Reviewer Photos & Videos
Dress fits perfectly!
Website was easy to navigate, and had plenty of product variety.
My dress arrived in very good time (less than a week!) and I was even pleasantly surprised by the quality of the dress. Thanks Stelly!
Tried to return something as the sizing was wrong on their part and they refused. Went through PayPal and they accepted it so got refund that way. Stella refused to accept it was their fault and would not refund. Don’t risk buying stuff from here, not worth the trouble.
I ordered 2 x dresses. They arrived very quickly and both are amazing quality, exactly as pictured and just beautiful. Sizes run true also and very flattering.
Thankyou, very happy with my purchase!!
The reviewer stated that an incentive was offered for this review
Bad customer service, no refund or store credit given
Ordered a dress and a pair of jeans and I didn’t like how they fitted and have tried to get store credit and they haven’t accepted it or emailed back ever. Won’t ever buy from them again
Great products. Amazing service. Easy to find what you want. Great value for money. Fast delivery. Would highly recommend to everyone. My daughter just loves Stelly and I love that the clothes are well made.
GOOD QUALITY AND GORGEOUS DRESSES
I ordered the Pepperhart and Cleo dress which both fit perfectly. There is a great selection on their site. I am really happy with how fast my delivery came; I didn't have any issues at all.
Really disappointed with the credit note system. You spend the money. It doesn’t fit. Return the item at your own expense and receive a credit to use. The credit cannot be used when they have a sale - eg the 20% Click Frenzy...WHY?! You are still spending the money originally outlayed and then you don’t qualify for the free shipping over $50 spend... WHY?! You are still spending the money originally outlayed. You aren’t cheating them of anything. Won’t be buying again because of risk of having to return again and deal with the worst credit note policy and rules of any clothing store I’ve bought from in the past.
- Verified customer
Ordered my anniversary dress with Stelly.
Dress arrived the next day, love the dress, very fast shipping only problem is the dress didn’t fit me had to return and change it to the next size. Costumer service is excellent got the dress now. Fit me perfectly and it’s stunning. Thank you Stelly.
Good quality and quick delivery
Good quality clothes, friendly staff and quick delivery. Have ordered through them multiple times and have always been a very happy customer and keep coming back! Highly recommend buying off Stelly
I like shopping with Stelly
I shop with Stelly occasionally, mainly I purchase jeans, and so far have had no problem with my ordering. The service is fast and reliable, I can’t believe I placed an order at 10.05am this morning and got a confirmation dispatch at 10:45am.
The quality of goods is acceptable, no complaints. I’m happy with my purchase.
Terrible customer service
I order online frequently and never have I had an experience so poorly then with Stelly. Have ordered 3 times with them now and have had issues each time with them. This time around, I explained my frustrations and asked for a refund as I do not want to associate with the brand anymore and had my refund declined with no response to my email as of yet. Terrible service.
Terrible products and service
Poor quality of clothing and even worse service! Contacted them about receiving a refund as the item I bought was terrible quality for premium price, stelly refused and has not responded to the claim I have put in with NSW fair trading. Obviously they have been through this plenty of times before!
Fast delivery, good quality
Very happy with efficient process and fast delivery - ordered on Wednesday and received on Friday.
Great quality of material for dress. Was a bit nervous from reading reviews but would recommend and purchase from Stelly again.
Fast and Quality
Website was easy to use and offers a number of reliable payment options, including afterpay!
I bought a dress off their website, great quality, ended up ordering another in a different colour I loved it so much.
Fast shipping and they keep you up to date with order confirmations and shipping.
Incredibly poor quality.
I was so disappointed when my item arrived.
I purchase a $75 dress in which it looks as though it's about to fall apart, the stitching is unraveling and the thread in the rest of the dress has holes through it. The material is see through and not as shown on the model. Will be returning the dress.
Was really scared to receive my order after reading bad reviews, excellent customer service & super fast shipping. My dress looked exactly like the photo online couldn’t be happier! Highly recommend
All the information is given to me via text or email. Clear and precise with all deliveries , very happy with the service brought by the delivery person.
Great customer services as well.
Never purchased from Stelly before but placed my order & I was thrilled to receive shipping details the following day. My order was as expected & I'll definately be shopping with them again.
Ordered a dress on the 11th December and estimated delivery time is 3 January 2020. You guys need to state how long your postage is if your not paying $20 aud for express I paid $10 aud standard but didnt think it would take over 20 days to arrive. Should atleast be free postage if its going to take that long.
forced to purchase something else which wont fit because of a rubbish policy. Not an ethical company in my opinion
sizing too small never to buy there again sizing too small never to buy there again sizing too small never to buy there again sizing too small never to buy there again
Questions & Answers
Hi Stelly team,
I am getting married this summer (in Europe) and I really like the Lady in Lace White Dress.
Could you please advise me if this would be a good purchase - since I would wear it as a bridal gown (it's important ofcourse that I don't get something totally different than what is shown). Is this dress good enough to be a bridal dress (at a seaside wedding)?
My measurements are: Bust - 88cm, Weist - 72cm and Hips - 93cm. I am 163cm tall and weigh 56kg. Would a size 8 fit me? Or better 10?
Thank you in advance for your help and time...and your honesty!
Customer service teamStelly
Thank you so much for contacting our team and congratulations on the wedding!
As the Lady in Lace dress in white is a pre-order, I don't currently have a sample of it in the office. My production team assisted on the shoot and have seen and worked with the dress and believe the scallop eyelash hem is extremely stricking and the is a slight lace trail as well which would be beautiful as a wedding dress. We believe this is of high quality and would be a beautiful dress for you European relaxed seaside wedding :)
We have found with this style in black that the sizing varies from dress to dress slightly. Once we receive the dress into our warehouse we would be more than happy to use your measurements provided to measure your particular dress.
We hope this information helps!
hello I have ordered a few items of the Stelly website and on the tracking website and it says that "delivery was attempted" but the package is no where to be found. I went to the post office and they don't have it either, nor does the mail man. I have emailed email@example.com but no one has responded. I would really like to know, where my package is? this is ridiculous
Customer service teamStelly
We hope you are well.
Please note that you contacted us on a Sunday and our office was not back open until this morning. We have replied to you this morning to your email address.
I would be doing better if I had my clothes that I ordered. I have been to the post office, I have asked the mail man but my clothes are no where to be found
Customer service teamStelly
We hope that you are well.
Wer are following up with you to see whether this was resolved with you and if there is anything we can do for you.
Stelly Team x
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