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Paw Proof Mesh???
On having our new Paw Proof screen doors damaged by our 10 yr old King Charles Spaniel the Customer Service Officer advised us that it wasn't covered under warranty and that the mesh will withstand the pets paw if rested on the mesh?? Didn't read that in the fine print!
Took Stegbar 4 attempts to get the size and handing of our Security door right - would have been 5 attempts if not for the on-site modification undertaken at the last installation at which they damaged the already installed timber sliding door. Very unprofessional und complete lack of due diligence. Would not recommend them at all.
- VIC, Rowville
If you want to cry yourself to sleep, choose Stegbar.
Everything about Stegbar was absolutely woeful. I don't write product reviews, but I am making an exception on this occasion to warn everyone away from this terrible, unprofessional, disorganised company.
Firstly, I will note that I am willing to forgive and be understanding with builders and suppliers at present considering supply chain constraints and labour shortages. But Stegbar had so many own goals that their incompetence is endemic, and I am sure that my experience is not the exception, but the rule.
Secondly, I want to note that the s...ubcontracted installation team hired by Stegbar did as good a job as they could in the difficult circumstances created by incompetent management. When the customer loses, the subcontracted installation teams lose because they don't get paid if they rock up to an installation and the pieces of the cabinetry are not the right size. Here are some of the problems: - delay in scheduling meaning we couldn’t get installation in early Jan as the sales person promised, but it was moved to February. That was OK, we understand in current labour environment its hard to lock things in. - Failure to properly design the BIR meant that the walls were the wrong depth and shape. The design drawings were done by pencil on paper. This is in the third decade of the 21st century! Other cabinetmakers I talked to subsequently all use Computer Aided Design to ensure that the dimensions were correct and the product manufactured was the right size. - The head sales manager at Stegbar Vic tried to persuade us to accept a wall profile will 200mm depth, which is not sufficiently structurally sound according to the subcontracted installer.
Never use Stegbar again
Absolutely hopeless from start to finish ended up having to get a seperate guy in to fix their dodgy work
On 4 occasions when Stegbar were meant to turn up on site they did no shows and on the fifth go did such a bad job I had to get my builder in to fix the track on a wardrobe
Splash back by Stegbar
We waited a long time for the Covid restrictions to ease , but when they did Trevor Thomas came round as soon as possible and carried out the measure up quickly and efficiently and with a pleasant manner. The quote followed as he said, we placed the order and await installation. So far really good, thanks Trevor.
This is a great job as an installer
My review towards Stegbar is they try to do there best in all departments and always aim to improve there safety rules,, I believe that they always put there employees first and try to improve all areas
I started the discussion with Stegbar in May 2021 about my order and I was told that it takes maximum 12 weeks to complete the job which is around the end of August or early September. Based on his word I took the measurements sent to Stegbar, a person came to my place, took the exact measurement, paid the deposit, and finalised everything at end of June. Doing all those things I receive a date in November which is 19 weeks after my confirmation. I sent them an email, but since there is no reply I called the office. The lady answered the phone ...talked to me so badly which was not the way to talk to their customers. I can understand there is a two weeks lockdown and it may be affected the business. But I can’t believe it takes nearly 4-5 months for the installation of simple 3 glass doors. Even a single-story house can be built within 6-8months. Hope to write another review later. Seeing this someone in higher management please consider to give us a near date.
So very difficult to get a quote Stegbar???
First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.
- VIC, Rowville
STOP. Terrible, terrible, terrible.
* Installer ripped off an architrave to a window we didn't want removed.
* There was a measurement error on the kitchen sliding door.
* Once installed, the wire mesh door that was fitted did not open and shut smoothly.
* The job was still not completed months after it was supposed to be finished. We needed to continually contact them to move the project along.
* The installers said they'd cover the furniture and carpet so everything wouldn't get covered in dust, saw dust and grime. They did not do this, so everything was covered in dust and g...
Very ordinary service and appalling quality
Just had a new back door and new bifolds installed. The back door was to have a security screen door as well so the breeze could come through. Two relatively minor issues but indicative of slack of pride and care, one extremely disappointing deal-breaker quality and service issue.
1. Security screen door was manufactured to the wrong size despite two visits so couldn’t be installed, a further six week wait.
2. Installers nailed a strip of white quad across the floor at opening of both doors (we have beautiful karri floors and deck), they couldn...
Don't expect after sales service
A roller has failed on an external sliding door. On visiting to Stegbar Rowville my wife was told the door must have been supplied by another company. My builder verified that this was not the case. When I visited I was told we don't have them so here is a list of hardware suppliers. My suggestion that this is not an adequate way of dealing with a customer and perhaps Stegbar's systems need to be reviewed was dismissed. Fortunately my builder, a major and long established home renovation company, no longer uses Stegbar.
Poor Customer Service
Four years ago I replaced all the windows and doors in my house to Stegbar and all are keyed alike. I have been very happy with all they provided but now (four years later) my front door (a Stegbar Statesman pivot door) keeps dropping and needing manual adjustment. I am not an expert at this and have been trying to get someone from Stegbar to help me with this issue. They have advised me that it may be due to movement of my house. I understand this and am not looking for anything under warranty. I am very happy to pay whatever is needed to get my front door serviced or adjusted. Stegbar have point blank refused to help me. There customer service has been very poor. If I could give them zero stars I would.
The installation done by Craig Dell of A Perfect Fit Window Installation was reliable, meticulous and professional, the workmanship was immaculate. We were able to see most of the job before Stage 4 restrictions, however Craig provided excellent communication and feedback in a time where we could not travel 5kms away from our current to our new home to sight the finished job. Highly recommended installer.
- VIC, Rowville
Windows replaced in two room $5k+. Have had 3 calls backs so far and these pictured issues are still outstanding. The Installation & Service Manager tells me adding extra timber as pictured is acceptable. Not my definition of custom made.
- VIC, Rowville
Got 3 double glazed windows.
So marks on the new windows from the delivery drivers. Installation guy was good but to much silicone around the windows. They somehow forgot to put the vent locks in. Seal of some of the windows no done correctly so they will have to redo it. Don’t recommend this product now.
Service come down to put vent locks in now the water drains from the top to the bottom onto the carpet because of the vent lock holes they drilled in. Plus they keep texting me about other jobs. Communication has been terrible Not happy wit...
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