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Stelly
3.8 from 425 reviews

Reviews

3.8

425 reviews
5
(250)
4
(41)
3
(15)
2
(24)
1
(95)
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Reviewer Photos & Videos

  • More

Dress fits perfectly!

published

Website was easy to navigate, and had plenty of product variety.
My dress arrived in very good time (less than a week!) and I was even pleasantly surprised by the quality of the dress. Thanks Stelly!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers
Kali

Kali

  • 2 reviews

Sh** company

published

Tried to return something as the sizing was wrong on their part and they refused. Went through PayPal and they accepted it so got refund that way. Stella refused to accept it was their fault and would not refund. Don’t risk buying stuff from here, not worth the trouble.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Store LocationOnline
See all answers

Perfect!

published

I ordered 2 x dresses. They arrived very quickly and both are amazing quality, exactly as pictured and just beautiful. Sizes run true also and very flattering.
Thankyou, very happy with my purchase!!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationStelly Online
See all answers

The reviewer stated that an incentive was offered for this review

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Taya

TayaCentral Queensland, QLD

Bad customer service, no refund or store credit given

published

Ordered a dress and a pair of jeans and I didn’t like how they fitted and have tried to get store credit and they haven’t accepted it or emailed back ever. Won’t ever buy from them again

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Store LocationStelly
See all answers
Fran Turton

Fran TurtonSydney, NSW

Stelly

published

Great products. Amazing service. Easy to find what you want. Great value for money. Fast delivery. Would highly recommend to everyone. My daughter just loves Stelly and I love that the clothes are well made.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOn line
See all answers
Kate

KateSydney, NSW

  • 2 reviews

GOOD QUALITY AND GORGEOUS DRESSES

published

I ordered the Pepperhart and Cleo dress which both fit perfectly. There is a great selection on their site. I am really happy with how fast my delivery came; I didn't have any issues at all.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline Shop
See all answers

Disappointed

published

Really disappointed with the credit note system. You spend the money. It doesn’t fit. Return the item at your own expense and receive a credit to use. The credit cannot be used when they have a sale - eg the 20% Click Frenzy...WHY?! You are still spending the money originally outlayed and then you don’t qualify for the free shipping over $50 spend... WHY?! You are still spending the money originally outlayed. You aren’t cheating them of anything. Won’t be buying again because of risk of having to return again and deal with the worst credit note policy and rules of any clothing store I’ve bought from in the past.

Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Nelson N.

Nelson N.Northern Region, NSW

  • 9 reviews
  • Verified customer

Awesome

published

Ordered my anniversary dress with Stelly.
Dress arrived the next day, love the dress, very fast shipping only problem is the dress didn’t fit me had to return and change it to the next size. Costumer service is excellent got the dress now. Fit me perfectly and it’s stunning. Thank you Stelly.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers

Good quality and quick delivery

published

Good quality clothes, friendly staff and quick delivery. Have ordered through them multiple times and have always been a very happy customer and keep coming back! Highly recommend buying off Stelly

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
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Bola Sek

Bola SekSouth East Queensland, QLD

  • 6 reviews

I like shopping with Stelly

published

I shop with Stelly occasionally, mainly I purchase jeans, and so far have had no problem with my ordering. The service is fast and reliable, I can’t believe I placed an order at 10.05am this morning and got a confirmation dispatch at 10:45am.
The quality of goods is acceptable, no complaints. I’m happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline store
See all answers
Olivia T

Olivia TGreater Melbourne (Metropolitan), VIC

Terrible customer service

published

I order online frequently and never have I had an experience so poorly then with Stelly. Have ordered 3 times with them now and have had issues each time with them. This time around, I explained my frustrations and asked for a refund as I do not want to associate with the brand anymore and had my refund declined with no response to my email as of yet. Terrible service.

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers

Terrible products and service

published

Poor quality of clothing and even worse service! Contacted them about receiving a refund as the item I bought was terrible quality for premium price, stelly refused and has not responded to the claim I have put in with NSW fair trading. Obviously they have been through this plenty of times before!

Customer Service
Product Quality
Return Claim MadeYes
Sizing Very small
See all answers
Jasmine

JasminePerth, WA

Fast delivery, good quality

published

Very happy with efficient process and fast delivery - ordered on Wednesday and received on Friday.
Great quality of material for dress. Was a bit nervous from reading reviews but would recommend and purchase from Stelly again.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Karlia B.

Karlia B.Greater Melbourne (Outer), VIC

Fast and Quality

published

Website was easy to use and offers a number of reliable payment options, including afterpay!
I bought a dress off their website, great quality, ended up ordering another in a different colour I loved it so much.
Fast shipping and they keep you up to date with order confirmations and shipping.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationStelly.com.au
See all answers
Moriah N.

Moriah N.South East Queensland, QLD

Incredibly poor quality.

published

I was so disappointed when my item arrived.
I purchase a $75 dress in which it looks as though it's about to fall apart, the stitching is unraveling and the thread in the rest of the dress has holes through it. The material is see through and not as shown on the model. Will be returning the dress.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers
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A.P

A.P

  • 2 reviews

Love!

published

Was really scared to receive my order after reading bad reviews, excellent customer service & super fast shipping. My dress looked exactly like the photo online couldn’t be happier! Highly recommend

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationStelly online
See all answers
Gee

GeeSouth East Queensland, QLD

Great service

published

All the information is given to me via text or email. Clear and precise with all deliveries , very happy with the service brought by the delivery person.
Great customer services as well.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationStelly
See all answers
Bibbi

Bibbicolac

  • 10 reviews
  • 1 like

Extremely happy

published

Never purchased from Stelly before but placed my order & I was thrilled to receive shipping details the following day. My order was as expected & I'll definately be shopping with them again.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers

Bad service

published

Ordered a dress on the 11th December and estimated delivery time is 3 January 2020. You guys need to state how long your postage is if your not paying $20 aud for express I paid $10 aud standard but didnt think it would take over 20 days to arrive. Should atleast be free postage if its going to take that long.

Customer Service
Return Claim MadeNo

forced to purchase something else which wont fit because of a rubbish policy. Not an ethical company in my opinion

published

sizing too small never to buy there again sizing too small never to buy there again sizing too small never to buy there again sizing too small never to buy there again

Customer Service
Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers
Page 1 of 22

Questions & Answers

Joyce J.

Joyce J.asked

how long does the shipping take?

2 answers
Laytay
Laytay

I placed my order on the 12th of july and received my item on the 15th.

Stelly
Customer service teamStelly

Hi Joyce,

Please see here: https://stelly.com.au/content/18-shipping

For any further questions, please contact sweetservice@stelly.com.au

Vene

Veneasked

Hi Stelly team,

I am getting married this summer (in Europe) and I really like the Lady in Lace White Dress.
Could you please advise me if this would be a good purchase - since I would wear it as a bridal gown (it's important ofcourse that I don't get something totally different than what is shown). Is this dress good enough to be a bridal dress (at a seaside wedding)?
My measurements are: Bust - 88cm, Weist - 72cm and Hips - 93cm. I am 163cm tall and weigh 56kg. Would a size 8 fit me? Or better 10?

Thank you in advance for your help and time...and your honesty!

Kind regards,

Vene

2 answers
Stelly
Customer service teamStelly

Hi Vesna,

Thank you so much for contacting our team and congratulations on the wedding!

As the Lady in Lace dress in white is a pre-order, I don't currently have a sample of it in the office. My production team assisted on the shoot and have seen and worked with the dress and believe the scallop eyelash hem is extremely stricking and the is a slight lace trail as well which would be beautiful as a wedding dress. We believe this is of high quality and would be a beautiful dress for you European relaxed seaside wedding :)

We have found with this style in black that the sizing varies from dress to dress slightly. Once we receive the dress into our warehouse we would be more than happy to use your measurements provided to measure your particular dress.

We hope this information helps!

Thank you

Vene
Vene

Thank you :)))

Lily M.

Lily M.asked

hello I have ordered a few items of the Stelly website and on the tracking website and it says that "delivery was attempted" but the package is no where to be found. I went to the post office and they don't have it either, nor does the mail man. I have emailed sweetservice@stelly.com but no one has responded. I would really like to know, where my package is? this is ridiculous

3 answers
Stelly
Customer service teamStelly

Hi Lily,
We hope you are well.
Please note that you contacted us on a Sunday and our office was not back open until this morning. We have replied to you this morning to your email address.

Thank you

Lily M.
Lily M.

I would be doing better if I had my clothes that I ordered. I have been to the post office, I have asked the mail man but my clothes are no where to be found

Stelly
Customer service teamStelly

Hi Lily,

We hope that you are well.

Wer are following up with you to see whether this was resolved with you and if there is anything we can do for you.

Thank you

Stelly Team x

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