Reviewer Photos & Videos
Different from pictures
I bought this dress for over $100 NZD and expected this to be nude coloured underdress with champagne sparkles. What I got was a cheap feeling yellow/beige dress which completely stuck together and left scratches only once after trying it on. Customer service was absolutely appalling and once I had to pay to return the item myself I only received store credit. Even though I was a first time buyer, had no idea the quality/colour was as it was, returned in same condition as arrival with tags still on and was told that upon returning the item woul...d be checked over for a refund not store credit. Absolutely shocking and does no justify the high price point at all both in terms of quality of items and service from the store. Do not recommend to anyone.
I love your website, I never have had any issues. Sizes are pretty good and the quality is as described. Shipping is very fast and always on time. Thank you for the amazing service.
I've purchased a couple of times off here, the quality was good. The shipping was quick to NZ (DHL) and wasn't too expensive. Also the dispatch times were very quick. Customer service was helpful when required
Terrible quality. Looks nothing like the photo and very cheap material with stitching already falling off before I even tried on. Not worth the money
I’m so impressed
I got an add for a dress and ended up ordering two dresses and honestly not thinking too hard about it. I got my dresses today and all I can say is they are beautiful I’ve literally never loved a dress so much. They fit well and feel good quality. Shipped quite quickly too. I’ll definitely be ordering from here again and can’t wait for an excuse to wear the dresses.
Won't be doing the dress deals again it's like the cheapest dresses of boo hoo . Was not worth 40 dollars
Terrible quality and product very dissapointed. Would buy this stuff from op shops for 20 . Terrible service . Won't be back
my thoughts on dress.
the dress came perfectly in time, although the colour was a bit darker than the image obviously. But overall it came fast and it’s so gorgeous… just one problem though the zip doesn’t go up when worn and it needs a 3 person job lol. i hope it doesn’t break but i really like the dress and i hope the material doesn’t break easily.. but true to size in my opinion :) i got a size 6. lol ignore my sisters feet on the toilet she’s watching me try this on
Always a great experience on this beautiful site! The clothes are gorgeous and beautifully designed. Love treating myself to your clothes!
I love Stelly, best store there is.
Great store. I love Stelly. It’s so easy to navigate and so much to choose from. Quick shipping and great service
Absolutely pleased with my purchases. Beautiful designs and materials. I purchased 4 dresses and a couple of jumpsuits. Love the fit and the make of everything.. Thankyou Stelly.
I was so exciting to receive my dress and what I received what absolutely poor quality. I am so disappointed.
I'm absolutely disappointed in the quality of the dress. Fit is to small. Thin sheer material which will break easily.
Great products and service - sizing troubles
The products are all excellent quality and the shipping is really fast. The returns process is also very simple and fast. The sizing though runs very small. I am usually a size 8 and had to order a size 12 in multiple products. It would be nice to have this stated on the product descriptions or size charts
Dresses needs a medium neck line
Dress starts from $80 onwards. Most of the dresses looks pleasing, colourful but the neckline makes me say No to buy it. Why a dress neck lines are made to show boobs. Sorry for my words here. The nicest of the material or designs are refused by me because of the low low neckline. The models use tapes or they have done B*** jobs so that the low neckline seems perfect on them. In reality it is not possible for every girl to do implants or use tape. Request to make dresses at least medium neckline and to have the feeling of wearing the nicest of dresses. Thanks
I ordered the Elana dress navy blue and it fit perfectly loved the material! Fast shipping definitely recommend this website!
One credit note for one purchase only
They call the credit note for a voucher if you have two vouchers you can not apply both for one purchase which means you have to pay two shipping fees for two purchases. Return postage is out of your own pocket. There is a total of four times shipping/postage fees out of your pocket. Also over $100 purchase is free shipping where a lot of other online store is over $50 such as Gingham& Heels, return postage is free such as Amaroso & Twosisters
The reviewer stated that an incentive was offered for this review
Questions & Answers
I purchased the 5 surprise dresses for $85. Can honestly say it was the biggest disappointment. Am I able to return them?
HI Gloria, thank you for your message. Unfortunately, we do not accept returns on secret deal packs as they are final sales. We have listed this condition in our production description. We sincerely apologise for the inconvenience. Thank you
I purchased an item through afterpay last night and they took the money but I didn't get a confirmation email from Stelly and on my online account it says I have no orders. Will this update? I've emailed and messaged via Facebook and haven't heard anything back.
Hi Sophie, your order was shipped out to you yesterday via express post. Australia Post has sent you the tracking number. Please email our customer service via firstname.lastname@example.org if you have not received the tracking number. Thank you.
The two dresses I ordered were absolutely beautiful however they did not fit me and are not right for the event I need them for. I tried to return them online but am still waiting for confirmation that I can return them. How long will it take?
Get an answer from our members and Stelly representatives
|Category||Physical Shops and Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Custom / Tailored, Formal / Cocktail, General / Everyday and Swimwear|
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