Stegbar VIC, Rowville (page 2 of 2)

Professional attitude and knowledgeable about the product and workmanship. Unfortunately the first mirror put in by another workman had a flaw that could not be rectified other than full replacement. It is disappointing that the mirror was put in place as it created a complicated situation for finding a solution to inserting another mirror.

I’m not going to lie that my experience with replacing my windows with Stegbar was a seamless one. However, with that said when things went wrong they did acknowledge this and rectified the issue swiftly.

My job still hasn’t yet been completed however so I will post a final review once this has been done. But based on what I have seen thus far, I can say that Andrew, the installer is absolutely a professional in every way from customer service to excellent craftsmanship.

Andrew and Steve installed glass splashback. Very friendly, arrived on time and even pstiatly waited/helped remove range hood that prevented glass going in.Jake was sales rep and always pleasure to deal with. Only glitch was several of false starts with install dates for shower screen, but a sign of busy times for Stegbar I suspect.

Our Rep Jake is fantastic he measures up perfectly and his follow up service is great. The turn around time and communication has been great lately. Our service is reliant on our Rep Jake and he looks after everything for us.

One of the recent installed staker door fixed glass panel was suddenly shattered by itself today ( New Year Day). Broken glass are everywhere. The stegbar office is closed for holiday until next Monday. It is not safe but nowhere could get a quick fix.

Ordered three sets of internally white primed siteline sliding double glazed doors. Aluminium on the outside timber inside. Doors were delivered on a Friday unprimed. Spoke to Rep and it was a mistake as they do not normally prime siteline doors. It was organized by Stegbar for a painter to turn up on the Sunday to prime the doors prior to install on Mon/Tuesday. An installer/builder turned up to do the work without his painter didn't finish the job. Trims that hold the glass snapped in the process. Monday installers start installing and said t...

Had a sliding door put into my home end of November and the installer, Tory and his father, were excellent. Major issue was that Stegbar forgot to put a rivet into the door for the fly screen to lock and stop it from sliding further on - rendering it useless while I wait for a fix. I thought it wouldnt be a problem and they would be able to send someone out to fix it. Unfortunately the earliest they can do it is January. I understand that its a busy time but to have a fly screen thats sitting there useless for a month is pretty ridiculous - esp...

Excellent sturdy wardrobes. Functional and stylish. Couldnt have imagined them any better. Slight issue with initial measurement of the wardrobe but Stegbar sorted it out so wardrobe could still be installed the same day.

I have pleasure submitting my review of the Stegbar installers who have just completed their work with an professional & courteous approach.

Those 2 old campaigners Andrew wood & Noel Davis arrived on time also leaving the worksite clean & tidy.

Their communication skills with myself, a client of Stegbar for over 30 years was a pleasure..

Till the next job..
Daryl

I ordered a single door to extend on the cupboards that was installed by stegbar in the past. Upon requesting and ordering though stegbar, I was quoted $330 for one routed door panel (excessively priced compared to others). I ordered the door considering it was required to complete the extension. Once the door was ready, I requested a delivery to local inner Melbourne. I was quoted $200 for delivery. Again I was shocked. I was advised that I was originally quoted for $100 delivery. In which when I supplied the email to prove the delivery fee qu...

Negatives: I engaged Stegbar to install the Alfresco bifold doors. The initial sales engagement was good. However, after that there were series of delays and lack of proper process. I was promised that the doors will be installed in 6-8 weeks, but it has taken them more than 9-10 weeks (still not installed). The contractor who came to do measurements did not provide the information till first 3-4 weeks, which i thought was a waste of time, and can be fixed if they have solid processes in place. I was notified at the very last minute (on the day...

I got the product I requested. A fixed frosted aluminium window to match existing window where the unit was removed from. No more to add not like being asked to say more than I want to.

Stegbar Rowville where able to offer great quality of product & value for money for my recent window replacements. Collaborative approach was appreciated during installation phase particularly in consideration of existing building conditions & problem solving.

We have used Stegbar many times now for shower screens and robes and Leigh Hamilton is my go to guy for these products. He is always obliging and helpful. I find it convenient that Leigh can provide either a quote or estimate over the net. The ability to customise onsite is also helpful when working around heating ducts etc. Thanks Stegbar team.

I have used Stegbar for the last 8 years & found them always helpful & prompt. Leigh Hamilton & Leanne Marshall at Rowville wardrobes and shower screens help been fantastic to deal with.

Stegbar sent Harry out within a day to measure up and offer advice. I then went to the Rowville showroom to have a look and placed my order. I found it to be an easy process so far.

Have been trying for nearly 10 days now just to get a quote. Excuses are endless... email not working properly etc. Today I was told that they'd been 'run off their feet' dealing with customers in the showroom (where they are surprisingly helpful). I'm only sorry I already have some Stegbar windows and need the new ones to match. Would not recommend Stegbar to others.
The windows are good quality if you can ever get them
Customer service is non-existent, and their reps are quite rude over the phone.

Tried to get a quote and the customer service person didn't allow enough time so i got a call at 10pm the night before saying they couldn't make it because there wasn't enough time. I then had to wait 8 days to be able to get them to come back.

I decided to go with Stegbar because they had the door finish I wanted. Again I received a call the day before installation saying that they need to reschedule for next week. I have taken time off for this installation and organised other contractors to work around this installation. Very disappoi...