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Stegbar VIC

Stegbar VIC

Rowville, Airport West, Geelong, etc... (See All)
4.3 from 587 reviews · View Statistics
Listing monitored by Stegbar

Reviews

  • Customer Service
    1.4 (24)
  • Timeliness
    1.7 (18)
  • Job Satisfaction
    1.2 (15)
  • Rates and Fees
    2.0 (15)
  • Product Quality
    1.8 (19)
  • Return Claim MadeYes · No (27)
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Darrell N.
Darrell N.Southwest, VIC

Paw Proof Mesh???

published

On having our new Paw Proof screen doors damaged by our 10 yr old King Charles Spaniel the Customer Service Officer advised us that it wasn't covered under warranty and that the mesh will withstand the pets paw if rested on the mesh?? Didn't read that in the fine print!

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Customer Service
2/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Markus Krott
Markus KrottGreater Melbourne (Inner), VIC

Worst service

published

Took Stegbar 4 attempts to get the size and handing of our Security door right - would have been 5 attempts if not for the on-site modification undertaken at the last installation at which they damaged the already installed timber sliding door. Very unprofessional und complete lack of due diligence. Would not recommend them at all.

Customer Service
3/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
3/5
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville
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Energy Expert
Energy ExpertGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

If you want to cry yourself to sleep, choose Stegbar.

published
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
2/5
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville (head office for Victoria)
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Useless
UselessGreater Melbourne (Outer), VIC

Never use Stegbar again

published

Absolutely hopeless from start to finish ended up having to get a seperate guy in to fix their dodgy work
On 4 occasions when Stegbar were meant to turn up on site they did no shows and on the fifth go did such a bad job I had to get my builder in to fix the track on a wardrobe

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
2/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRoville
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Splash back by Stegbar

published

We waited a long time for the Covid restrictions to ease , but when they did Trevor Thomas came round as soon as possible and carried out the measure up quickly and efficiently and with a pleasant manner. The quote followed as he said, we placed the order and await installation. So far really good, thanks Trevor.

Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
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Disappointed Customer

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Worst after sales service yet

published

Stegbar sold us a three rooms of double glazed windows. In two rooms they leaked and were eventually repaired. The biggest one failed and started steaming up in the space between the panels during summer. Nearly 6 months and about 20 phone calls later we have an acknowledgement of fault and agreement to replace as the windpws are under warranty. Problem? Stegbar seem to outsource all the installation and repair work and we have had the fun around for.months. today waoting for a contractor tockeep an appointment we rang (not the contractor) and learned thw wrong glass had been ordered. So many missed appointment and call a not returned. Stegbar can't keep passing the buck to 3rd parties. Your product, your problem.

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBallarat
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Alisabeth
AlisabethGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 4 likes

So very difficult to get a quote Stegbar???

published

First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationStegbar Rowville
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mirry
mirryGreater Melbourne (Outer), VIC
  • 6 reviews
  • 7 likes

Dreadful quality

published

Springs gone on both our large sash windows - they say they don’t have the parts anymore - really shoddy workmanship and timber they use substandard - I’d NEVER use again and is not recommend.

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationAirport west
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Melbourne
Melbourne
  • 3 reviews
  • 1 like

STOP. Terrible, terrible, terrible.

published
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Stegbar
Alexis P.StegbarSend a private message
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Elizabeth
ElizabethGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Very ordinary service and appalling quality

published
Customer Service
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
2/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville Victoria
Elizabeth
Elizabeth

Took a while to get a response but eventually my husband spoke with the general manager who agreed to replace the door at no cost, and quickly. Hardware and glass will be re-used to save costs which is fine, hope the new door is stronger.

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David
DavidGreater Melbourne (Metropolitan), VIC

Don't expect after sales service

published

A roller has failed on an external sliding door. On visiting to Stegbar Rowville my wife was told the door must have been supplied by another company. My builder verified that this was not the case. When I visited I was told we don't have them so here is a list of hardware suppliers. My suggestion that this is not an adequate way of dealing with a customer and perhaps Stegbar's systems need to be reviewed was dismissed. Fortunately my builder, a major and long established home renovation company, no longer uses Stegbar.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRowville Victoria
Stegbar
Alexis P.StegbarSend a private message
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Sue Dickson
Sue DicksonGreater Melbourne (Outer), VIC

Poor Customer Service

published

Four years ago I replaced all the windows and doors in my house to Stegbar and all are keyed alike. I have been very happy with all they provided but now (four years later) my front door (a Stegbar Statesman pivot door) keeps dropping and needing manual adjustment. I am not an expert at this and have been trying to get someone from Stegbar to help me with this issue. They have advised me that it may be due to movement of my house. I understand this and am not looking for anything under warranty. I am very happy to pay whatever is needed to get my front door serviced or adjusted. Stegbar have point blank refused to help me. There customer service has been very poor. If I could give them zero stars I would.

Customer Service
1/5
Timeliness
3/5
Rates and Fees
3/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationI have been dealing with them via email through the website
Stegbar
Alexis P.StegbarSend a private message
Sue Dickson
Sue Dickson

Email just sent with all my contact details

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Mark
MarkVictoria
  • 4 reviews
  • 7 likes

Disappointed is an understatement.

published
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Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationStegbar Geelong
Stegbar
Alexis P.StegbarSend a private message
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Sandhu
Sandhu
  • 3 reviews
  • 6 likes

No professionalism no communication at all

published
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Stegbar
Alexis P.StegbarSend a private message
Sandhu
Sandhu

Hi,
It’s been two weeks since I have sent my contact details to this email address and so far no one has contacted me to rectify this.

Thanks

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Questions & Answers

Steve
Steveasked
VIC, Rowville

Do you have runners for wardrobe doors (the wheels)? skilroesmith2709@gmail.com

No answers
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Stegbar VIC

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