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Stegbar VIC, Rowville

Stegbar VIC, Rowville (page 2 of 2)

4.7 from 370 reviews · View Statistics
Listing monitored by Stegbar

Reviews

  • Customer Service
    2.6 (38)
  • Timeliness
    2.4 (27)
  • Job Satisfaction
    2.0 (23)
  • Rates and Fees
    2.5 (26)
  • Product Quality
    3.0 (32)
  • Return Claim MadeYes (2) · No (28)
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Simonds Home client
Simonds Home clientGreater Melbourne (Outer), VIC

A solution to a problem mirror was offered by Andrew and Steven and the work was carried out promptly and efficiently.

published

Professional attitude and knowledgeable about the product and workmanship. Unfortunately the first mirror put in by another workman had a flaw that could not be rectified other than full replacement. It is disappointing that the mirror was put in place as it created a complicated situation for finding a solution to inserting another mirror.

Customer Service
2/5
Timeliness
2/5
Stegbar
Alexis P.StegbarSend a private message
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Melissa
MelissaGreater Melbourne (Metropolitan), VIC

A few issues along the way that were resolved promptly

published

I’m not going to lie that my experience with replacing my windows with Stegbar was a seamless one. However, with that said when things went wrong they did acknowledge this and rectified the issue swiftly.

My job still hasn’t yet been completed however so I will post a final review once this has been done. But based on what I have seen thus far, I can say that Andrew, the installer is absolutely a professional in every way from customer service to excellent craftsmanship.

Customer Service
4/5
Timeliness
4/5
Stegbar
Alexis P.StegbarSend a private message
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Neil M.
Neil M.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Glass splashback and shower screen

published

Andrew and Steve installed glass splashback. Very friendly, arrived on time and even pstiatly waited/helped remove range hood that prevented glass going in.Jake was sales rep and always pleasure to deal with. Only glitch was several of false starts with install dates for shower screen, but a sign of busy times for Stegbar I suspect.

Customer Service
4/5
Timeliness
2/5
Stegbar
Alexis P.StegbarSend a private message
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Cameron Cumming
Cameron CummingGreater Melbourne (Outer), VIC

Rep is fantastic

published

Our Rep Jake is fantastic he measures up perfectly and his follow up service is great. The turn around time and communication has been great lately. Our service is reliant on our Rep Jake and he looks after everything for us.

Customer Service
5/5
Timeliness
5/5
Stegbar
Alexis P.StegbarSend a private message
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Yale Zhou
Yale ZhouGreater Melbourne (Inner), VIC

Self shattered glass panel

published

One of the recent installed staker door fixed glass panel was suddenly shattered by itself today ( New Year Day). Broken glass are everywhere. The stegbar office is closed for holiday until next Monday. It is not safe but nowhere could get a quick fix.

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Incentivised Review No
Return Claim MadeNo
Store LocationRowville
Stegbar
Alexis P.StegbarSend a private message
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Didn't turn up, didn't finish the job and non contactable!!

published
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Customer Service
1/5
Timeliness
1/5
Stegbar
Alexis P.StegbarSend a private message
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Excellent installation, bumpy installation but solved

published
Customer Service
3/5
Timeliness
1/5
Stegbar
Alexis P.StegbarSend a private message
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Exactly what we were after

published

Excellent sturdy wardrobes. Functional and stylish. Couldnt have imagined them any better. Slight issue with initial measurement of the wardrobe but Stegbar sorted it out so wardrobe could still be installed the same day.

Customer Service
4/5
Timeliness
5/5
Stegbar
Alexis P.StegbarSend a private message
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Daryl Phillpot
Daryl PhillpotGreater Melbourne (Inner), VIC

2 good men!

published

I have pleasure submitting my review of the Stegbar installers who have just completed their work with an professional & courteous approach.

Those 2 old campaigners Andrew wood & Noel Davis arrived on time also leaving the worksite clean & tidy.

Their communication skills with myself, a client of Stegbar for over 30 years was a pleasure..

Till the next job..
Daryl

Customer Service
4/5
Timeliness
4/5
Stegbar
Alexis P.StegbarSend a private message
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E.abdallah
E.abdallahGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 4 likes

Terrible customer service

published
Customer Service
1/5
Timeliness
1/5
Stegbar
Alexis P.StegbarSend a private message
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Tapan P
Tapan PGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Delayed installation and but speedy escalation

published
Customer Service
5/5
Timeliness
1/5
Stegbar
Alexis P.StegbarSend a private message
Tapan P
Tapan P

Hi Alexis,

I can confirm that NO one has been in touch with me to resolve this issue. I will send an email to the email you have provided. What else can we do to escalate this?

Tapan P
Tapan P

Thanks Alexis. I received a call from DJ and the matter has been resolved within 24hours. He ensured that he is trying to rectify the process from his end. I really enjoyed dealing with him.

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Vast improvement to site of former air conditioning unit.

published

I got the product I requested. A fixed frosted aluminium window to match existing window where the unit was removed from. No more to add not like being asked to say more than I want to.

Customer Service
4/5
Product Quality
4/5
Stegbar
Alexis P.StegbarSend a private message
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Great product & value for money

published

Stegbar Rowville where able to offer great quality of product & value for money for my recent window replacements. Collaborative approach was appreciated during installation phase particularly in consideration of existing building conditions & problem solving.

Customer Service
4/5
Product Quality
5/5
Stegbar
Alexis P.StegbarSend a private message
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Brooke
BrookeGreater Melbourne (Inner), VIC

Shower screens and robes

published

We have used Stegbar many times now for shower screens and robes and Leigh Hamilton is my go to guy for these products. He is always obliging and helpful. I find it convenient that Leigh can provide either a quote or estimate over the net. The ability to customise onsite is also helpful when working around heating ducts etc. Thanks Stegbar team.

Customer Service
5/5
Product Quality
4/5
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MENDAD
MENDADGreater Melbourne (Metropolitan), VIC

Leigh Hamilton thank god for you

published

I have used Stegbar for the last 8 years & found them always helpful & prompt. Leigh Hamilton & Leanne Marshall at Rowville wardrobes and shower screens help been fantastic to deal with.

Customer Service
4/5
Product Quality
4/5
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Liz
LizGreater Melbourne (Outer), VIC

Shower screen

published

Stegbar sent Harry out within a day to measure up and offer advice. I then went to the Rowville showroom to have a look and placed my order. I found it to be an easy process so far.

Customer Service
4/5
Product Quality
5/5
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KiwiSonja
KiwiSonjaMelbourne
  • 4 reviews
  • 3 likes

Customer Service Non-Existent

published

Have been trying for nearly 10 days now just to get a quote. Excuses are endless... email not working properly etc. Today I was told that they'd been 'run off their feet' dealing with customers in the showroom (where they are surprisingly helpful). I'm only sorry I already have some Stegbar windows and need the new ones to match. Would not recommend Stegbar to others.
The windows are good quality if you can ever get them
Customer service is non-existent, and their reps are quite rude over the phone.

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Brian5858
Brian5858Greater Melbourne (Inner), VIC
  • 3 reviews
  • 7 likes

Terrible customer service!

published
nadine
nadine
Brian5858
Brian5858

The wardrobes have only been in for just over a year and they are already coming away from the wall. I have also noticed nails poking through through the backing board that I see before. Please save yourself the grief and choose someone else.

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