- Sign in
- Write a review
Douglas Gill South East Queensland, QLD
- Bamboo Trunk (Shorter)
- Verified customer
StepOne Support Team Sid and Mel AWESOME!
Assistance was extremely outstanding
Product felt good, wrong size, can’t wait for my new ones to arrive
Once the right size comes I am sure they will be awesome
RustySouth-Eastern Region, NSW
Great, but we haven't got sizing right and my husband needs a fly.
Very helpful and look great, but 86 year old hubby wanted a fly, so I bought him 2XL which weren't too bad around his waist but "floppy" around the bits that count......and his legs too loose. If you could bring out a fly one with smaller in the legs. Service is par excellence. thanks you
JoffaGreater Melbourne (Outer), VIC
- 3 reviews
- 3 likes
Fantastic Undies!
I have just bought another 4 pair of step ones for hubby. The first pair was too big but with the first pair gaurantee it was easy to get the correct size. He loves the fit and the feel of them, says they are very, very comfortable. After sales service was outstanding; our order came very quickly. Very happy with step ones!
Find out how Step One Bamboo Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
Elite MovesSydney, NSW
XL though im a 36 inch waist and these are too tight
Great quality though far too small
Was going to buy 2xl though on add thesw guys are 150kg im 100kg lean fit and hard
So i went with xl
Big mistake too small
1 comment
DippaGippsland, VIC
Exceeded my expectations
WOW!!Outstanding product.
Was sceptical at first but had to try them for myself.
Exceeded my expectations.
Outstanding customer service.
Will definitely be purchasing more.
Kerry J.Victoria
They are great BUT this is false advertising they are not on sale
Great but sad they are made in China this is the price all year round they are not on sale false advertising
Amazing customer service
What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant
TrishPerth, WA
Ultra comfortable underwear and awesome customer service!
I bought the trunks for my son and he says they are SO comfortable, it's incredible! They were a little on the big side and so I contacted support - who promptly sent me a link to reorder a pair one size smaller, absolutely free of charge! And it was boxing day! Awesome, fast customer service - very happy customers :)
Small!
Ordered my normal size and these are small? Tried them walking and normal wearing but they rode up and were so uncomfortable.
1 comment
Taliah B.Step One
Hey Daz,
Sorry to hear that they weren’t a perfect fit. This is why we offer a First Pair Guarantee so if your first size isn’t right we can send you an alternative size to try for free or you can req...
Find out how Step One Bamboo Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
Chris McTernanSouth-Eastern Region, NSW
Absolutely great Undies
These undies are great, they are very comfy and give you a sexy feeling. They are so easy to order, with a range of styles and colours.
Well done Brad.
Not True to Size
I am a true 32" waist so I bought a 4 pack of mediums as per size guide, sadly they not true to size and were very very tight, to the point were they are just not comfortable to wear. Disappointed
1 comment
Taliah B.Step One
Hey mate,
Sorry to hear they weren’t a perfect fit. Not to worry this is why we offer the First Pair Guarantee policy. Please follow this link and we will help you find the right size for you!
https://stepone.life/pages/claim-fpg...
Ryan Flavel Murray Mallee, SA
So good, wouldn’t buy anything else
At first I had the wrong size but I knew just from trying them on they were something. I ordered another 4 pairs before sending the old ones back. Great product great customer service
Not a true fit
Not what I expected. I used their size guide but it was not right for me plus the leg length does ride up
2 comments
Taliah B.Step One
Hey Adrian,
Sorry to hear that. We offer a First Pair Guarantee so you're able to try another size and possibly the boxer brief style if you like, for free!
Please follow this link so we can help find you the perfect pair!...
How do I find my order no?
these are perfect I can't live without it
I'm seven years old and I'm your youngest customer. I like your website and my mum brought these for me. They are so comfortable and are the best underwear I've ever worn.
Charlie Holley
Trunks are still quite long
Cannot fault the service or how soft and comfortable the fabric is but I still found the trunks quite long and thought at first I had been sent the wrong ones. Its just personal choice at the end of the day
Find out how Step One Bamboo Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
Charlie BPerth, WA
- 2 reviews
- Bamboo Trunk (Shorter)
- Verified customer
AAA* Service
Feel great - I'm a 34" waist so bought first 4 pairs in size L and were a little big. Then I went for another 2 pairs in M to try the smaller size, they were too small! First Pair Guarantee - Step One swapped out my M for a L and gave me another FREE size L, legends. And the process was super easy and incredibly fast, responded to emails almost instantly, great service Step One keep it up! Recommended to family back in England and the lads at work.
Great pants
Great pants but very expensive, don’t know if I will be buying any more think they should be sold at about half the price.
Gus34Geelong
Great fit
Very comfy. Almost like not wearing anything at all. Very happy so far. Will definitely be buying more. I started with one pair now have 5. I will slowly be buying more.
MorwellMichael2Victoria
- 3 reviews
- 1 like
- Bamboo Trunk (Shorter)
- Verified customer
Cannot Recommend - Expensive & Uncomfortable
After reading numerous positive reviews of this product, I recently purchased a pair of Step-One trunks in 'Juicy Plums' colour. (Order #515301) I was initially impressed by Step-One's site and their claims about the bamboo material the they were made from.
Unfortunately, as I only purchased one pair as a trial, and of course they're now in a worn condition, I can no longer return them and/or get a refund. This is of concern to me, particularly as at $29 these trunks are very expensive compared with the cotton Jockey trunks I usually buy for...
Read more half that price. I'm also concerned that no mention is made of the Step-One's bamboo production process; are the toxic chemicals sodium hydroxide and carbon disulphide, which have been linked to serious health problems, used in this product? From a wearer's perspective, I was also disappointed. The waist band tends to roll over at your abdomen (and no, I don't have a beer gut LOL); the fabric has a "slimy" feel, unlike the softness of cotton; it feels as though you're wearing pantyhose (I imagine); the so-called comfort pouch tends to let the family jewels bang around; the fabric itself is very thin; and after repeated sitting/standing movements, the legs gradually sneak up your thighs. I used Step-One's sizing guide, which 'seems' appropriate, and purchased the 2XL size for my 112cm waist. I can only think that their sizing charts are overly generous, as I now believe that the Extra Large would've been a better fit, and possibly negate the leg creep.3 comments
Taliah B.Step One
Hey mate,
Sorry to hear that your Step Ones didn’t work out for you.
Regarding your refund, you only purchased on the 4th of October meaning you still qualify for a refund under our First Pair Guaran...
Thank you for your timely and informative response Taliah. Much appreciated. I'll be happy to follow your link in order to claim a refund, rather than receive a smaller second pair. I'm also glad, d...
Read moreespite my own issues, that your company is doing the right thing from an ecological standpoint by not utilising toxic chemicals. It's also pleasing that so many other blokes are wearing the Step-Ones, and supporting an Aussie company. Thanks again, and kind regards,Taliah B.Step One
No worries at all, glad I could help.
Thanks,
Taliah
Great service
Purchased the briefs that were a bit long and a size too big for me - but very comfy. Contacted customer services and the response was efficient and excellent. Within a few minutes of emailing I have an exchange sorted for the shorter ones and a smaller size. Top notch.
Questions & Answers
Dean Stenhouseasked
How much will 7 pairs cost me?
No answers
Shirley T.asked
Why do you only go up to 2 XL in trunks? I want 3XL
No answers
Mark M.asked
Are these available in black?
No answers
Details
Category | Underwear Shops & Brands |
---|---|
Mens / Womens Clothing | Mens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | None |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Greg T.Step One
Hi Elite Moves,
Thanks for the feedback. If you purchased within 30 days, you're covered under our First Pair Guarantee (FPG). It is designed to remove any concerns about sizing or product when buyin...
Read moreg online. You can fill out this form and our Customer Service Team will assist you https://uk.stepone.life/pages/claim-fpg