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Splash back by Stegbar
We waited a long time for the Covid restrictions to ease , but when they did Trevor Thomas came round as soon as possible and carried out the measure up quickly and efficiently and with a pleasant manner. The quote followed as he said, we placed the order and await installation. So far really good, thanks Trevor.
This is a great job as an installer
My review towards Stegbar is they try to do there best in all departments and always aim to improve there safety rules,, I believe that they always put there employees first and try to improve all areas
- VIC, Rowville
Several problems, ironed out in mediation
Stegbar Rowville were slow at every stage of the process, their representative was irritable and unpleasant several times, treating me like a fool who didn't understand the invoice (I am elderly).
The process started in January 2021. After installing my new glass doors, there was a dispute about a security door that they had assured me was included in the price, but failed to deliver. In mid-May (four months in), they sent someone to install the security door, but he didn't have the door and it turned out that they had failed to order it. Afte...
Unprofessional & disappointing
Had a front door frame suite installed in November 20’ still waiting for resolution. Doors supplied were visibly faulty and unfit for purpose.
Mary From Stegbar Rowville Office has been absolutely amazing . From the first call and docs signed all in one day.her follow-up is second to none, Beat Rylock's quote with extras by $1000.00
Poor customer service
Poor communication between the office, the sales team, installer and customer. Was wanting wardrobes but was incorrectly handed to the window team who took more than two weeks and a number of follow up calls from me to get them to call. They then said it was the wrong team and they'd get the wardrobe team to call but never received a received a call. I persisted and eventually someone came out to discuss the order. I put my order in and then I had to constantly chase them up and promised return calls never happened. Very slow. The wardrobes wer...en't made correctly and then I had to wait a couple of weeks for them to be fixed. The office made no contact during this time. It was always me chasing them up. The installation guy was great and communicated really well. Interestingly, as soon as the job was finished a got a call at 8am the next morning requesting the balance of payment.
Helpful service for owners builders
Vanessa was very helpful and patient with our unconventional project, also changes and things we were unsure of. Our order moved quickly and she gave us confidence managing the technical details. Looking forward to receiving our product on the ship to King Island, Tas.
The installation done by Craig Dell of A Perfect Fit Window Installation was reliable, meticulous and professional, the workmanship was immaculate. We were able to see most of the job before Stage 4 restrictions, however Craig provided excellent communication and feedback in a time where we could not travel 5kms away from our current to our new home to sight the finished job. Highly recommended installer.
Stegbar bifold window
I have been really pleased with this store and the fantastic service, knowledgeable and prompt service from Vanessa. She was friendly and extremely helpful. Would highly recommend the Rowville store!
Looking forward to my splash backs
Jake has been great, arrived when he said he would, knowledge of his product and professional. I am looking forward to the finished products being installed and finishing off the kitchen
Good and quick quote and order service.
Thanks Vanessa at Rowville for providing an accurate and quick quote that matched exactly what I was seeking, unlike some other companies who quoted or were vague about it. Also for clear answers to my follow up questions about the options provided. Order is now made and window eagerly awaited.
Thanks to David Lyons and team at Stegbar Airport West. Friendly, professional advice with a no push, no fuss atmosphere. They had what we wanted and were happy to provide all the advice we needed.
The management does care about your business
Since the initial quote several months ago I have been chasing for an outcome of quote then time of installation, no response from the sale guy David Lyons neither by phone nor email
Andrew and Steven, worked in a quick and professional manner. They placed mirrors and spalshbacks in two different units and in both, the results were very good. No complaints can be said about their work.
A solution to a problem mirror was offered by Andrew and Steven and the work was carried out promptly and efficiently.
Professional attitude and knowledgeable about the product and workmanship. Unfortunately the first mirror put in by another workman had a flaw that could not be rectified other than full replacement. It is disappointing that the mirror was put in place as it created a complicated situation for finding a solution to inserting another mirror.
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