Stegbar VIC

Ordered built in drawers and paid in advance (first mistake). Received a text saying they would be installed on Thur 16/6, When the installers hadn't turned up at 10am I phoned Stegbar who stated it was booked in for the 17/6. I said I had received a text on the 24/5 stating it was booked for the 16/6. The call taker said she would follow up. She didn't, I chased her up and she said Oh they haven't been cut yet we will have to arrange another date." When I told her I wanted to be compensated for the delay she said she would talk to the ...

It was impossible to get any sort of service from Stegbar. They provided incorrect measurements and ignored my calls. I was constantly chasing them for answers. Don’t bother with them.

On having our new Paw Proof screen doors damaged by our 10 yr old King Charles Spaniel the Customer Service Officer advised us that it wasn't covered under warranty and that the mesh will withstand the pets paw if rested on the mesh?? Didn't read that in the fine print!

Took Stegbar 4 attempts to get the size and handing of our Security door right - would have been 5 attempts if not for the on-site modification undertaken at the last installation at which they damaged the already installed timber sliding door. Very unprofessional und complete lack of due diligence. Would not recommend them at all.

Everything about Stegbar was absolutely woeful. I don't write product reviews, but I am making an exception on this occasion to warn everyone away from this terrible, unprofessional, disorganised company.

Firstly, I will note that I am willing to forgive and be understanding with builders and suppliers at present considering supply chain constraints and labour shortages. But Stegbar had so many own goals that their incompetence is endemic, and I am sure that my experience is not the exception, but the rule.

Secondly, I want to note that the s...

Absolutely hopeless from start to finish ended up having to get a seperate guy in to fix their dodgy work
On 4 occasions when Stegbar were meant to turn up on site they did no shows and on the fifth go did such a bad job I had to get my builder in to fix the track on a wardrobe

We waited a long time for the Covid restrictions to ease , but when they did Trevor Thomas came round as soon as possible and carried out the measure up quickly and efficiently and with a pleasant manner. The quote followed as he said, we placed the order and await installation. So far really good, thanks Trevor.

I started the discussion with Stegbar in May 2021 about my order and I was told that it takes maximum 12 weeks to complete the job which is around the end of August or early September. Based on his word I took the measurements sent to Stegbar, a person came to my place, took the exact measurement, paid the deposit, and finalised everything at end of June. Doing all those things I receive a date in November which is 19 weeks after my confirmation. I sent them an email, but since there is no reply I called the office. The lady answered the phone ...

Stegbar sold us a three rooms of double glazed windows. In two rooms they leaked and were eventually repaired. The biggest one failed and started steaming up in the space between the panels during summer. Nearly 6 months and about 20 phone calls later we have an acknowledgement of fault and agreement to replace as the windpws are under warranty. Problem? Stegbar seem to outsource all the installation and repair work and we have had the fun around for.months. today waoting for a contractor tockeep an appointment we rang (not the contractor) and learned thw wrong glass had been ordered. So many missed appointment and call a not returned. Stegbar can't keep passing the buck to 3rd parties. Your product, your problem.

First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.

Springs gone on both our large sash windows - they say they don’t have the parts anymore - really shoddy workmanship and timber they use substandard - I’d NEVER use again and is not recommend.

* Installer ripped off an architrave to a window we didn't want removed.
* There was a measurement error on the kitchen sliding door.
* Once installed, the wire mesh door that was fitted did not open and shut smoothly.
* The job was still not completed months after it was supposed to be finished. We needed to continually contact them to move the project along.
* The installers said they'd cover the furniture and carpet so everything wouldn't get covered in dust, saw dust and grime. They did not do this, so everything was covered in dust and g...

Just had a new back door and new bifolds installed. The back door was to have a security screen door as well so the breeze could come through. Two relatively minor issues but indicative of slack of pride and care, one extremely disappointing deal-breaker quality and service issue.
1. Security screen door was manufactured to the wrong size despite two visits so couldn’t be installed, a further six week wait.
2. Installers nailed a strip of white quad across the floor at opening of both doors (we have beautiful karri floors and deck), they couldn...

A roller has failed on an external sliding door. On visiting to Stegbar Rowville my wife was told the door must have been supplied by another company. My builder verified that this was not the case. When I visited I was told we don't have them so here is a list of hardware suppliers. My suggestion that this is not an adequate way of dealing with a customer and perhaps Stegbar's systems need to be reviewed was dismissed. Fortunately my builder, a major and long established home renovation company, no longer uses Stegbar.

Four years ago I replaced all the windows and doors in my house to Stegbar and all are keyed alike. I have been very happy with all they provided but now (four years later) my front door (a Stegbar Statesman pivot door) keeps dropping and needing manual adjustment. I am not an expert at this and have been trying to get someone from Stegbar to help me with this issue. They have advised me that it may be due to movement of my house. I understand this and am not looking for anything under warranty. I am very happy to pay whatever is needed to get my front door serviced or adjusted. Stegbar have point blank refused to help me. There customer service has been very poor. If I could give them zero stars I would.