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Hiro Wardrobe Doors
David Lyons and Dan Farrell at Stegbar were incredibly helpful and especially professional given the operationally challenging COVID conditions faced during our wardrobe installation. I couldn't speak more highly of the end-to-end service. The Hiro Sliding Wardrobe Door product exceeded our expectations of function & quality.
- VIC, Rowville
The Bar is Set Very Low
I engaged Stegbar & Aneeta (Jeldwen Companies) to provide our windows during a recent renovation, the process with the first 5 windows went reasonably well but I was home and supervised the works. The last 2 smaller bathroom windows where not supervised and turned into a 6 month nightmare.
Terrible lack of organisation for deliveries, service calls and installers, no proactive or effective customer service, poor workmanship and will blame the customer first if anything does go wrong.
Upon order we were told no site glazing was required, clos...er to the delivery date the Stegbar team called to advise the frames would be delivered without the glazing, advising this would be provided by their sister company Aneeta. This did raise some concerns as our builder was to install a complete unit, I raised that this as undesirable and risky, we were concerned there would be issues. I was assured this wouldn't be an issue and it was suggested we could face complications or delays if we didn't accept delivery. It wasn't lost on me that this felt like moving orders out the door in the closing moments of the financial year... In good faith we accepted the delivery and had the builder install the window frames, Aneeta (Stegbar's sister company. Aneeta attended site and really left both windows in a horrible state, steel was not cut straight, gaps, sharp edges, fly screens not fit as ordered, poor joinery. Windows ordered were double glazed with BAL rating, due to the poor workmanship I doubt this was met. The issues were shared with Stegbar and the brick and tile work was left incomplete to confirm the windows were installed correctly by the builder. After a brief altercation where I was blamed for my builders work I suggested rather than blame the customer perhaps we could inspect the work together and find a solution.
Never use Stegbar again
Absolutely hopeless from start to finish ended up having to get a seperate guy in to fix their dodgy work
On 4 occasions when Stegbar were meant to turn up on site they did no shows and on the fifth go did such a bad job I had to get my builder in to fix the track on a wardrobe
Vanessa was so helpful and guided us to the right product- outstanding professional
Vanessa customer service is second to none. Helpful & professional. Stegbar have wonderful products. Order was retaken quickly and super fast service. Can’t wait for delivery and bring outside to inside with our new window
- VIC, Rowville
Customer feed back on Stegbar Rowville Fitter
Manny fitted two shower screens in my Dromana residence. He completed a great installation, in particular with the bespoke awkward gap filling requirement. He manufactured a solution on the job that was perfect. He was engaging, very professional and passionate delivering and excellent final result, well exceeding my expectation. Great customer service, great final product. Thank you..
- VIC, Rowville
Attention to detail and absolute professionalism
Having worked in the building industry as carpenter for several years now, I have often found it difficult to partner with a business that cares about what I'm doing or pays so much attention to detail. Finding the right contact also helps and that is exactly what I found in my experience in dealing with Riley Rosse at Stegbar in Rowville. Riley was nothing short of brilliant, his time/advice and attention to detail on my large aluminium window job was very helpful and really appreciated. The quality of product to delivery site was also very...good. One other point worth noting is that I found that the difference in this market place to be chalk and cheese. I had one manufacturer and supplier of windows in Braeside/VIC who did not even accept a request from me to quote on a house lot sub $30k window job. If you are in VIC - go the Rowville showroom.. Great set up and very helpful.
Bi-fold door quotation and order
I have been pleased with the efficient and responsive way Stegbar have provided the quotation for a bi-fold door. A couple of iterations were required to ensure that I was happy with the proposed door. Now looking forward to the product being delivered.
A fabulous splashback for our kitchen
Our dealings with Stegbar at Rowville in relation to the colour and product advice, measuring and installation of a large kitchen splashback have shown that the staff are helpful, efficient, prompt and up-to-date with knowledge of options available. Andrew, Ivica and Adrian installed the splash back yesterday and it looks stunning! Living on the 21st floor of an apartment block is not easy for tradespeople, but these gentlemen were so careful to ensure that the lift was not damaged and that the glass arrived in perfect condition. From our perspective, installation was pain free and meticulously undertaken. Thank you Andrew, Ivica and Adrian.
I used the internet to search for a bifold door made to measure. I contacted Doors Plus who were willing to promise a pre Xmas delivery and happy to take my payment. When order confirmation came it was 10 weeks, ie: end of January 2022. I contactedyour Vanessa Liberg At Rowville and found her to be totally honest, informative and professional, particularly compared to your opposition. Whilst this is only a small job, I have others coming up and will definitely use Vanessa and recommend her to others in the future. She is a credit to your company.
- VIC, Rowville
I'm not a tradie and I needed to order a custom sized window frame and glass for our kitchen reno.
Vanessa at Rowville was very patient and helped me through the process to the order completion and also worked with my builder to resolve his questions.
We had a bad experience the previous time we called Stegbar, but this was definitely a light and day experience, definitely recommend working with Vanessa and Stegbar.
After receiving the run around from a number of companies, I was pleasantly surprised when I received a phone call that staff at Stegbar had organised what seemed the impossible.
Quick and efficient service
We have had great service from Vanessa at Stegbar - never too busy to answer questions and provide support. The process is easy and the products were delivered promptly. We have ordered and installed windows and French doors , and we so happy that we have just ordered sliding doors and will be looking at their shower screen service.
The sales consultant was incredibly helpful and happy to answer all my questions and emails. The order process was very easy and I will be using stegbar in the future.
Easy to order and great service
Quoted and ordered within minutes. Very easy to order and so easy - never visited the store just ordered online. Vanessa was stellar - efficient and prompt. Delivery locked in. Highly recommend dealing with Stegbar
Great product knowledge and service
I have recently ordered new doors for a home reno. I wasn't able to go to the showroom because of lockdown, but Vanessa who organised my quote was very knowledgable of the products and what would work best. I was a bit unsure of what I wanted, but she remained patient and helped me through this with some great tips and advice. Once I put the order through she came back very promptly with a delivery date. I highly recommend Stegbar and can't wait to get my new doors.
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