Service & Product

published

Chris was very helpful and was able to organise these brilliant windows within the time constraints we had!! The windows were exactly as we ordered and have added extra value to our home

Customer Service
5/5
Timeliness
5/5
Hay151
Hay151Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Highly satisfied with service

published

I was highly satisfied with the service provided by Vanessa, sales consultant. In quoting for our new window, she demonstrated an extensive knowledge of the Stegbar product which helped our decision making no end. Prompt, efficient, accurate and helpful.

Customer Service
5/5
Timeliness
5/5

Sales Consultant Vanessa

published

I've had the pleasure of dealing with Vanessa twice now and her service and knowledge is excellent so helpful. Would recommend Stegbar products and the delightful Vanessa any day. The windows are exactly as I require. Thank you Stegbar.

Customer Service
5/5
Timeliness
5/5
Jesco
JescoGreater Melbourne (Metropolitan), VIC

Great service and super responsive

published

I dealt with Mary at the Rowville office to get a couple of sliding / stacking doors. Mary was extremely responsive and dealt with my enquiries quickly and professionally. Very happy so far, now just waiting for the installation itself...

Customer Service
5/5
Timeliness
4/5

Quality Windows

published

Great quality Aluminium windows supplied for our latest project. On time, well priced and great service. We will definitely be using Stegbar for our future projects.
Would recommend to all.

Customer Service
5/5
Timeliness
5/5
HLB
HLBGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 3 likes

Incredible Service

published

The customer service Vanessa provided was exceptional.
In store quotation given, with clear explanation as to the options available to us for the replacement of old rotten windows to Stegbar stacking doors/windows.
Email communication replied to quickly with additional questions answered in detail.
I look forward to the installation!

Customer Service
5/5
Rates and Fees
5/5
Dianne
DianneGreater Melbourne (Outer), VIC

Great job

published
Customer Service
5/5
Timeliness
4/5
Max C.
Max C.Greater Melbourne (Outer), VIC

Great service every time!

published

Dealing with Mary each time our business with Stegbar has always been smooth and reliable. Mary always puts in effort to make sure all the little details are correct which always makes for a perfect product.

Customer Service
5/5
Timeliness
5/5
Lone
LoneGreater Melbourne (Inner), VIC
  • 3 reviews
  • 7 likes

Fast & efficient

published

Trev was straight onto it.
Measuring up, answering questions, quoting & providing detailed information.
Very easy to deal with. Fast & efficient.
Great Pricing and lead time.
Straight forward
Yes yes yes

Customer Service
5/5
Timeliness
5/5
Neville
NevilleGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Window replacements

published

We needed 3 new windows replaced due to dry rot in original 35 year old timber ones. We took a punt on Stegbar replacement windows as they had previously installed a new shower screen for us and had done a great job. We are delighted with the finished result and the service we received along the way. Thanks to Vanessa, Bruno and James.

Customer Service
5/5
Timeliness
5/5

Excellent service and product

published

Great double glazed windows have made such a change to our home. Thank you to Mary Moshopoulos who arranged the quote and installation and Andy the installer who completed the Job. Gladly recommended the Stegbar service and products to all the neighbourhood for an upgrade.

Customer Service
5/5
Timeliness
5/5
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