Reviewer Photos & Videos
Great dress. Disapointed i had to pay extra money
Ordered the Tabatha dress. Absolutely beautiful. However was too big, i followed the return details and happily paid the postage back. Once Stelly recieved my dress back i was credited the money so i could purchase it in my size. I was a little disapointed that because i got a credit, its considered a "voucher" and i was not able to use the $15 off october19 code anymore so i had to pay full price. On top of that because it was a credit, i had to pay for shipping as well. So i ended up paying an extra $35 on top of what i should have for the dr...ess. Disappointing. Customer service was good though, i recieved my new dress today just in time for my friends wedding tomorrow. Quality of the dress is also good. I would purchase again, and hope i got my right size ha ha
- Verified customer
As is in picture just CHEAP material
Good service, fast shipping to NZ with tracking number. Beautiful dress, it is as it is in the photos just cheaply made dress. I still really love the dress tho :)
The reviewer stated that an incentive was offered for this review
What a scam
Some of the dresses are cute af in the photos and they come with fast shipping.
BUT customer service are the worse. Don't bother try to get a refund or trying to swap for a different size. Because in their policy, they only swap clothes that was in poor conditions and that's it. They will give you a store credit to use instead which is only valid for a year (although it's your money). But you still to pay for shipping or spend an extra 50 dollars to have free shipping. Which 9 dollars for shipping isn't bad. But hell no I want to give them extra money. When they are such rip off.
This is perfect. Cant live without it!
I love the online store and am very grateful for what I have purchased! The only thing is that a lot of the time the things I would really like are not in my size I.e. sold out. Would be great to get restocks quicker!!
I am very disappointed with the dress that I order from stelly, on the website the dress looked stunning but when I ordered it in a size 12 it was HUGE and I had to send it back to stelly, get a credit note and re-order the dress in a size 10, the dress came and I tried it on and it was extremely poor quality, fraying and plastic like material, the cut was not flattering at all and overall it was a really dreadful experience with stelly. Reading the other reviews, I wish that I read them before ordering the dress and didnt waste $120 on a poorly made dress.
Easy and simple
The website is easy to navigate and the range was what I was looking for. I haven’t received my dress yet as it’s only been a day but there wasn’t a tracking number so I’m not too sure what’s up with that.
- Verified customer
PLEASE READ before purchasing from this business
About a fortnight ago, I purchased off Stelly and have regretted it ever since. I am an avid online shopper and I have to say, this is by far the worst customer service I have experienced. Their terms and conditions go against the ACCC and fair trading NSW and I invite all that have had a negative experience with their returns policy, or haven’t but disagree with them, to report the business – it is your right as a consumer to a refund regardless of faults or not.
Secondly, the quality of the dress I received is disgusting; I would not even dr...
Amazing customer service!
I ordered 3 items, 1 was the wrong size. I made contact to organise an exchange, which was not possible as it was a sale item. But Casey was amazing!! I was able to return and get the next size in time for my event on the weekend!! Amazing quick delivery!! Very happy!! <3 They went the extra mile to get me my dress!
Becarful what you buy from stelly. Stelly are exactly like mcl or mk fashion because they must've brought clothes from china or wherever and then just sell it here in australia.
Read everyrhing in their return policy because its bogus. Its basically a scam. They weren't give you a refund or enable you to exchange clothing because its the wrong size. Only if the clothes were faulty and you didn't use the discount or got it as a sales item. But "Because they look at the clothes carfully before shipping" they would say the loose threads or tears and stains are not their fault and decline your request.
I bought a dress from Stelly which was not true to size! When I enquired about exchanging for the next size up, I was told I had to return the item & they would send me a store credit. When I notified them that I had sent the item back & asked could they now send me the next size up as I need the item for an event coming up, I was told they would not do that, I would have to wait for the store credit & purchase the dress again. Yet I am still waiting for the store credit. Their policy is absolute rubbish & their customer service is not much better. Will NEVER shop here again
Fantastic! Great quality and fast delivery!
Order was delivered on Wednesday when I ordered it late at night on the Monday. Super quick to ship and get here! Got it with plenty of time to wear to the event even though I bought it last minute! THANK YOU! The quality is great. Looks just like the picture and is well made. Very happy with the product! Nothing bad to say at all!
A tad disappointed
I bought a navy lace dress it’s lucky that I needed to get it taken up, because the slip was longer than the actual lace. My partner bought me the dress in my name but used his hard and they required a credit check after taking the money out ? Which delayed delivery by a week.
In addition I have since spoken to the team members who have offered a reimbursement of the cost to get it altered. And to be honest I don’t think many other company’s would offer this.
- Verified customer
Not great customer service
I ordered two dresses, one was beautiful and the other was lovely but way too big (even though I ordered both in the same size). Stelly would neither exchange nor refund the dress because it was on sale. I would understand if I paid $20, but I still paid $69.95 and to not even exchange the dress to allow me to get one in the proper size I felt was pretty poor, especially for an Australian company where I was willing to cover shipping. I really liked the one dress, but I wouldn't buy from them again on principle.
STELLY YOU ARE ALWAYS OUT TO PLEASE
I HIGHLY recommend Stelly ladies. Half of my wardrobe is Stelly . I read below that someone said it was a hassle to send back but I can assure you there is no hassle at all. I return items often as it's hard to tell what something will look like on you based on a picture. I have NEVER had any issues with Stelly customer service. The team at Stelly are always out to please. ;-)
Beautiful dress that arrived in time
I bought the Fine Dining dress in beige at 3:15 on Wednesday, for an event on Saturday. The package was delivered by Friday morning (May have come Thursday, didn’t check the post box). The dress itself is beautiful; the material is a nice quality, it’s soft and super comfortable without being so thin that you see every lump and bump of your body. Wasn’t sure about buying from this website but now that I’ve received my dress I will be shopping here from now on. 10/10
Pretty dress, delivered 2 days later
Ordered the Aubrey Dress - white floral on Tuesday and it arrive today on thursday! Looks like the picture and I'm happy with my purchase. I believe it's true to size aswell :)
- Verified customer
Hit or Miss
I saw the most beautiful white dress on Stelly instagram and decided to buy it after a lot of consideration. Not even a cheap dress - 73 AUD after student discount. The dress arrived 3 days later to much of my anticipation. The material feels cheap but it is still a beautiful dress. Would have rated 3 stars. But then I cut the tag and realized 2 big pinkish marks in the front and the back of the dress. My WHITE dress. Really, Stelly?
And to be fair, I read the reviews on here and realized how much of a hassle it would be to return, plus you yo...urself have to pay the return shipping fee. How is this even fair when it is not even the customer's fault? Tried every way possible and the pink marks are still there. This is unbelievable. They think this is online shopping and the customer has almost no control of whatsoever they send in the package, so they do whatever they want with it. Stay away!
Dress exactly as picture
Easy to find what I was looking for.
Lots of amazing pieces
Love ny dress. Super fast shipping and delivery. Great quality. No complaints. Will definitely be coming back. Great customer service.
Questions & Answers
how long does the shipping take?
Hi Stelly team,
I am getting married this summer (in Europe) and I really like the Lady in Lace White Dress.
Could you please advise me if this would be a good purchase - since I would wear it as a bridal gown (it's important ofcourse that I don't get something totally different than what is shown). Is this dress good enough to be a bridal dress (at a seaside wedding)?
My measurements are: Bust - 88cm, Weist - 72cm and Hips - 93cm. I am 163cm tall and weigh 56kg. Would a size 8 fit me? Or better 10?
Thank you in advance for your help and time...and your honesty!
Customer service teamStelly
Thank you so much for contacting our team and congratulations on the wedding!
As the Lady in Lace dress in white is a pre-order, I don't currently have a sample of it in the office. My production team assisted on the shoot and have seen and worked with the dress and believe the scallop eyelash hem is extremely stricking and the is a slight lace trail as well which would be beautiful as a wedding dress. We believe this is of high quality and would be a beautiful dress for you European relaxed seaside wedding :)
We have found with this style in black that the sizing varies from dress to dress slightly. Once we receive the dress into our warehouse we would be more than happy to use your measurements provided to measure your particular dress.
We hope this information helps!
hello I have ordered a few items of the Stelly website and on the tracking website and it says that "delivery was attempted" but the package is no where to be found. I went to the post office and they don't have it either, nor does the mail man. I have emailed email@example.com but no one has responded. I would really like to know, where my package is? this is ridiculous
Customer service teamStelly
We hope you are well.
Please note that you contacted us on a Sunday and our office was not back open until this morning. We have replied to you this morning to your email address.
I would be doing better if I had my clothes that I ordered. I have been to the post office, I have asked the mail man but my clothes are no where to be found
Customer service teamStelly
We hope that you are well.
Wer are following up with you to see whether this was resolved with you and if there is anything we can do for you.
Stelly Team x
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