Reviewer Photos & Videos
Great Customer Service
Venessa was exceptionally helpful and prompt in her supply of a quotation for new windows in my property - Her product knowledge and attention to detail made my job easier. Thanks Vanessa
Stegbar bifold windows and doors
Biriah Jasper is the person to deal with when requiring something done efficiently at Rowville Stegbar.
On three occasions she responded to me via email on the same day and on the fourth occasion she responded within 24 hours.
She is efficient, fast, prompt, friendly and gets things done ! She was also very patient as we changed our mind 4 times re window, and she always made the changes with a smile.
We were just about to go elsewhere (as our designated rep did not respond to us) but Biriah got the ball rolling for us ASAP! 5 STARS
Upd...ate: measuring went well last Saturday with Rattna they arrived on time, took lots of notes and as promised provided me with samples that the carpenter requested by early Monday morning: met me in the showroom promptly and was pleasant to deal with again. Rattna was able to bring my installation date 2 weeks earlier. 5 STARS With Theresa I felt a little rushed over the phone but she certainly knows what she is talking about 4 STARS My rep called today 13/4 Phillipe apologising for not keeping in contact 4 weeks later after initial contact. Said he would call me back today, received an sms back in the evening about bringing installation date forward ( if possible), hopefully will follow through tomorrow. Did follow through and haven’t heard from Phillipe since. 0 STARS
Very happy with my first order.
I’m very happy with the quality of the awning windows on my first order. Thanks to Nella and also to the crew at the factory for their help. I’ll be putting my second order in this week.
I have found all the people involved with the screens, mirrors & robes at Stegbar Rowville to be extremely helpful, especially Jake for his prompt responses & ability to sort scheduling & other issues for me with little to no drama.
Zero Quality and avoid the warranty
I had Stegbar install a shower screen in a new house, which was bent and leaked. I complained to my builder and they convinced Stegbar (reluctantly) to replace it. In the end two more times, each one worse. Now screen number 3 is very bent and leaks. Stegbar has refused to replace. Stegbar is one of the companies that likes to hide behind the 'interpretation' of the NSW specifications and want to argue that the bend (I can see from a metre away) is only 1mm bent. They agree it's bent but won't replace. DO NOT USE Stegbar.
Excellent Customer Service - Alison Reid
We submitted our plans to Alison Reid and the customer service I received was above and beyond. Alison provided essential information that was not obvious to us. Thank you Alison because you have been a gem and I hope to deal with you again.
The reviewer stated that an incentive was offered for this review
Wardrobe fit outs and doors
Very happy with our wardrobes, wall cabinetry and wardrobe doors. Thank you Jake from Stegbar Rowville shower screens/wardrobes for organizing everything so quickly for us. I’d definitely recommend Stegbar to others.
Well done Stegbar
Siteline windows and doors. Fabulous products. Great design and organising of install by sales rep Greg Bass and Radhika from head office. Very professional. Few issues as with any building project but they were quick to fix.
Excellent customer service
Vanessa was very helpful, prompt with her replies and willing to offer alternatives. Product looks good and showroom was really helpful with lots of products to view. Product was competitively priced. Very happy with service.
Shower Screen Measure & Quote
Adel from Stegbar has now come out to our place on two occasions to measure and provide a quote for shower screens. She has consistently responded to my calls promptly and provided professional responses to our questions. Adel is knowledgeable, courteous and extremely professional.
Love my shower screen
Andrew & Scott came to fit my beautiful shower screen, they were very friendly, professional and did a great job. Thank you for being easy to work with. I would recommend your company Stegbar to friends and family.
Friendly professional service A+
Daniel is bar far one of the most professional and friendly sales people I have dealt with on the Gold Coast. His goes above and beyond with his timely service, doesn't leave a stone unturned and is always so prompt with his quotes.
Great customer service
Amazing customer service from Riley Zealand. As a first time renovator he was willingly to talk you through the product and explain some of the more technical things to me. The quote was sent promptly and there were no issues making some adjustments. I know I am in good hands and can’t wait to see the finish product.
Easy to deal with, professional service, prompt and friendly. I asked for feedback and assistance which I was promptly provided thanks again Daniel. I even asked for feedback on creative direction which was great.
We deal with Mary Moshopoulos at Rowville on a regular basis and her service and communication is amazing!! Any queries or quote requests are dealt with almost instantly. After using other window companies in the past and being let down, I know this will never happen working with Mary.
Amazing product and service
I am over the moon with my two new dressing rooms/ wardrobes.
Natalie at Taren Point store was outstanding! From the start of the experience Natalie was very professional, warm, friendly and product savy. She went above and beyond to please us and make the experience stress free.
Andrew, who installed the robes, also was outstanding! He was also very professional, thorough, and ensured that every detail was completed to perfection.
Thank you Stebar Taren Point!
very very helpful
Had the pleasure of dealing with Nella who is more than helpful .Everything I asked for was never a challenge for her . Constant follow up and even co-ordinated my special requests for delivery
Well im not one for writing a review, however after dealing with Stegbar and Riley Zealand who has been nothing but fantastic to deal with, coming back to me quick as a flash on numerous questions on our custom windows and bi folds, incredible, i have been building and designing projects for decades and this is the first time we have used Stegbar and have been blown away at how professional this company is, nothing has been too much trouble and they have been so much help and nothing has been a problem, i wish i could give 10 stars....................well done Stegbar and well done Riley your a champ mate, thanks for all your help.
Marty Teare Design
Worst after sales service yet
Stegbar sold us a three rooms of double glazed windows. In two rooms they leaked and were eventually repaired. The biggest one failed and started steaming up in the space between the panels during summer. Nearly 6 months and about 20 phone calls later we have an acknowledgement of fault and agreement to replace as the windpws are under warranty. Problem? Stegbar seem to outsource all the installation and repair work and we have had the fun around for.months. today waoting for a contractor tockeep an appointment we rang (not the contractor) and learned thw wrong glass had been ordered. So many missed appointment and call a not returned. Stegbar can't keep passing the buck to 3rd parties. Your product, your problem.
So very difficult to get a quote Stegbar???
First contact 18 May '21. Confirmation email received quickly.....Thanks Gemma. Time ticking by.......
So here we are a month later, following numerous calls and emails, still waiting for Rep Brian, or someone else to come out, if Brian is still sick. Matt can you help? Someone should be following up these quote requests. Maybe you need more sraff Stegbar.
Great Customer Service
Contacted Jay regarding a quote for a new build and he was very helpful. I had the quote that afternoon, he even followed up on amended quote after some design changes. Will use again
Very pleased with this product
Riley was very helpful. My order was processed without any bother. I am very happy with the service I received. I have no hesitation in recommending Stegbar Roseville to others.
Needed a quote for a sliding door- Vanessa was great- helpful, informative and answered all of my queries so quickly. I kept changing what I wanted a quote on and it was easy for her to adapt and change.
Replacing all windows in the house
I selected Stegbar for the job, based on cost and quality of their product. The installation was done by Sam and Marty in one day. Excellent workmanship. Thank you team.
After having great difficulty in finding someone to quote on only two small residential windows, Jay was very helpful with providing a quick turnaround with a very reasonable quote. Jay even took the time out to speak with my builder. Will use again with upcoming projects.
Other Home Renovators
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