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Unprofessional & disappointing
Had a front door frame suite installed in November 20’ still waiting for resolution. Doors supplied were visibly faulty and unfit for purpose.
Poor customer service
Poor communication between the office, the sales team, installer and customer. Was wanting wardrobes but was incorrectly handed to the window team who took more than two weeks and a number of follow up calls from me to get them to call. They then said it was the wrong team and they'd get the wardrobe team to call but never received a received a call. I persisted and eventually someone came out to discuss the order. I put my order in and then I had to constantly chase them up and promised return calls never happened. Very slow. The wardrobes wer...en't made correctly and then I had to wait a couple of weeks for them to be fixed. The office made no contact during this time. It was always me chasing them up. The installation guy was great and communicated really well. Interestingly, as soon as the job was finished a got a call at 8am the next morning requesting the balance of payment.
Beware of Stegbar double glazed windows!
My home was completed at the end of 2013 and had Stegbar double glazed windows and doors throughout. I contacted Stegbar Geelong within a few years of home completion to point out that moisture was between the double panes of glass in one of the windows.
I was told that they were no longer covered by any warranty. I pointed out that any reasonable person would expect the windows to present as they did on building completion for many, many years. Since then, an increasing number of windows now contain moisture and, in the case of the window in the photograph, there is, not only moisture, scum as well.
Poor Customer service
Thank-you to Harry for helping me decide what I needed to make my wardrobe more efficient. Victor did a great job fitting the necessary shelving .
I am disappointed with the lack of communication and constant confusion from office staff from beginning to end.
Thanks to Helen for diffusing the chaos.
No Customer Service & No quality control - Damaged Windows
With the exception of Brooke Hill in the Rowville office who is fantastic!
We knew what we wanted. When the sales person from Stegbar came out we told him exactly what we wanted. When I asked for a quote for their composite product he had no idea what I was talking about and had to show him their Siteline range on line. He still ended up quoting us for something completely different than what we asked for. We called and emailed him three times asking for a new quote. The first time, no response, the second and third times, he said he would send...
Poor Quality, Bad Communication, No Customer Service after Payment
We had a built in wardrobe installed last week. The job looks ok from the outside except that the sides are an off white and the pelmet up the top (which was not even suppose to be there) is crisp white, so it is very obvious they don't match. The salesman said we should have 2 handing racks and if we didn't need the second one to take it out. He didn't mention that this would mean the top shelf is so narrow it is useless. They have installed cheap spacing boards all through the inside of the cupboard which look terrible. The hanging racks...are split into four sections with more cheap spacing boards used. The back of the shelves are the wall and no base board was placed over the carpet (which we would have had replaced before install, if it was being left as it was). Phoned Stegbar and could only get through the the salesman who just gave the big sales pitch and did not address the issues.
Most of these reviews are consistent with my experience. I made an enquiry online with no response, 5 days later I made a direct phone call in to have some one come out and quote me. The gentleman on the phone told me someone would call me back to arrange a visit. I have had no response.
I don't mind if people do not wish to quote but then do not advertise nor tell me that someone is going to call when they are not.
My review rating is about business etiquette or lack thereof of.
Stegbar blames the customer
We were initially happy with the look of the double glazed windows and told them so. Then we realised there was no noise reduction and they hadn't used acoustic glass. Slow response to our feedback - waited 8 weeks for them to do a re-visit, and adjustment quote to the job about 80% of the original value. When I escalated seeking help from the [contact details removed], she just ignored my emails. Throughout this all correspondence blames us. In this day and age, there is no excuse for such terrible service. Stegbar are just awful. Beware.
Scratched wardrobe doors
Was so looking forward to having our custom made wardrobe doors fitted. After fitting was complete we noticed rather deep long scratches on two of the doors, being black they stood out. Whats going on Stegbar??? we're paying top dollar and either your quality control is being overlooked or your installers don't give a toss???? We are very disappointed and now have to wait to have doors collected and re-done.
Scratched frames on two panels of our wardrobe
Messed around, won't use them again
The guys that came to quote were nice enough but at times it was impossible to get them to return calls. When they got to wardrobe door style wrong, they claimed they couldn't produce them as we wanted and suggested we filled the unasked for grooves. We later found out that they could have easily supplied what we asked for.
The price was ok
Poor service, inattention to detail, poor knowledge of products
Quote for new window in brick wall
sent an enquiry, detailed ( "needs a hole in the wall" ), thru their website, with 2 dates as requested. In the meantime I visited showroom and lady was helpful. Webite enquiry yielded no call, so I contacted nice lady askng for a rep to call, sent copy of web enquiry. Following evening a message on home number. I rang and was told that they could not install a window in a brick wall without existing hole, attitude was that I should know this ...WHY / HOW ???????
Will get window elsewhere and all STEGBAR are blacklisted for x years.
showroom nice, clean loo and very helpfull saleslady ( that the 2 stars )
Sales Rep had not read either the initial enquiry nor my email. His attitude - NO apologies
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