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Stegbar VIC, Rowville

Stegbar VIC, Rowville

4.7 from 380 reviews · View Statistics
Listing monitored by Stegbar

Reviews

  • Customer Service
    2.6 (29)
  • Timeliness
    2.4 (20)
  • Job Satisfaction
    2.1 (16)
  • Rates and Fees
    2.6 (19)
  • Product Quality
    3.1 (23)
  • Return Claim MadeYes · No (30)
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Tania P
Tania PGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Worst Customer Service

published
  • Thumbnail
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville
Stegbar
Alexis P.StegbarSend a private message
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Nic
NicMelbourne
  • 3 reviews

The worst customer service. Months wasted

published

It was impossible to get any sort of service from Stegbar. They provided incorrect measurements and ignored my calls. I was constantly chasing them for answers. Don’t bother with them.

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville
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Darrell N.
Darrell N.Southwest, VIC

Paw Proof Mesh???

published

On having our new Paw Proof screen doors damaged by our 10 yr old King Charles Spaniel the Customer Service Officer advised us that it wasn't covered under warranty and that the mesh will withstand the pets paw if rested on the mesh?? Didn't read that in the fine print!

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Customer Service
2/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Markus Krott
Markus KrottGreater Melbourne (Inner), VIC

Worst service

published

Took Stegbar 4 attempts to get the size and handing of our Security door right - would have been 5 attempts if not for the on-site modification undertaken at the last installation at which they damaged the already installed timber sliding door. Very unprofessional und complete lack of due diligence. Would not recommend them at all.

Customer Service
3/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
3/5
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville
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Energy Expert
Energy ExpertGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

If you want to cry yourself to sleep, choose Stegbar.

published
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
2/5
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville (head office for Victoria)
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Useless
UselessGreater Melbourne (Outer), VIC

Never use Stegbar again

published

Absolutely hopeless from start to finish ended up having to get a seperate guy in to fix their dodgy work
On 4 occasions when Stegbar were meant to turn up on site they did no shows and on the fifth go did such a bad job I had to get my builder in to fix the track on a wardrobe

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
2/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRoville
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Splash back by Stegbar

published

We waited a long time for the Covid restrictions to ease , but when they did Trevor Thomas came round as soon as possible and carried out the measure up quickly and efficiently and with a pleasant manner. The quote followed as he said, we placed the order and await installation. So far really good, thanks Trevor.

Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
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This is a great job as an installer

published

My review towards Stegbar is they try to do there best in all departments and always aim to improve there safety rules,, I believe that they always put there employees first and try to improve all areas

Customer Service
4/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville
Pino
Pino

All good

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Disappointed Customer

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Alisabeth
AlisabethGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 4 likes

So very difficult to get a quote Stegbar???

published

First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationStegbar Rowville
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Melbourne
Melbourne
  • 3 reviews
  • 1 like

STOP. Terrible, terrible, terrible.

published
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Stegbar
Alexis P.StegbarSend a private message
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Elizabeth
ElizabethGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Very ordinary service and appalling quality

published
Customer Service
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
2/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville Victoria
Elizabeth
Elizabeth

Took a while to get a response but eventually my husband spoke with the general manager who agreed to replace the door at no cost, and quickly. Hardware and glass will be re-used to save costs which is fine, hope the new door is stronger.

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Home Renovators

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David
DavidGreater Melbourne (Metropolitan), VIC

Don't expect after sales service

published

A roller has failed on an external sliding door. On visiting to Stegbar Rowville my wife was told the door must have been supplied by another company. My builder verified that this was not the case. When I visited I was told we don't have them so here is a list of hardware suppliers. My suggestion that this is not an adequate way of dealing with a customer and perhaps Stegbar's systems need to be reviewed was dismissed. Fortunately my builder, a major and long established home renovation company, no longer uses Stegbar.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville Victoria
Stegbar
Alexis P.StegbarSend a private message
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Sue Dickson
Sue DicksonGreater Melbourne (Outer), VIC

Poor Customer Service

published

Four years ago I replaced all the windows and doors in my house to Stegbar and all are keyed alike. I have been very happy with all they provided but now (four years later) my front door (a Stegbar Statesman pivot door) keeps dropping and needing manual adjustment. I am not an expert at this and have been trying to get someone from Stegbar to help me with this issue. They have advised me that it may be due to movement of my house. I understand this and am not looking for anything under warranty. I am very happy to pay whatever is needed to get my front door serviced or adjusted. Stegbar have point blank refused to help me. There customer service has been very poor. If I could give them zero stars I would.

Customer Service
1/5
Timeliness
3/5
Rates and Fees
3/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationI have been dealing with them via email through the website
Stegbar
Alexis P.StegbarSend a private message
Sue Dickson
Sue Dickson

Email just sent with all my contact details

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Hulaschmula
HulaschmulaGreater Melbourne (Inner), VIC
  • 3 reviews

Installation perfection

published

The installation done by Craig Dell of A Perfect Fit Window Installation was reliable, meticulous and professional, the workmanship was immaculate. We were able to see most of the job before Stage 4 restrictions, however Craig provided excellent communication and feedback in a time where we could not travel 5kms away from our current to our new home to sight the finished job. Highly recommended installer.

Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville, Victoria
Stegbar
Alexis P.StegbarSend a private message
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Questions & Answers

Steve
Steveasked
VIC, Rowville

Do you have runners for wardrobe doors (the wheels)? [Email Removed]

1 answer
Stegbar
Alexis P.StegbarSend a private message
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Stegbar VIC, Rowville

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