Stegbar VIC, Rowville

A true measure of a company is that when things go bad that they seek to resolve the issue. Stegbar Rowville seem to do the opposite – ignore emails and effectively hide away. They don't take responsibility for bad workmanship. I highly suggest looking elsewhere.

On having our new Paw Proof screen doors damaged by our 10 yr old King Charles Spaniel the Customer Service Officer advised us that it wasn't covered under warranty and that the mesh will withstand the pets paw if rested on the mesh?? Didn't read that in the fine print!

Took Stegbar 4 attempts to get the size and handing of our Security door right - would have been 5 attempts if not for the on-site modification undertaken at the last installation at which they damaged the already installed timber sliding door. Very unprofessional und complete lack of due diligence. Would not recommend them at all.

We had an absolutely woeful experience from beginning to end! The Stegbar team were unprofessional, often rude, and highly disorganised.

We attempted to get someone from Stegbar to give us a quote for built-in wardrobes for 3 rooms. It took over a month and several phone calls and a visit to their showroom in Rowville for them to finally call us to organise to coordinate a quote at our home. Once the design had been signed off on, the sales rep recommended a builder to do the prep work for the openings of the wardrobes. (more on that later). ...

Everything about Stegbar was absolutely woeful. I don't write product reviews, but I am making an exception on this occasion to warn everyone away from this terrible, unprofessional, disorganised company.

Firstly, I will note that I am willing to forgive and be understanding with builders and suppliers at present considering supply chain constraints and labour shortages. But Stegbar had so many own goals that their incompetence is endemic, and I am sure that my experience is not the exception, but the rule.

Secondly, I want to note that the s...

I engaged Stegbar & Aneeta (Jeldwen Companies) to provide our windows during a recent renovation, the process with the first 5 windows went reasonably well but I was home and supervised the works. The last 2 smaller bathroom windows where not supervised and turned into a 6 month nightmare.

Terrible lack of organisation for deliveries, service calls and installers, no proactive or effective customer service, poor workmanship and will blame the customer first if anything does go wrong.

Upon order we were told no site glazing was required, clos...

Absolutely hopeless from start to finish ended up having to get a seperate guy in to fix their dodgy work
On 4 occasions when Stegbar were meant to turn up on site they did no shows and on the fifth go did such a bad job I had to get my builder in to fix the track on a wardrobe

We waited a long time for the Covid restrictions to ease , but when they did Trevor Thomas came round as soon as possible and carried out the measure up quickly and efficiently and with a pleasant manner. The quote followed as he said, we placed the order and await installation. So far really good, thanks Trevor.

My review towards Stegbar is they try to do there best in all departments and always aim to improve there safety rules,, I believe that they always put there employees first and try to improve all areas

I started the discussion with Stegbar in May 2021 about my order and I was told that it takes maximum 12 weeks to complete the job which is around the end of August or early September. Based on his word I took the measurements sent to Stegbar, a person came to my place, took the exact measurement, paid the deposit, and finalised everything at end of June. Doing all those things I receive a date in November which is 19 weeks after my confirmation. I sent them an email, but since there is no reply I called the office. The lady answered the phone ...

Stegbar Rowville were slow at every stage of the process, their representative was irritable and unpleasant several times, treating me like a fool who didn't understand the invoice (I am elderly).
The process started in January 2021. After installing my new glass doors, there was a dispute about a security door that they had assured me was included in the price, but failed to deliver. In mid-May (four months in), they sent someone to install the security door, but he didn't have the door and it turned out that they had failed to order it. Afte...

First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.

Had a front door frame suite installed in November 20’ still waiting for resolution. Doors supplied were visibly faulty and unfit for purpose.

Mary From Stegbar Rowville Office has been absolutely amazing . From the first call and docs signed all in one day.her follow-up is second to none, Beat Rylock's quote with extras by $1000.00

* Installer ripped off an architrave to a window we didn't want removed.
* There was a measurement error on the kitchen sliding door.
* Once installed, the wire mesh door that was fitted did not open and shut smoothly.
* The job was still not completed months after it was supposed to be finished. We needed to continually contact them to move the project along.
* The installers said they'd cover the furniture and carpet so everything wouldn't get covered in dust, saw dust and grime. They did not do this, so everything was covered in dust and g...