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Stegbar VIC
4.3 from 541 reviews · View Statistics
Listing monitored by Stegbar

Reviews

  • Customer Service
    1.1 (21)
  • Timeliness
    1.5 (18)
  • Job Satisfaction
    1.0 (14)
  • Rates and Fees
    1.6 (13)
  • Product Quality
    1.5 (15)
  • Return Claim MadeYes (1) · No (21)
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Disappointed Customer

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo

Worst after sales service yet

published

Stegbar sold us a three rooms of double glazed windows. In two rooms they leaked and were eventually repaired. The biggest one failed and started steaming up in the space between the panels during summer. Nearly 6 months and about 20 phone calls later we have an acknowledgement of fault and agreement to replace as the windpws are under warranty. Problem? Stegbar seem to outsource all the installation and repair work and we have had the fun around for.months. today waoting for a contractor tockeep an appointment we rang (not the contractor) and learned thw wrong glass had been ordered. So many missed appointment and call a not returned. Stegbar can't keep passing the buck to 3rd parties. Your product, your problem.

Customer Service
1/5
Timeliness
1/5

Other Home Renovators

 
 

0.0
(1,234)
Alisabeth
AlisabethGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 4 likes

So very difficult to get a quote Stegbar???

published

First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.

Customer Service
1/5
Timeliness
1/5
Teresa
TeresaGreater Melbourne (Metropolitan), VIC

If zero stars could be selected I would

published

Avoid this company ! Initial processes began in December 2020. It’s now the 30th April. Still now windows installed. A comedy of errors from measurement to the install date today, nothing funny about it though. Windows can’t go in this morning because they have been made completely incorrect. 35mm to 50 mm out. Installer is furious. They’ve had my money for months now. Customer service is disgraceful and they should be ashamed of themselves. No one takes responsibility. So many emails and phone calls I have made. I’m distraught and upset. Time taken off work to be home for the install. Stegbar Windows Rowville your lack of support and customer service is deplorable. Still waiting on a phone call. Avoid this company

Customer Service
1/5
Timeliness
1/5
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mirry
mirryGreater Melbourne (Outer), VIC
  • 6 reviews
  • 7 likes

Dreadful quality

published

Springs gone on both our large sash windows - they say they don’t have the parts anymore - really shoddy workmanship and timber they use substandard - I’d NEVER use again and is not recommend.

Customer Service
1/5
Timeliness
1/5
Melbourne
Melbourne
  • 3 reviews
  • 1 like

STOP. Terrible, terrible, terrible.

published
Customer Service
1/5
Timeliness
1/5
Stegbar
Alexis P.Stegbar
Elizabeth
ElizabethGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Very ordinary service and appalling quality

published
Customer Service
1/5
Timeliness
3/5
Elizabeth
Elizabeth

Took a while to get a response but eventually my husband spoke with the general manager who agreed to replace the door at no cost, and quickly. Hardware and glass will be re-used to save costs which is fine, hope the new door is stronger.

David
DavidGreater Melbourne (Metropolitan), VIC

Don't expect after sales service

published

A roller has failed on an external sliding door. On visiting to Stegbar Rowville my wife was told the door must have been supplied by another company. My builder verified that this was not the case. When I visited I was told we don't have them so here is a list of hardware suppliers. My suggestion that this is not an adequate way of dealing with a customer and perhaps Stegbar's systems need to be reviewed was dismissed. Fortunately my builder, a major and long established home renovation company, no longer uses Stegbar.

Customer Service
1/5
Incentivised Review No
Stegbar
Alexis P.Stegbar

Other Home Renovators

 
 

0.0
(1,234)
Sue Dickson
Sue DicksonGreater Melbourne (Outer), VIC

Poor Customer Service

published

Four years ago I replaced all the windows and doors in my house to Stegbar and all are keyed alike. I have been very happy with all they provided but now (four years later) my front door (a Stegbar Statesman pivot door) keeps dropping and needing manual adjustment. I am not an expert at this and have been trying to get someone from Stegbar to help me with this issue. They have advised me that it may be due to movement of my house. I understand this and am not looking for anything under warranty. I am very happy to pay whatever is needed to get my front door serviced or adjusted. Stegbar have point blank refused to help me. There customer service has been very poor. If I could give them zero stars I would.

Customer Service
1/5
Timeliness
3/5
Stegbar
Alexis P.Stegbar
Sue Dickson
Sue Dickson

Email just sent with all my contact details

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Mark
MarkVictoria
  • 4 reviews
  • 7 likes

Disappointed is an understatement.

published
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Customer Service
1/5
Timeliness
1/5
Stegbar
Alexis P.Stegbar
Sandhu
Sandhu
  • 3 reviews
  • 6 likes

No professionalism no communication at all

published
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Stegbar
Alexis P.Stegbar
Sandhu
Sandhu

Hi,
It’s been two weeks since I have sent my contact details to this email address and so far no one has contacted me to rectify this.

Thanks

Other Home Renovators

 
 

0.0
(1,234)

Buyer Beware!

published

I would advise anyone thinking of using this company to think twice ... don’t believe what you are told. They are very good at not telling you what you need to know ... and when you call them to try resolve issues do not expect service .. this is a dodgy company and if you are dealing with [name removed] be doubly careful .. she is good at not telling you what you need to know. This [name removed] by the way is the same person who pushes you to give her a good review for doing an ordinary job. I would never use this company again .

Customer Service
1/5
Timeliness
3/5
Stegbar
Alexis P.Stegbar
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Lee
LeeGreater Melbourne (Outer), VIC
  • 5 reviews
  • 18 likes

Appalling!

published

Windows replaced in two room $5k+. Have had 3 calls backs so far and these pictured issues are still outstanding. The Installation & Service Manager tells me adding extra timber as pictured is acceptable. Not my definition of custom made.

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Customer Service
1/5
Timeliness
1/5
Lee
Lee
Charlie
CharlieGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Wouldn’t recommend!

published
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Customer Service
1/5
Timeliness
1/5
Stegbar
Alexis P.Stegbar
Charlie
Charlie

Didn’t think you Would contact me after This post Stegbar just love your customer service and how you don’t rate your customers. You can have the windows back as well. Like a refund

Jacki
Jacki
  • 3 reviews
  • 2 likes

Terrible customer service

published

I went to look at some windows today and was served by [Name Removed]. Her manner was abrupt, robot like and impatient. Being factual is fine but shooting questions in a hurried and curt manner is not the way to making a sale. I won’t be buying here.

Customer Service
1/5
Rates and Fees
3/5
Stegbar
Alexis P.Stegbar
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