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Stegbar VIC, Rowville

Stegbar VIC, Rowville

4.7 from 353 reviews · View Statistics
Listing monitored by Stegbar

Reviews

  • Customer Service
    2.5 (32)
  • Timeliness
    2.4 (22)
  • Job Satisfaction
    2.1 (18)
  • Rates and Fees
    2.5 (20)
  • Product Quality
    3.0 (26)
  • Return Claim MadeYes (2) · No (25)
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Martin
Martin
  • 3 reviews

The Bar is Set Very Low

published
Customer Service
1/5
Timeliness
1/5
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Useless
UselessGreater Melbourne (Outer), VIC

Never use Stegbar again

published

Absolutely hopeless from start to finish ended up having to get a seperate guy in to fix their dodgy work
On 4 occasions when Stegbar were meant to turn up on site they did no shows and on the fifth go did such a bad job I had to get my builder in to fix the track on a wardrobe

Customer Service
1/5
Timeliness
1/5
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This is a great job as an installer

published

My review towards Stegbar is they try to do there best in all departments and always aim to improve there safety rules,, I believe that they always put there employees first and try to improve all areas

Customer Service
4/5
Timeliness
4/5
Pino
Pino

All good

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Disappointed Customer

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Alisabeth
AlisabethGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 4 likes

So very difficult to get a quote Stegbar???

published

First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.

Customer Service
1/5
Timeliness
1/5
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Teresa
TeresaGreater Melbourne (Metropolitan), VIC

If zero stars could be selected I would

published

Avoid this company ! Initial processes began in December 2020. It’s now the 30th April. Still now windows installed. A comedy of errors from measurement to the install date today, nothing funny about it though. Windows can’t go in this morning because they have been made completely incorrect. 35mm to 50 mm out. Installer is furious. They’ve had my money for months now. Customer service is disgraceful and they should be ashamed of themselves. No one takes responsibility. So many emails and phone calls I have made. I’m distraught and upset. Time taken off work to be home for the install. Stegbar Windows Rowville your lack of support and customer service is deplorable. Still waiting on a phone call. Avoid this company

Customer Service
1/5
Timeliness
1/5
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EJA
EJAGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Unprofessional & disappointing

published

Had a front door frame suite installed in November 20’ still waiting for resolution. Doors supplied were visibly faulty and unfit for purpose.

Customer Service
2/5
Timeliness
2/5
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Michelle Ford
Michelle FordGreater Melbourne (Outer), VIC

Fantastic Service

published

Mary From Stegbar Rowville Office has been absolutely amazing . From the first call and docs signed all in one day.her follow-up is second to none, Beat Rylock's quote with extras by $1000.00

Incentivised Review No
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Melbourne
Melbourne
  • 3 reviews
  • 1 like

STOP. Terrible, terrible, terrible.

published
Customer Service
1/5
Timeliness
1/5
Stegbar
Alexis P.Stegbar
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Elizabeth
ElizabethGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Very ordinary service and appalling quality

published
Customer Service
1/5
Timeliness
3/5
Elizabeth
Elizabeth

Took a while to get a response but eventually my husband spoke with the general manager who agreed to replace the door at no cost, and quickly. Hardware and glass will be re-used to save costs which is fine, hope the new door is stronger.

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David
DavidGreater Melbourne (Metropolitan), VIC

Don't expect after sales service

published

A roller has failed on an external sliding door. On visiting to Stegbar Rowville my wife was told the door must have been supplied by another company. My builder verified that this was not the case. When I visited I was told we don't have them so here is a list of hardware suppliers. My suggestion that this is not an adequate way of dealing with a customer and perhaps Stegbar's systems need to be reviewed was dismissed. Fortunately my builder, a major and long established home renovation company, no longer uses Stegbar.

Customer Service
1/5
Incentivised Review No
Stegbar
Alexis P.Stegbar
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Sue Dickson
Sue DicksonGreater Melbourne (Outer), VIC

Poor Customer Service

published

Four years ago I replaced all the windows and doors in my house to Stegbar and all are keyed alike. I have been very happy with all they provided but now (four years later) my front door (a Stegbar Statesman pivot door) keeps dropping and needing manual adjustment. I am not an expert at this and have been trying to get someone from Stegbar to help me with this issue. They have advised me that it may be due to movement of my house. I understand this and am not looking for anything under warranty. I am very happy to pay whatever is needed to get my front door serviced or adjusted. Stegbar have point blank refused to help me. There customer service has been very poor. If I could give them zero stars I would.

Customer Service
1/5
Timeliness
3/5
Stegbar
Alexis P.Stegbar
Sue Dickson
Sue Dickson

Email just sent with all my contact details

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Hulaschmula
HulaschmulaGreater Melbourne (Inner), VIC
  • 3 reviews

Installation perfection

published

The installation done by Craig Dell of A Perfect Fit Window Installation was reliable, meticulous and professional, the workmanship was immaculate. We were able to see most of the job before Stage 4 restrictions, however Craig provided excellent communication and feedback in a time where we could not travel 5kms away from our current to our new home to sight the finished job. Highly recommended installer.

Customer Service
5/5
Timeliness
4/5
Stegbar
Alexis P.Stegbar
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Buyer Beware!

published

I would advise anyone thinking of using this company to think twice ... don’t believe what you are told. They are very good at not telling you what you need to know ... and when you call them to try resolve issues do not expect service .. this is a dodgy company and if you are dealing with [name removed] be doubly careful .. she is good at not telling you what you need to know. This [name removed] by the way is the same person who pushes you to give her a good review for doing an ordinary job. I would never use this company again .

Customer Service
1/5
Timeliness
3/5
Stegbar
Alexis P.Stegbar
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Lee
LeeGreater Melbourne (Outer), VIC
  • 5 reviews
  • 18 likes

Appalling!

published

Windows replaced in two room $5k+. Have had 3 calls backs so far and these pictured issues are still outstanding. The Installation & Service Manager tells me adding extra timber as pictured is acceptable. Not my definition of custom made.

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Customer Service
1/5
Timeliness
1/5
Lee
Lee
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