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I started the discussion with Stegbar in May 2021 about my order and I was told that it takes maximum 12 weeks to complete the job which is around the end of August or early September. Based on his word I took the measurements sent to Stegbar, a person came to my place, took the exact measurement, paid the deposit, and finalised everything at end of June. Doing all those things I receive a date in November which is 19 weeks after my confirmation. I sent them an email, but since there is no reply I called the office. The lady answered the phone ...talked to me so badly which was not the way to talk to their customers. I can understand there is a two weeks lockdown and it may be affected the business. But I can’t believe it takes nearly 4-5 months for the installation of simple 3 glass doors. Even a single-story house can be built within 6-8months. Hope to write another review later. Seeing this someone in higher management please consider to give us a near date.
Worst after sales service yet
Stegbar sold us a three rooms of double glazed windows. In two rooms they leaked and were eventually repaired. The biggest one failed and started steaming up in the space between the panels during summer. Nearly 6 months and about 20 phone calls later we have an acknowledgement of fault and agreement to replace as the windpws are under warranty. Problem? Stegbar seem to outsource all the installation and repair work and we have had the fun around for.months. today waoting for a contractor tockeep an appointment we rang (not the contractor) and learned thw wrong glass had been ordered. So many missed appointment and call a not returned. Stegbar can't keep passing the buck to 3rd parties. Your product, your problem.
So very difficult to get a quote Stegbar???
First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.
If zero stars could be selected I would
Avoid this company ! Initial processes began in December 2020. It’s now the 30th April. Still now windows installed. A comedy of errors from measurement to the install date today, nothing funny about it though. Windows can’t go in this morning because they have been made completely incorrect. 35mm to 50 mm out. Installer is furious. They’ve had my money for months now. Customer service is disgraceful and they should be ashamed of themselves. No one takes responsibility. So many emails and phone calls I have made. I’m distraught and upset. Time taken off work to be home for the install. Stegbar Windows Rowville your lack of support and customer service is deplorable. Still waiting on a phone call. Avoid this company
Springs gone on both our large sash windows - they say they don’t have the parts anymore - really shoddy workmanship and timber they use substandard - I’d NEVER use again and is not recommend.
- VIC, Rowville
STOP. Terrible, terrible, terrible.
* Installer ripped off an architrave to a window we didn't want removed.
* There was a measurement error on the kitchen sliding door.
* Once installed, the wire mesh door that was fitted did not open and shut smoothly.
* The job was still not completed months after it was supposed to be finished. We needed to continually contact them to move the project along.
* The installers said they'd cover the furniture and carpet so everything wouldn't get covered in dust, saw dust and grime. They did not do this, so everything was covered in dust and g...
Very ordinary service and appalling quality
Just had a new back door and new bifolds installed. The back door was to have a security screen door as well so the breeze could come through. Two relatively minor issues but indicative of slack of pride and care, one extremely disappointing deal-breaker quality and service issue.
1. Security screen door was manufactured to the wrong size despite two visits so couldn’t be installed, a further six week wait.
2. Installers nailed a strip of white quad across the floor at opening of both doors (we have beautiful karri floors and deck), they couldn...
Don't expect after sales service
A roller has failed on an external sliding door. On visiting to Stegbar Rowville my wife was told the door must have been supplied by another company. My builder verified that this was not the case. When I visited I was told we don't have them so here is a list of hardware suppliers. My suggestion that this is not an adequate way of dealing with a customer and perhaps Stegbar's systems need to be reviewed was dismissed. Fortunately my builder, a major and long established home renovation company, no longer uses Stegbar.
Poor Customer Service
Four years ago I replaced all the windows and doors in my house to Stegbar and all are keyed alike. I have been very happy with all they provided but now (four years later) my front door (a Stegbar Statesman pivot door) keeps dropping and needing manual adjustment. I am not an expert at this and have been trying to get someone from Stegbar to help me with this issue. They have advised me that it may be due to movement of my house. I understand this and am not looking for anything under warranty. I am very happy to pay whatever is needed to get my front door serviced or adjusted. Stegbar have point blank refused to help me. There customer service has been very poor. If I could give them zero stars I would.
Disappointed is an understatement.
Have two timber windows at rear of house. Moved into house October 2016. January 2017 wife complained she couldn't open windows. There appeared to be something orange between them. I gently applied pressure on awning and opened window. This was bought up at 12 month service call to which the builders' maintenance bloke scraped it off and re stained the windows. Initially it was thought to have been a seal that melted from the sun. The builder was notified to which i was told I needed to deal with Stegbar directly. Stegbar had been out twice for...service call outs for the same problem to which after the first time the bloke scraped it off and sanded and I re stained them. The second time the bloke came out from Stegbar. He told me that this was not the seal but a fungi and that there was no point in sanding or staining it as the window was rotting. He said he took photos and that he would put this to the builder. I was told it was going back and fourth. I kind of left it for a bit and nothing. I had an inspector from the builder come out and was told i had neglected maintenance on them which was the reason. Nothing around my house lacks maintenance as I get onto things as soon as I see something needs attention, which makes no sense as why I'd just let these two windows rot. Stegbar is telling me they have no service calls to this address, which is not correct as i was home the first time and the second time my mother in law. The builder is saying without evidence of these service calls they won't replace them. I have a four year old, very well maintained home and two windows which look worse then on a house 100 years old. I have no choice but to take this further.
- VIC, Airport West
No professionalism no communication at all
I got a quote from Stegbar on 23/06/20 for installing few shelves in my WIR and laundry, and gave them go ahead to install. Since then I been trying to get them to come to my property for installation but they keep giving me dates and then canceling the appointment without any communication to me.Every time I wait for them and no one shows up and when you call them then they have there excuses that they had some technical issues or the guy didn’t show up to work so it’s been canceled. What a joke if there is a technical issue why giving install...ation date?? You take day off and they don’t even bother to communicate. I have wasted two days of my leave for them which is actually more than the amount of job they were going to do.After nearly 2 months today I have decided to cancel my order, and will find someone more professional then them.
I would advise anyone thinking of using this company to think twice ... don’t believe what you are told. They are very good at not telling you what you need to know ... and when you call them to try resolve issues do not expect service .. this is a dodgy company and if you are dealing with [name removed] be doubly careful .. she is good at not telling you what you need to know. This [name removed] by the way is the same person who pushes you to give her a good review for doing an ordinary job. I would never use this company again .
- VIC, Rowville
Windows replaced in two room $5k+. Have had 3 calls backs so far and these pictured issues are still outstanding. The Installation & Service Manager tells me adding extra timber as pictured is acceptable. Not my definition of custom made.
- VIC, Rowville
Got 3 double glazed windows.
So marks on the new windows from the delivery drivers. Installation guy was good but to much silicone around the windows. They somehow forgot to put the vent locks in. Seal of some of the windows no done correctly so they will have to redo it. Don’t recommend this product now.
Service come down to put vent locks in now the water drains from the top to the bottom onto the carpet because of the vent lock holes they drilled in. Plus they keep texting me about other jobs. Communication has been terrible Not happy wit...
Terrible customer service
I went to look at some windows today and was served by [Name Removed]. Her manner was abrupt, robot like and impatient. Being factual is fine but shooting questions in a hurried and curt manner is not the way to making a sale. I won’t be buying here.
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