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Stegbar VIC, Rowville

Stegbar VIC, Rowville (page 2 of 10)

4.7 from 372 reviews · View Statistics
Listing monitored by Stegbar

Reviews

  • Customer Service
    4.7 (328)
  • Timeliness
    4.7 (284)
  • Job Satisfaction
    4.7 (206)
  • Rates and Fees
    4.4 (243)
  • Product Quality
    4.7 (260)
  • Return Claim MadeYes (7) · No (298)
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Peter Paolino
Peter PaolinoGreater Melbourne (Outer), VIC

Customer feed back on Stegbar Rowville Fitter

published

Manny fitted two shower screens in my Dromana residence. He completed a great installation, in particular with the bespoke awkward gap filling requirement. He manufactured a solution on the job that was perfect. He was engaging, very professional and passionate delivering and excellent final result, well exceeding my expectation. Great customer service, great final product. Thank you..

Customer Service
5/5
Timeliness
5/5
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David
DavidGreater Melbourne (Inner), VIC

Attention to detail and absolute professionalism

published
Customer Service
5/5
Timeliness
5/5
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Barbara
BarbaraGreater Melbourne (Outer), VIC

Bi-fold door quotation and order

published

I have been pleased with the efficient and responsive way Stegbar have provided the quotation for a bi-fold door. A couple of iterations were required to ensure that I was happy with the proposed door. Now looking forward to the product being delivered.

Customer Service
5/5
Timeliness
5/5
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Jenny G
Jenny GGreater Melbourne (Inner), VIC

A fabulous splashback for our kitchen

published

Our dealings with Stegbar at Rowville in relation to the colour and product advice, measuring and installation of a large kitchen splashback have shown that the staff are helpful, efficient, prompt and up-to-date with knowledge of options available. Andrew, Ivica and Adrian installed the splash back yesterday and it looks stunning! Living on the 21st floor of an apartment block is not easy for tradespeople, but these gentlemen were so careful to ensure that the lift was not damaged and that the glass arrived in perfect condition. From our perspective, installation was pain free and meticulously undertaken. Thank you Andrew, Ivica and Adrian.

Incentivised Review No
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Service Standards

published

I used the internet to search for a bifold door made to measure. I contacted Doors Plus who were willing to promise a pre Xmas delivery and happy to take my payment. When order confirmation came it was 10 weeks, ie: end of January 2022. I contactedyour Vanessa Liberg At Rowville and found her to be totally honest, informative and professional, particularly compared to your opposition. Whilst this is only a small job, I have others coming up and will definitely use Vanessa and recommend her to others in the future. She is a credit to your company.
Geoff Meers

Customer Service
5/5
Timeliness
5/5
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NotoriousD
NotoriousDGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 2 likes

Excellent

published

I'm not a tradie and I needed to order a custom sized window frame and glass for our kitchen reno.
Vanessa at Rowville was very patient and helped me through the process to the order completion and also worked with my builder to resolve his questions.
We had a bad experience the previous time we called Stegbar, but this was definitely a light and day experience, definitely recommend working with Vanessa and Stegbar.

Customer Service
5/5
Timeliness
5/5
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Amazing Service

published

After receiving the run around from a number of companies, I was pleasantly surprised when I received a phone call that staff at Stegbar had organised what seemed the impossible.

Customer Service
5/5
Timeliness
5/5
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Nick
NickCentral Highlands and Goldfields, VIC

Quick and efficient service

published

We have had great service from Vanessa at Stegbar - never too busy to answer questions and provide support. The process is easy and the products were delivered promptly. We have ordered and installed windows and French doors , and we so happy that we have just ordered sliding doors and will be looking at their shower screen service.

Customer Service
5/5
Timeliness
5/5
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Great service

published

The sales consultant was incredibly helpful and happy to answer all my questions and emails. The order process was very easy and I will be using stegbar in the future.

Customer Service
5/5
Timeliness
5/5
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Violet
VioletGreater Melbourne (Inner), VIC
  • 2 reviews

Easy to order and great service

published

Quoted and ordered within minutes. Very easy to order and so easy - never visited the store just ordered online. Vanessa was stellar - efficient and prompt. Delivery locked in. Highly recommend dealing with Stegbar

Customer Service
5/5
Timeliness
5/5
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Denise Z
Denise ZGreater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Great product knowledge and service

published

I have recently ordered new doors for a home reno. I wasn't able to go to the showroom because of lockdown, but Vanessa who organised my quote was very knowledgable of the products and what would work best. I was a bit unsure of what I wanted, but she remained patient and helped me through this with some great tips and advice. Once I put the order through she came back very promptly with a delivery date. I highly recommend Stegbar and can't wait to get my new doors.

Customer Service
5/5
Timeliness
5/5
Incentivised Review No
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Peter
PeterGreater Melbourne (Outer), VIC

Service with a smile.

published

Rebecka Gardiner is an amazing person to deal with. Always keeping thing fun and super helpful. . I can always rely on Rebecka to make sure my jobs are looked after and things are done properly. She is an asset to the stegbar team. :)

Customer Service
5/5
Timeliness
5/5
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amis
amisGreater Melbourne (Inner), VIC

Excellent

published

Excellent experience. Very helpful and polite. Changes to original order were made quickly and without any problems. Communication was good with any changes confirmed by email. Good quality product at a competitive price.

Customer Service
5/5
Timeliness
5/5
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Disappointed Customer

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Karen D.
Karen D.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Trevor Thomas - bloody legend!!

published

Thank you so much to Trevor for his expert quoting, assistance and measuring on our recently installed WIR's, mirrors and shower screens. We couldn't be happier with the final look.

Customer Service
5/5
Timeliness
3/5
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Fiona S.
Fiona S.Greater Melbourne (Outer), VIC

It’s amazing how in love you can be with a WIR fitout!

published

Trevor understood exactly what we wanted and made some suggestions based on what he could see currently in our wardrobe. The whole process was streamline and I am very very happy and will be recommending him to friends and family.

Customer Service
5/5
Timeliness
5/5
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Liza
LizaGreater Melbourne (Inner), VIC

Excellent Consultant

published

Nothing was too much for our consultant, Adel. She was friendly and very flexible with appointments. She also gave very practical answers/advice on the options we had. I highly recommend Steg bar and to ask for Adel.

Customer Service
5/5
Timeliness
5/5
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Kate
KateGreater Melbourne (Inner), VIC

Mirrors

published

Andrew and Scott were an absolute pleasure to deal with. Warm and easy to talk with they installed all our windows and showers into our new build. Our master mirror was particularly large and they took great care carrying though home and installing. Highly recommend.

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Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Andrea
Andrea
  • 2 reviews

Exceptional customer service for window order

published

Vanessa from the Rowville Showroom helped me order new windows. With limited knowledge about what I required she spent time explaining the products and options to me. She was incredibly professional and efficient. Each time I needed to make a change to my order (before confirmation) she promptly made updates. I was a bit nervous about making this investment and Vanessa made the process a seamless one. We are looking forward to having beautiful new windows in our house!

Customer Service
5/5
Timeliness
5/5
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Mirrors

published

Scott and Andrew were great, they were thorough and easy to work with, rectified any issues quickly and without any impact on other works.
They knew that we had completed houses and ensured that they left the house clean and in a state that would not impact the client inspection.
Highly recommend these guys.

Customer Service
5/5
Timeliness
5/5
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Great service

published

Service from stegbar rowville was timely and informative and made the process of ordering doors for a project easy. would use them again in the future to the whole process being easy.

Incentivised Review No
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Great Customer Service

published

Venessa was exceptionally helpful and prompt in her supply of a quotation for new windows in my property - Her product knowledge and attention to detail made my job easier. Thanks Vanessa

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Travis Cameron
Travis CameronGippsland, VIC

Jake Lazar

published

I have found all the people involved with the screens, mirrors & robes at Stegbar Rowville to be extremely helpful, especially Jake for his prompt responses & ability to sort scheduling & other issues for me with little to no drama.

Customer Service
5/5
Timeliness
5/5
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Jenny
Jenny Greater Melbourne (Outer), VIC

Excellent customer service

published

Vanessa was very helpful, prompt with her replies and willing to offer alternatives. Product looks good and showroom was really helpful with lots of products to view. Product was competitively priced. Very happy with service.

Customer Service
5/5
Timeliness
5/5
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Vanessa
VanessaGreater Melbourne (Inner), VIC
  • 2 reviews

Love my shower screen

published

Andrew & Scott came to fit my beautiful shower screen, they were very friendly, professional and did a great job. Thank you for being easy to work with. I would recommend your company Stegbar to friends and family.

Customer Service
5/5
Timeliness
5/5
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