This is a great job as an installer
My review towards Stegbar is they try to do there best in all departments and always aim to improve there safety rules,, I believe that they always put there employees first and try to improve all areas
Stegbar bifold windows and doors
Biriah Jasper is the person to deal with when requiring something done efficiently at Rowville Stegbar.
On three occasions she responded to me via email on the same day and on the fourth occasion she responded within 24 hours.
She is efficient, fast, prompt, friendly and gets things done ! She was also very patient as we changed our mind 4 times re window, and she always made the changes with a smile.
We were just about to go elsewhere (as our designated rep did not respond to us) but Biriah got the ball rolling for us ASAP! 5 STARS
Upd...ate: measuring went well last Saturday with Rattna they arrived on time, took lots of notes and as promised provided me with samples that the carpenter requested by early Monday morning: met me in the showroom promptly and was pleasant to deal with again. Rattna was able to bring my installation date 2 weeks earlier. 5 STARS With Theresa I felt a little rushed over the phone but she certainly knows what she is talking about 4 STARS My rep called today 13/4 Phillipe apologising for not keeping in contact 4 weeks later after initial contact. Said he would call me back today, received an sms back in the evening about bringing installation date forward ( if possible), hopefully will follow through tomorrow. Did follow through and haven’t heard from Phillipe since. 0 STARS
After having great difficulty in finding someone to quote on only two small residential windows, Jay was very helpful with providing a quick turnaround with a very reasonable quote. Jay even took the time out to speak with my builder. Will use again with upcoming projects.
Tim and his team delivered my products on time and as ordered. Definitely worth the effort! A modern showroom with the latest colours and trends. Can highly recommend using Stegbar to anyone building or renovating.
- QLD, Bundall
Not given the Quotes in the format we agreed
All round I think it is a great service. The only down side was I had asked for seperate quotes on each product as some where critical and some where add ons I received a quote for the entire job.
Mary From Stegbar Rowville Office has been absolutely amazing . From the first call and docs signed all in one day.her follow-up is second to none, Beat Rylock's quote with extras by $1000.00
Taking Stegbar’s advice on best choice to upgrade our balcony doors, we chose the triple panel bifold option in white. The result was a visual transformation of the space improving the liveability of the unit
Helpful service for owners builders
Vanessa was very helpful and patient with our unconventional project, also changes and things we were unsure of. Our order moved quickly and she gave us confidence managing the technical details. Looking forward to receiving our product on the ship to King Island, Tas.
Excellent Product & Service - aftersales, meh
I found the purchasing experience excellent, lead by Russell who was both articulate in explaining options, and how to achieve an outcome for our price.
Windows receieved are an excellent built, and we're very pleased.
My only annoyance is the aftersales process is slow, poorly communicated. This process whilst intended to be effective has resulted in 2 visits, and no real clarity about works need to be done. It feels left hand isn't speaking to the right.
Its take over 6weeks to rectify a small issue, but we aren't being brough on the journey - it appears we are at the whim of the subcontracted technician, and their ability to plan
The installation done by Craig Dell of A Perfect Fit Window Installation was reliable, meticulous and professional, the workmanship was immaculate. We were able to see most of the job before Stage 4 restrictions, however Craig provided excellent communication and feedback in a time where we could not travel 5kms away from our current to our new home to sight the finished job. Highly recommended installer.
Andrew wood from stegbar rowville did a top job. Looks fantastic and finishes my bathroom project perfectly. We made the right choice in mirror shape and it was delivered very quickly.
Stegbar bifold window
I have been really pleased with this store and the fantastic service, knowledgeable and prompt service from Vanessa. She was friendly and extremely helpful. Would highly recommend the Rowville store!
- QLD, Maroochydore
Great service and friendly attitude.
Mark provided excellent advice and great service in the shortest possible time right up to my acceptance of the quote.
JELD WEN needs to do better in the delivery time. 4 weeks is too long. I hope you can get this order to me in 3 weeks or less, but I won't hold my breath.
Excellent Customer Service
We were very impressed with the professional nature and knowledge Robbie had when he came to our home to quote us on a new wardrobe and shower screen. We will be using Stegbar's service in the near future for this reason and the peace of mind that Stegbar have been in the industry for a long time.
Daniel provided excellent and efficient service
Very happy with sale process, Daniel was efficient and knowledgeable. He provided the quote in the time frame he specified and was very accommodating to our questions. Looking forward to having our new windows and doors installed.
Questions & Answers
What failure frequency are people getting from Stegbar double glazed (IGU) windows & doors?
I've had roughly 50% of the glass fail (condensation between the panes) & replaced so far in a 6 year old house?
Have two sliding doors on top level of home and every time we have a severe storm, water seeps through to the ceiling on lower level causing damaged to ceiling & furniture. Have checked all weep holes & tracks. All are ok. Have had trade people in to see what the problem is but again no answer. I have siliconed all around the doors including floor but again same problem.The doors are Stegbar about 8 years old.
Do you have a maintenance team that can rectify hard to open & close sliding doors, it was a new build we moved into Christmas 2 yrs ago. I live in Penrith nsw. Thank you
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