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Stegbar VIC
4.3 from 543 reviews · View Statistics
Listing monitored by Stegbar

Reviews

4.6
12 reviews
  • Customer Service
    4.4 (12)
  • Timeliness
    4.4 (9)
  • Job Satisfaction
    4.1 (8)
  • Rates and Fees
    3.9 (7)
  • Product Quality
    4.3 (10)
  • Return Claim MadeYes (12) · No
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Buyer Beware!

published

I would advise anyone thinking of using this company to think twice ... don’t believe what you are told. They are very good at not telling you what you need to know ... and when you call them to try resolve issues do not expect service .. this is a dodgy company and if you are dealing with [name removed] be doubly careful .. she is good at not telling you what you need to know. This [name removed] by the way is the same person who pushes you to give her a good review for doing an ordinary job. I would never use this company again .

Customer Service
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationRowville (crooks)
Stegbar
Alexis P.Stegbar
Hels
HelsGreater Melbourne (Outer), VIC
  • 5 reviews
  • 1 like

Excellent Customer Service! Staff should be congratulated and teach others

published
Customer Service
5/5
Timeliness
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationthrough our builder as the measurements were incorrect the first time.
Stegbar
Alexis P.Stegbar

Other Home Renovators

 
 

0.0
(1,234)

Excellent Service for the Sales Team, Thank you

published

Dealings with Adel has been a pleasure. Her knowledge of industry requirements has provided us with options for our project, consisting of 40 Apartments.
It was nice to actually deal with someone who follows up on calls and actually listens to potential clients requirements.
Thank you Adel

Customer Service
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeYes
Stegbar
Alexis P.Stegbar

Splash back Install

published

Andrew and Steven installed splash back at my place without any issues. They are neat and clean. They are super quick too. Well done job by both of them. Very satisfied with work.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationVic , Rowville
Stegbar
Alexis P.Stegbar
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Geoff
GeoffCentral Highlands and Goldfields, VIC

Mirror replacement

published

Andrew and Steven from Stegbar Rowville replaced a mirror that was held onto a tiled wall with silastic. I had no idea how they were going to get the old mirror off the wall but they assured me that it would come off in one piece. It didn't, but the replacement job was perfect. No mess, no damage to the tiles and all cleaned up. The installers were very professional in their approach to this job witch was very pleasing to see.
Thanks

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationAirport West, VIC
Stegbar
Alexis P.Stegbar
Simonds Home client
Simonds Home clientGreater Melbourne (Outer), VIC

A solution to a problem mirror was offered by Andrew and Steven and the work was carried out promptly and efficiently.

published

Professional attitude and knowledgeable about the product and workmanship. Unfortunately the first mirror put in by another workman had a flaw that could not be rectified other than full replacement. It is disappointing that the mirror was put in place as it created a complicated situation for finding a solution to inserting another mirror.

Customer Service
2/5
Timeliness
2/5
Job Satisfaction
2/5
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationMelbourne... this customer service review is in regard to the initial work carried out. Timeframe to respond by the company was weeks
Stegbar
Alexis P.Stegbar
Helen S.
Helen S.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Excellent Customer Service

published

We have come to expect professional customer service and high quality products from Stegbar, so this is our 'go to' supplier for doors, windows and shower screens. Stegbar recently installed a frameless, self cleaning shower screen. Their after sales customer service was exceptional. Thank you to Manny from Rowville Showerscreens for the high quality installation and for attention to detail. Thank you to each of the Stegbar team - from initial quotation and measure to the final installation. We found each of the team very professional and efficient.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationAirport West / Rowville Victoria
Stegbar
Alexis P.Stegbar
Chara
CharaGreater Melbourne (Metropolitan), VIC

Great customers service with Jake

published

Fantastic experience and service with Sale representative Jake Lazar from Rowville Stegbar. They are very effectively and responsibly. The wardrobes & kitchen & splashback’s quality are great. Highly recommended. If you wondering what’s colour to be ordering, you are talking to right person.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
3/5
Product Quality
5/5
Return Claim MadeYes
Store LocationRowville
Stegbar
Alexis P.Stegbar
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0.0
(1,234)
AmyS
AmySGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Excellent customer service and experienced technicians

published

Andrew and Steven were did a fantastic job of removing the old mirror and replacing it with the new one in my powder room. Andrew rang ahead and gave me the time of when they will reach my place and when they arrived punctually, the were polite and very professional, cleaned up after themselves and even gave me tips on how to keep the glass looking new and streak free (metho and paper towels).

From office staff to technician, the Stegbar team has been professional and customer focused - Leanne from Customer service keeping me updated on progress of orders so I could expect an ETA of the works as this was a defect fix that was being arrange through my builder. Thank you to the team as they made a lengthy and frustrating process tolerable.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationvia builder of a new house
Stegbar
Alexis P.Stegbar
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Very satisfied

published

After originally having problems with the rollers on my wardrobe doors Stegbar were wonderful and replaced the doors and tracks and they now work beautifully. Very grateful for the fantastic customer service.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationRowville
Stegbar
Alexis P.Stegbar
Arjun
ArjunGreater Melbourne (Metropolitan), VIC

Very helpful

published

I have dealt with Leigh Hamilton from stegbar Rowville for all our wardrobes and shower screens for the past 4 years across a number of projects, I have always found him to be very helpful and accommodating to assist in tight deadlines. Leigh and Daniel who is our installer make sure we don’t need to follow jobs up and ensure everything always runs to schedule. Thank you both for all your hard work

Customer Service
5/5
Product Quality
5/5
Return Claim MadeYes
Store LocationRowvill
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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)

Exceptional customer service and quality set Stegbar apart!

published

I am more than happy to recommend Stegbar not only for the quality of their products but also their employees. Very customer focussed - every single one of them - from customer service to logistics to their technicians. This is very refreshing in today’s world, they do add a personal touch to their client interactions. I must in particular commend Suzanne for delivering passionate customer service, Leanne for her operational skills and Col for exceptional in-home service. Well done!

Customer Service
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
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