Unprofessional and lacking customer service.
I own a home which is one of a 3 townhouse development. Let me tell you what you can expect from this company who's directors or staff former or present occupy similar positions within Simply Built, Pitard Group, Goliath Construction Group or Drive Constructions.
During construction there were rarely qualified trades people onsite and when there was, at times they complained about having to supervise the many backpackers hired to complete the project! The third site supervisor I was introduced to also rarely visited the site and on 2 occasions,...
Unorganised, unprofessional and utterly poor workmanship
I purchased one of the Steller off the plan apartments in early 2017. Although the building was completed by the first half of 2018 in a timely manner this came at an apparent cost to the workmanship.
Numerous defects were found at the pre settlement inspection, including; cracked melamine cupboard panels, chipped wardrobe panels, scratched kitchen cabinetry, chipped laundry cupboards, paint cracking with areas which weren't prepared properly before painting, areas which had not been caulked, wood floors which creak and bounce beyond tolerance..., chipped tiles, cracked bathroom vanity panels from being poorly screwed, bowed vanity mirrors, an area which is not square where the kitchen side panel meets the roof, water leak in the roof, and the list goes on. On top of this the common property experiences similar defective issues. Steller only sought to rectify the defects which were easy to do so such as re-painting, any other defect which was more difficult or structural was done with complete reluctance and either didn't get done or was done with a patch over approach. There are still a few major issues that I am waiting on being fixed over 1 year later. The customer service is poor with an average of 3 week delays for a response and nothing gets done in a timely manner. At one point one of the staff rudely suggested I was responsible for one of the defects. I am a reasonable person and understand all new buildings have teething problems and the odd defect here and there, however what I experienced was unacceptable and not to building tolerance standards.
A Steller development that's far from a stellar outcome.
The Steller product in my assessment is failing the consumer and their employees whom address countless issues, invariable in a professional manner which unfortunately appears to be lacking when it comes to quality of construction, fittings & maintenance.
The review written by Emma Holland. Is a fair assessment.
Every item that I refer to here can be fully substantiated by documents and photographs.
Settlement was arranged on the day after Easter to cause the most inconvenience, Bank Cheques posted by Registered Mail and not cleared on the day resulted in immediate fines, all correspondence to the company directors was ignored.
Promises which didn’t incur any costs, were not honoured along with others.
Purchased apartment from Steller off the plan. From the beginning of our negotiations until completion of the project, ahead of time, the journey has been most pleasant.. Promises were kept. Quality of finish was excellent. The Steller company went beyond their obligations. Minor defects were corrected . Two friends have had the same involvement with Steller. Another two have recently bought off the plan . The Steller company cares.
Communication was very poor from the start, our Steller rep left it right to the last minute re us choosing fixtures/finishes despite us chasing him to organise this.
No one contacted us re power points which meant we could not choose where we wanted or how many.
We were promised a walk around already finished developments but this never happened.
Upon settlement everything was rushed to meet the deadline and the quality and standard of all our internal fixtures and fitting was not acceptable.
Wardrobes were not fitted correctly, units ha...
These builders use substandard building products and terrible workmen.
We have rising damp in some apartments, shelves with their edges falling off, showers that don't drain, cracks in the cement, a garage exhaust fan that was never connected, paint peeling off the stairwell etc etc etc etc etc. The list goes on and on and they refuse to respond to our queries and refuse to fix anything.
Aside from that they are rude and dismissive.
Don't ever use them!
Broken promises...their response-it wasn't on the variations! They asked for my lighting plan-I gave
I just don't understand why they bother to ask me to provide a lighting plan if they're going to go along with it until it's too late to fix! The salesman said window coverings were included, but because I didn't make sure they were written into the contract or variations they are now not included
Next day- they have called & decided to include blinds. The lighting issue is currently being reviewed.
We bought a unit in a Steller development in Glen Huntly, VIC. We bought off the plan and agreed some variations. The whole process was smooth - the Steller people were great in their advice, assistance and efficiency.
We have just moved into our unit - finished about 4 weeks prior to the initial estimated date. There were some small faults evident at pre-completion inspection and 7 days later when completion was due, all these faults had been resolved. No quibbles or issues - in fact one of the built-in appliance units was changed.
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