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- VIC, Rowville
The Bar is Set Very Low
I engaged Stegbar & Aneeta (Jeldwen Companies) to provide our windows during a recent renovation, the process with the first 5 windows went reasonably well but I was home and supervised the works. The last 2 smaller bathroom windows where not supervised and turned into a 6 month nightmare.
Terrible lack of organisation for deliveries, service calls and installers, no proactive or effective customer service, poor workmanship and will blame the customer first if anything does go wrong.
Upon order we were told no site glazing was required, clos...er to the delivery date the Stegbar team called to advise the frames would be delivered without the glazing, advising this would be provided by their sister company Aneeta. This did raise some concerns as our builder was to install a complete unit, I raised that this as undesirable and risky, we were concerned there would be issues. I was assured this wouldn't be an issue and it was suggested we could face complications or delays if we didn't accept delivery. It wasn't lost on me that this felt like moving orders out the door in the closing moments of the financial year... In good faith we accepted the delivery and had the builder install the window frames, Aneeta (Stegbar's sister company. Aneeta attended site and really left both windows in a horrible state, steel was not cut straight, gaps, sharp edges, fly screens not fit as ordered, poor joinery. Windows ordered were double glazed with BAL rating, due to the poor workmanship I doubt this was met. The issues were shared with Stegbar and the brick and tile work was left incomplete to confirm the windows were installed correctly by the builder. After a brief altercation where I was blamed for my builders work I suggested rather than blame the customer perhaps we could inspect the work together and find a solution.
Never use Stegbar again
Absolutely hopeless from start to finish ended up having to get a seperate guy in to fix their dodgy work
On 4 occasions when Stegbar were meant to turn up on site they did no shows and on the fifth go did such a bad job I had to get my builder in to fix the track on a wardrobe
Splash back by Stegbar
We waited a long time for the Covid restrictions to ease , but when they did Trevor Thomas came round as soon as possible and carried out the measure up quickly and efficiently and with a pleasant manner. The quote followed as he said, we placed the order and await installation. So far really good, thanks Trevor.
I started the discussion with Stegbar in May 2021 about my order and I was told that it takes maximum 12 weeks to complete the job which is around the end of August or early September. Based on his word I took the measurements sent to Stegbar, a person came to my place, took the exact measurement, paid the deposit, and finalised everything at end of June. Doing all those things I receive a date in November which is 19 weeks after my confirmation. I sent them an email, but since there is no reply I called the office. The lady answered the phone ...talked to me so badly which was not the way to talk to their customers. I can understand there is a two weeks lockdown and it may be affected the business. But I can’t believe it takes nearly 4-5 months for the installation of simple 3 glass doors. Even a single-story house can be built within 6-8months. Hope to write another review later. Seeing this someone in higher management please consider to give us a near date.
- VIC, Rowville
Several problems, ironed out in mediation
Stegbar Rowville were slow at every stage of the process, their representative was irritable and unpleasant several times, treating me like a fool who didn't understand the invoice (I am elderly).
The process started in January 2021. After installing my new glass doors, there was a dispute about a security door that they had assured me was included in the price, but failed to deliver. In mid-May (four months in), they sent someone to install the security door, but he didn't have the door and it turned out that they had failed to order it. Afte...
Worst after sales service yet
Stegbar sold us a three rooms of double glazed windows. In two rooms they leaked and were eventually repaired. The biggest one failed and started steaming up in the space between the panels during summer. Nearly 6 months and about 20 phone calls later we have an acknowledgement of fault and agreement to replace as the windpws are under warranty. Problem? Stegbar seem to outsource all the installation and repair work and we have had the fun around for.months. today waoting for a contractor tockeep an appointment we rang (not the contractor) and learned thw wrong glass had been ordered. So many missed appointment and call a not returned. Stegbar can't keep passing the buck to 3rd parties. Your product, your problem.
So very difficult to get a quote Stegbar???
First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.
If zero stars could be selected I would
Avoid this company ! Initial processes began in December 2020. It’s now the 30th April. Still now windows installed. A comedy of errors from measurement to the install date today, nothing funny about it though. Windows can’t go in this morning because they have been made completely incorrect. 35mm to 50 mm out. Installer is furious. They’ve had my money for months now. Customer service is disgraceful and they should be ashamed of themselves. No one takes responsibility. So many emails and phone calls I have made. I’m distraught and upset. Time taken off work to be home for the install. Stegbar Windows Rowville your lack of support and customer service is deplorable. Still waiting on a phone call. Avoid this company
Springs gone on both our large sash windows - they say they don’t have the parts anymore - really shoddy workmanship and timber they use substandard - I’d NEVER use again and is not recommend.
Unprofessional & disappointing
Had a front door frame suite installed in November 20’ still waiting for resolution. Doors supplied were visibly faulty and unfit for purpose.
- VIC, Rowville
STOP. Terrible, terrible, terrible.
* Installer ripped off an architrave to a window we didn't want removed.
* There was a measurement error on the kitchen sliding door.
* Once installed, the wire mesh door that was fitted did not open and shut smoothly.
* The job was still not completed months after it was supposed to be finished. We needed to continually contact them to move the project along.
* The installers said they'd cover the furniture and carpet so everything wouldn't get covered in dust, saw dust and grime. They did not do this, so everything was covered in dust and g...
Very ordinary service and appalling quality
Just had a new back door and new bifolds installed. The back door was to have a security screen door as well so the breeze could come through. Two relatively minor issues but indicative of slack of pride and care, one extremely disappointing deal-breaker quality and service issue.
1. Security screen door was manufactured to the wrong size despite two visits so couldn’t be installed, a further six week wait.
2. Installers nailed a strip of white quad across the floor at opening of both doors (we have beautiful karri floors and deck), they couldn...
Poor customer service
Poor communication between the office, the sales team, installer and customer. Was wanting wardrobes but was incorrectly handed to the window team who took more than two weeks and a number of follow up calls from me to get them to call. They then said it was the wrong team and they'd get the wardrobe team to call but never received a received a call. I persisted and eventually someone came out to discuss the order. I put my order in and then I had to constantly chase them up and promised return calls never happened. Very slow. The wardrobes wer...en't made correctly and then I had to wait a couple of weeks for them to be fixed. The office made no contact during this time. It was always me chasing them up. The installation guy was great and communicated really well. Interestingly, as soon as the job was finished a got a call at 8am the next morning requesting the balance of payment.
Don't expect after sales service
A roller has failed on an external sliding door. On visiting to Stegbar Rowville my wife was told the door must have been supplied by another company. My builder verified that this was not the case. When I visited I was told we don't have them so here is a list of hardware suppliers. My suggestion that this is not an adequate way of dealing with a customer and perhaps Stegbar's systems need to be reviewed was dismissed. Fortunately my builder, a major and long established home renovation company, no longer uses Stegbar.
Poor Customer Service
Four years ago I replaced all the windows and doors in my house to Stegbar and all are keyed alike. I have been very happy with all they provided but now (four years later) my front door (a Stegbar Statesman pivot door) keeps dropping and needing manual adjustment. I am not an expert at this and have been trying to get someone from Stegbar to help me with this issue. They have advised me that it may be due to movement of my house. I understand this and am not looking for anything under warranty. I am very happy to pay whatever is needed to get my front door serviced or adjusted. Stegbar have point blank refused to help me. There customer service has been very poor. If I could give them zero stars I would.
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