Reviewer Photos & Videos
Excellent customer service
I purchased a bi-fold door from Riley and I must say the customer service has been excellent. He kept me informed in every step of the process and was very helpful.
working with Stegbar
After twenty years working in the building industry finally I have found a company that gets it Trevor, Anton and their team at Stegbar have been professional to work with in suppling and installing mirror robes to a high rise apartment tower.
Their knowledge and experience both in design and service has helped to keep the project on program and l'm looking forward to working with on the next project.
Brilliant Service & Product
Chris was very helpful and was able to organise these brilliant windows within the time constraints we had!! The windows were exactly as we ordered and have added extra value to our home
Highly satisfied with service
I was highly satisfied with the service provided by Vanessa, sales consultant. In quoting for our new window, she demonstrated an extensive knowledge of the Stegbar product which helped our decision making no end. Prompt, efficient, accurate and helpful.
Sales Consultant Vanessa
I've had the pleasure of dealing with Vanessa twice now and her service and knowledge is excellent so helpful. Would recommend Stegbar products and the delightful Vanessa any day. The windows are exactly as I require. Thank you Stegbar.
Great service and super responsive
I dealt with Mary at the Rowville office to get a couple of sliding / stacking doors. Mary was extremely responsive and dealt with my enquiries quickly and professionally. Very happy so far, now just waiting for the installation itself...
Great quality Aluminium windows supplied for our latest project. On time, well priced and great service. We will definitely be using Stegbar for our future projects.
Would recommend to all.
The customer service Vanessa provided was exceptional.
In store quotation given, with clear explanation as to the options available to us for the replacement of old rotten windows to Stegbar stacking doors/windows.
Email communication replied to quickly with additional questions answered in detail.
I look forward to the installation!
We had all our windows replaced in our house this week and are so pleased with not only the workmanship of the windows but the installation team of Andy and Tom. These guys were fantastic. The put drop sheets down where ever they worked they cleaned up everyday they were here( over 3 days) and even cleaned the windows of the sticky adhesive. They vacuumed inside they swept outside and even suggestions of finishes or products we could use on the windows. They were good mannered as well would recommend these guys to any one and we love our new wi...ndows. We have only had then in for a couple of days and all ready had people comment on how good they look. We were going to paint them originally but now we love the look of the timber we are just going to seal them. Thanks Stegbar from the time we ordered the windows to the time they were installed the team was supportive and the attention to detail was second to none.
Great service every time!
Dealing with Mary each time our business with Stegbar has always been smooth and reliable. Mary always puts in effort to make sure all the little details are correct which always makes for a perfect product.
Fast & efficient
Trev was straight onto it.
Measuring up, answering questions, quoting & providing detailed information.
Very easy to deal with. Fast & efficient.
Great Pricing and lead time.
Yes yes yes
We needed 3 new windows replaced due to dry rot in original 35 year old timber ones. We took a punt on Stegbar replacement windows as they had previously installed a new shower screen for us and had done a great job. We are delighted with the finished result and the service we received along the way. Thanks to Vanessa, Bruno and James.
Great Customer Service is not dead !
One of the greatest customer service experiences in my life, at my age that's a big statement. Bronwyn Stegbar Rowville tracked down 2 kinds of flyscreen clips I needed urgently to install my flyscreens correctly. Above and Beyond, Good onya Bronwyn, Like chivalry, great customer service is not dead
Great quality shower screen at very fair price!
Having just renovated my bathroom at my McKinnon house and having had to deal with numerous sales & tradesmen, I was extremely impressed and pleased with the excellent service I received from the people at Stegbar Rowville.
This commenced with the Sales Consultant John Stanley who was very friendly and informative in giving good advice and not being pushy like I had experienced with some of the other companies. When my shower screen arrived I found it to be an excellent product which was professionally installed by 2 very friendly and excellent...
Great customer service
Vanessa was very helpful when I was ordering doors and windows. Very quick email correspondence with changes to quote/order and made it easy to proceed with the job. Fast lead time on delivery is also a big positive. Great work Stegbar Rowville.
Service, advise & responsiveness was A1. Vanessa our Sales Consultant was brilliant! We had both in store & in home consults & couldn't be happier with the process thus far. Great work Vanessa!
Mary is amazing
Big thanks to Mary for going above and beyond helping me with some home renovations. Thank you so much, your willingness to help and provide great service was much appreciated.
Perfect place for doors and windows
Great service Riley showed us all option and guided us through the sales process. The showroom was the best we had seen as well this helping us greatly with our decision making
Awesome assistance which removed the stress of dealing with a 3rd party
Amanda and Bronwyn provided exceptional cust service.
Amanda providing great assistance at the point of contact and Bronwyn with informative follow up phone assistance which resolved our enquiry. thank you both
Vanessa was incredible in helping solve the problem I had with springs from a double hung window corroded due to proximity to the coast.
Great service, great windows
I have had Stegbar windows for years now and I couldn't be happier. They look great and perform well. The service from Stegbar is fantastic.
Vanessa answered my call and was knowledgeable and efficient in recognising the product I required, prompt with providing quote and arranging manufacture.
Amazing service from Vanessa!
Amazing service was provided by Vanessa at the Rowville showroom. Received a quote within one day and nothing was any trouble. Great options available. Highly recommend.
- VIC, Rowville
STOP. Terrible, terrible, terrible.
* Installer ripped off an architrave to a window we didn't want removed.
* There was a measurement error on the kitchen sliding door.
* Once installed, the wire mesh door that was fitted did not open and shut smoothly.
* The job was still not completed months after it was supposed to be finished. We needed to continually contact them to move the project along.
* The installers said they'd cover the furniture and carpet so everything wouldn't get covered in dust, saw dust and grime. They did not do this, so everything was covered in dust and g...
Very ordinary service and appalling quality
Just had a new back door and new bifolds installed. The back door was to have a security screen door as well so the breeze could come through. Two relatively minor issues but indicative of slack of pride and care, one extremely disappointing deal-breaker quality and service issue.
1. Security screen door was manufactured to the wrong size despite two visits so couldn’t be installed, a further six week wait.
2. Installers nailed a strip of white quad across the floor at opening of both doors (we have beautiful karri floors and deck), they couldn...
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