Reviewer Photos & Videos
Exceptional Customer Service
I was blown away by the exceptional customer service I received at stegbar Rowville. I was having trouble replacing a wardrobe door and Bronwyn went above and beyond to help me. A stressful situation made so easy and pleasant thanks to Bronwyn and the turnaround time was super quick. Thank you Bronwyn!
Mary is great to deal with - patient and helpful - i have brought 3 bifold sets off her now with no issues so far
Prompt service once I got through
My review relates to the quote and ordering process. I would like to give Riley a 5/5 for the service that he provided to me today which was prompt, efficient and helpful. However, I need to take off 1 star because I first contacted Stegbar a week ago and didn't initially get a response. I had to follow up a couple of times to get through and I think the time it took has now resulted in a delivery expected to come through after Christmas which is when my builder is going on leave. The impact of this will put our project back until the end of Ja...nuary which is a bit frustrating. However, if delivery does come through before Christmas so our builder can complete the project, I will change it to 5 stars (subject to quality of the product). 19-11-2020: Well done Riley for following up and for finding a delivery slot via to Christmas. It certainly has saved a lot of inconvenience, so I've upgraded you to 5 stars. Now all we need is delivery as promised
Warranty replacement of 3 mirrors
Had a de-silvering issue, replacements were manufactured and promptly installed by Andrew and ivica from Rowville. Quick and efficient service.
Jake STEGBAR Rowville. Great service
Jake spent time to find out what my needs were before designing my BIRs. He was so easy to talk to, professional, knowledgeable and very generous with his suggestions. Love the BIRs. Thanks Jake.
Stegbar - No 1 in windows
From query to collection and throughout lockdown all possible assistance was offered. Provided product, again top of the line. Perfect.
Vanessa at Stegbar has been very helpful, great customer service and advice. Always replies to emails in a very timely manner.
Excellent customer service
As an owner builder the customer service was excellent at Stegbar windows.
My lack of technical knowledge wasn't an issue when dealing with the sales consultant Vanessa. Quote alterations weren't a problem , and correspondence was always speedy. Highly recommend this company.
Andrew and Ivica from Rowville came to install my Shower screen.
Andrew and Ivica showed knowledge and experience during the installation process. Very socially intelligent and professional. I knew the job was in good hands seeing how these guys worked. I will request Andrew and Ivica for all my jobs.
Darren Nelson. DBU 3166
Riley was very helpful with organising our quote. He responded very promptly to my emails and was very courteous when we spoke on the phone. I would recommend Stegbar because of Riley's service.
Riley was extremely efficient with processing my order. This is the first time I have used Stegbar directly and was pleasantly surprised at the service and found the online specifications extremely useful. I would gladly recommend them.
Great Customer Service
Your Customer Service Officer Riley was most helpful and very courteous. I will refer Stegbar to others in the future. I am awaiting the receipt of my purchase pending Australia Post.
- VIC, Rowville
Vanessa - Rowville quotation and ordering
As a DIY champion (my opinion, not that of my wife...) I needed to learn the correct measuring and ordering steps. I learn from making mistakes and Vanessa was extremely helpful and definitely far more patient and way more courteous than she should've been right up to the tenth version of the quote for the laundry extension. Yep, ten variations for two windows and a door. Thankyou. Bifold windows and entrance door/window combo are ordered, finally. PS, the delays were all mine, the wrong measurements and the changes all mine, the annoying emails were also all mine. Happy to admit this here because i don't think my wife will see this review....
Bifold doors still under manufacuture
I have found Riley Zealand to be very courteous & professional in the Quotation, its specifications, detail &,pricing that he has put together & the prompt estimated time of delivery
Kind Regards Bruce
Jake Lazar - Shower screens and Splash backs
Wanted to put a review in for Jake Lazar from Stegbar Rowville, who we have worked with over the last few months on our Carnegie site of 16 apartments for our shower screens and Splashbacks. He has been excellent with communication and making sure our needs are met. He has also assisted in design aspects where he has picked up on issues with design. Has been a fantastic help and look forward to working with him and Stegbar in the future.
I had a FaceTime appointment with Harry, and was surprised at how easy it was. Harry was obviously experienced and was able to design a perfect wardrobe for my space. Can’t wait for installation
Outstanding Customer Service
Thank you to Stegbar for the outstanding customer service you have provided me with ordering some new windows and doors.
With my many questions you were nothing but professional and understanding.
I will definitely be back!
Excellent service and assistance provided by Stegbar through Mary Moshopoulus
I needed replacement rollers for one of sliding doors I purchased from Stegbar Rowville some years ago. I rang Stegbar Rowville and I was given assistance every step of the way by Mary Moshopoulus who sent replacement rollers straight away. Her excellent attitude and offer of assistance is greatly appreciated.
The service provided by Vanessa was great and continually helped me with all my questions, gave great advise and was very technically knowledgeable. I could not ask for more and will continue to order through Vanessa
Prompt service from Vanessa. She rang when she said she would and helped me work out what I needed and sent me the quote straight away. Explained the process to pick up the window well.
Excellent ordering process
Riley has been very good helping me select and order the right window for my needs, stepping me through the process and helping me get it right, even though I was only available in the evenings!!!
Prompt and friendly service
Vanessa did a great job at preparing the quotes
All details were correct
Even though the product has not been delivered yet I am very pleased with her efforts so far
Huge bathroom mirror
Went above and beyond to get a huge mirror upstairs into the en-suite-3 man lift. very polite. Admin team good to deal with too. Looks amazing thanks Andrew and Steve
Perfect organise, design, installation and finish!
Many thanks for William Wang, Andrew Wood and Steven Ashton from the Stegbar team for our dream kitchen and laundry splashback. William was great in recommending the splashback design/ pattern; while Andrew and Steven delivered superb intallation services, thank you！
Shower screen and mirrors
Andrew wood is very kind and polite to work
And he is on time every time.
After he installed mirrors and shower screen II was really good job.
He is the best
Thanks for your working.
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