Assistance was extremely outstanding
Product felt good, wrong size, can’t wait for my new ones to arrive
Once the right size comes I am sure they will be awesome

Very helpful and look great, but 86 year old hubby wanted a fly, so I bought him 2XL which weren't too bad around his waist but "floppy" around the bits that count......and his legs too loose. If you could bring out a fly one with smaller in the legs. Service is par excellence. thanks you

I have just bought another 4 pair of step ones for hubby. The first pair was too big but with the first pair gaurantee it was easy to get the correct size. He loves the fit and the feel of them, says they are very, very comfortable. After sales service was outstanding; our order came very quickly. Very happy with step ones!

Great quality though far too small
Was going to buy 2xl though on add thesw guys are 150kg im 100kg lean fit and hard
So i went with xl
Big mistake too small

WOW!!Outstanding product.
Was sceptical at first but had to try them for myself.
Exceeded my expectations.
Outstanding customer service.
Will definitely be purchasing more.

Great but sad they are made in China this is the price all year round they are not on sale false advertising

What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant

I bought the trunks for my son and he says they are SO comfortable, it's incredible! They were a little on the big side and so I contacted support - who promptly sent me a link to reorder a pair one size smaller, absolutely free of charge! And it was boxing day! Awesome, fast customer service - very happy customers :)

Ordered my normal size and these are small? Tried them walking and normal wearing but they rode up and were so uncomfortable.

These undies are great, they are very comfy and give you a sexy feeling. They are so easy to order, with a range of styles and colours.
Well done Brad.

I am a true 32" waist so I bought a 4 pack of mediums as per size guide, sadly they not true to size and were very very tight, to the point were they are just not comfortable to wear. Disappointed

At first I had the wrong size but I knew just from trying them on they were something. I ordered another 4 pairs before sending the old ones back. Great product great customer service

Not what I expected. I used their size guide but it was not right for me plus the leg length does ride up

I'm seven years old and I'm your youngest customer. I like your website and my mum brought these for me. They are so comfortable and are the best underwear I've ever worn.
Charlie Holley

Cannot fault the service or how soft and comfortable the fabric is but I still found the trunks quite long and thought at first I had been sent the wrong ones. Its just personal choice at the end of the day

Feel great - I'm a 34" waist so bought first 4 pairs in size L and were a little big. Then I went for another 2 pairs in M to try the smaller size, they were too small! First Pair Guarantee - Step One swapped out my M for a L and gave me another FREE size L, legends. And the process was super easy and incredibly fast, responded to emails almost instantly, great service Step One keep it up! Recommended to family back in England and the lads at work.

Great pants but very expensive, don’t know if I will be buying any more think they should be sold at about half the price.

Very comfy. Almost like not wearing anything at all. Very happy so far. Will definitely be buying more. I started with one pair now have 5. I will slowly be buying more.

After reading numerous positive reviews of this product, I recently purchased a pair of Step-One trunks in 'Juicy Plums' colour. (Order #515301) I was initially impressed by Step-One's site and their claims about the bamboo material the they were made from.

Unfortunately, as I only purchased one pair as a trial, and of course they're now in a worn condition, I can no longer return them and/or get a refund. This is of concern to me, particularly as at $29 these trunks are very expensive compared with the cotton Jockey trunks I usually buy for...

Purchased the briefs that were a bit long and a size too big for me - but very comfy. Contacted customer services and the response was efficient and excellent. Within a few minutes of emailing I have an exchange sorted for the shorter ones and a smaller size. Top notch.