Reviewer Photos & Videos
Paw Proof Mesh???
On having our new Paw Proof screen doors damaged by our 10 yr old King Charles Spaniel the Customer Service Officer advised us that it wasn't covered under warranty and that the mesh will withstand the pets paw if rested on the mesh?? Didn't read that in the fine print!
Fabulous service from ordering to install
Organised quotes for a shower screen, wardrobes and a walk in wardrobe. Rachael came out d I found her to be efficient and gave me some great suggestions to optimise my wardrobe space. Fulvio, who came out to cross check the measurements was outstanding and also had some last minute tweeks to the design. On the day/s of install both Victor annd Pino got the job done. They meticulously put together the design and before I knew it the dream had come true. The shower screen was installed on time with amazing service. My experience with Stegbar sh...ower screens and wardrobes was faultless. They even managed to move my install date ahead of schedule when our move in date was pushed forward. Thank you to all the Stegbar Shower Screen and Wardrobe Team in Rowville.
Took Stegbar 4 attempts to get the size and handing of our Security door right - would have been 5 attempts if not for the on-site modification undertaken at the last installation at which they damaged the already installed timber sliding door. Very unprofessional und complete lack of due diligence. Would not recommend them at all.
This is perfect
Couldn't be happier atm! The job is sorted and in the queue thanks to Matt at Stegbar. He's punctual and generous with his time, not like some other reps and bonus... l only have to wait approx 1 month. In this current building environment, that itself is awesome. I'm a repeat customer and believe me, it'll certainly be worth spending a wee bit extra to get the job done right and in time.
Woeful experience from beginning to end
We had an absolutely woeful experience from beginning to end! The Stegbar team were unprofessional, often rude, and highly disorganised.
We attempted to get someone from Stegbar to give us a quote for built-in wardrobes for 3 rooms. It took over a month and several phone calls and a visit to their showroom in Rowville for them to finally call us to organise to coordinate a quote at our home. Once the design had been signed off on, the sales rep recommended a builder to do the prep work for the openings of the wardrobes. (more on that later). ...Installation: We had a date booked, however after not hearing a word from Stegbar, we contacted them the day prior to the installation, only to discover that the installation had been cancelled. When it finally came to the day of installation, halfway through, the installer realised the design didn’t fit the measurements Stegbar had taken. The subcontracted installer was very accommodating and understanding of our situation and spent hours trying to come up with the best solution. None of this would have happened if the measurements had been taken correctly in the first place and not just drawn up with pen and paper by the rep and actually checked by their internal design team (if they have one?). This meant we were forced to make decisions on the spot that quite dramatically changed the functionality and design of the internals of our master bedroom wardrobes! Shelves had to be reduced in size, the shoe area had to be broken up into 3 separate, tiny compartments, meaning most shoes don’t fit in the space properly. And the clothes hamper was relocated to an awkward spot.
Quick and easy install. Love Stegbar’s work
Great consultation with Phil, due to him, Stegbar have exceeded my expections.
Love the final products of Robe sliding doors and shower screens.
Thank you very much for a seemless install, Andrew & Raymond
Invaluable customer service, care and expertise
David Crane took over a complex and long standing difficult situation, that involved an un resolved shower screen repair job. It goes to show, how genuine interest and customer care can go along way. Jarrad who came to repair our shower turned a possible disaster into something easy to solve. Both these young men should be training people within the Stegbar company. Thank you again David And Jarrad!
Andrew Wood done a fantastic job installing two mirrors at my home in Edithvale. Very professional and prompt service. Took great care and done a cleanup afterwards. Would highly recommend.
- VIC, Rowville
Andrew & Raymond.
I run a bathroom renovation business. Andrew & Raymond fitted a fixed glass shower panel for one of my projects, their communication was spot on they were very very polite to my clients and are willing to go the extra mile to assure the job is done to perfection.
Raymond’s silicone skills are magical!!
I’m a perfectionist and very very fussy on my jobs, I was highly impressed with Raymond’s work!!
Excellent service provided
Trevor Thomas has come to my place to take measurements for the new shower screen installation. Before coming, he contacted me very promptly for an appointment. As regards removal of the existing shower screen, he has organized the removal date in line with my requirements. He has also sent me a sample picture of the shower screen to be installed. Trevor has provided excellent service and he is quite nice and polite.
- VIC, Rowville
If you want to cry yourself to sleep, choose Stegbar.
Everything about Stegbar was absolutely woeful. I don't write product reviews, but I am making an exception on this occasion to warn everyone away from this terrible, unprofessional, disorganised company.
Firstly, I will note that I am willing to forgive and be understanding with builders and suppliers at present considering supply chain constraints and labour shortages. But Stegbar had so many own goals that their incompetence is endemic, and I am sure that my experience is not the exception, but the rule.
Secondly, I want to note that the s...ubcontracted installation team hired by Stegbar did as good a job as they could in the difficult circumstances created by incompetent management. When the customer loses, the subcontracted installation teams lose because they don't get paid if they rock up to an installation and the pieces of the cabinetry are not the right size. Here are some of the problems: - delay in scheduling meaning we couldn’t get installation in early Jan as the sales person promised, but it was moved to February. That was OK, we understand in current labour environment its hard to lock things in. - Failure to properly design the BIR meant that the walls were the wrong depth and shape. The design drawings were done by pencil on paper. This is in the third decade of the 21st century! Other cabinetmakers I talked to subsequently all use Computer Aided Design to ensure that the dimensions were correct and the product manufactured was the right size. - The head sales manager at Stegbar Vic tried to persuade us to accept a wall profile will 200mm depth, which is not sufficiently structurally sound according to the subcontracted installer.
Rowville Stegbar - 5 Stars
Could not recommend Rowville Stegbar any higher, fantastic team and wonderful communication. After an enquiry online I could not be happier with the professional service I have received from everybody. Trevor was wonderful when he came out to my home and explained everything and was in constant communication with me after my quote.
Trevor was very professional and knew his product. He was highly recommended and the whole process felt easy and comfortable.
Looking forward to our new wardrobe and what a difference it will make.
Shower Screen replacement
Trevor was friendly and helpful, arrived on time, measured for a new shower screen and door and emailed quote promptly, very professional service with a smile, highly recommended, Thanks Trevor
Showers, screens and Mirrors
Trevor was most punctual, helpful very informative. He offered constructive advice and Trevor appeared to know the products well. He sent us photos so that we could make informed decisions.
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