Splash back by Stegbar
We waited a long time for the Covid restrictions to ease , but when they did Trevor Thomas came round as soon as possible and carried out the measure up quickly and efficiently and with a pleasant manner. The quote followed as he said, we placed the order and await installation. So far really good, thanks Trevor.
- VIC, Rowville
Several problems, ironed out in mediation
Stegbar Rowville were slow at every stage of the process, their representative was irritable and unpleasant several times, treating me like a fool who didn't understand the invoice (I am elderly).
The process started in January 2021. After installing my new glass doors, there was a dispute about a security door that they had assured me was included in the price, but failed to deliver. In mid-May (four months in), they sent someone to install the security door, but he didn't have the door and it turned out that they had failed to order it. Afte...
Unprofessional & disappointing
Had a front door frame suite installed in November 20’ still waiting for resolution. Doors supplied were visibly faulty and unfit for purpose.
A few issues along the way that were resolved promptly
I’m not going to lie that my experience with replacing my windows with Stegbar was a seamless one. However, with that said when things went wrong they did acknowledge this and rectified the issue swiftly.
My job still hasn’t yet been completed however so I will post a final review once this has been done. But based on what I have seen thus far, I can say that Andrew, the installer is absolutely a professional in every way from customer service to excellent craftsmanship.
Find out how Stegbar VIC, Rowville compares to other Home Renovators
Know better, choose better.
- VIC, Rowville
Delayed installation and but speedy escalation
Negatives: I engaged Stegbar to install the Alfresco bifold doors. The initial sales engagement was good. However, after that there were series of delays and lack of proper process. I was promised that the doors will be installed in 6-8 weeks, but it has taken them more than 9-10 weeks (still not installed). The contractor who came to do measurements did not provide the information till first 3-4 weeks, which i thought was a waste of time, and can be fixed if they have solid processes in place. I was notified at the very last minute (on the day...i was supposed to receive the product) that they cannot deliver it and has been put on backorder for next week. This could have been better communicated in advance and added to the frustation. Positive: I raised an escalation with the team. DJ called me to resolve the matter. I was really impressed with the way he handled the matter and resolved it within 24hrs which was really impressive. He ensured that the feedback has been taken into consideration and he is going to work with the team to improve the processes. Overall: I started with a bad experience, but the team showed that they care which is very important for any customer experience. I am happy that i spoke with the right person who genuinely cares for the business and the customers.
No Customer Service & No quality control - Damaged Windows
With the exception of Brooke Hill in the Rowville office who is fantastic!
We knew what we wanted. When the sales person from Stegbar came out we told him exactly what we wanted. When I asked for a quote for their composite product he had no idea what I was talking about and had to show him their Siteline range on line. He still ended up quoting us for something completely different than what we asked for. We called and emailed him three times asking for a new quote. The first time, no response, the second and third times, he said he would send...
|Category||Physical Shops and Home Renovators|
Other Home Renovators
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.