Exceeded my expectations
Was sceptical at first but had to try them for myself.
Exceeded my expectations.
Outstanding customer service.
Will definitely be purchasing more.
They are great BUT this is false advertising they are not on sale
Great but sad they are made in China this is the price all year round they are not on sale false advertising
Amazing customer service
What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant
Ultra comfortable underwear and awesome customer service!
I bought the trunks for my son and he says they are SO comfortable, it's incredible! They were a little on the big side and so I contacted support - who promptly sent me a link to reorder a pair one size smaller, absolutely free of charge! And it was boxing day! Awesome, fast customer service - very happy customers :)
Ordered my normal size and these are small? Tried them walking and normal wearing but they rode up and were so uncomfortable.
Absolutely great Undies
These undies are great, they are very comfy and give you a sexy feeling. They are so easy to order, with a range of styles and colours.
Well done Brad.
Not True to Size
I am a true 32" waist so I bought a 4 pack of mediums as per size guide, sadly they not true to size and were very very tight, to the point were they are just not comfortable to wear. Disappointed
So good, wouldn’t buy anything else
At first I had the wrong size but I knew just from trying them on they were something. I ordered another 4 pairs before sending the old ones back. Great product great customer service
Not a true fit
Not what I expected. I used their size guide but it was not right for me plus the leg length does ride up
these are perfect I can't live without it
I'm seven years old and I'm your youngest customer. I like your website and my mum brought these for me. They are so comfortable and are the best underwear I've ever worn.
- Bamboo Trunk (Shorter)
- Verified customer
Feel great - I'm a 34" waist so bought first 4 pairs in size L and were a little big. Then I went for another 2 pairs in M to try the smaller size, they were too small! First Pair Guarantee - Step One swapped out my M for a L and gave me another FREE size L, legends. And the process was super easy and incredibly fast, responded to emails almost instantly, great service Step One keep it up! Recommended to family back in England and the lads at work.
Great pants but very expensive, don’t know if I will be buying any more think they should be sold at about half the price.
Very comfy. Almost like not wearing anything at all. Very happy so far. Will definitely be buying more. I started with one pair now have 5. I will slowly be buying more.
- Bamboo Trunk (Shorter)
- Verified customer
Cannot Recommend - Expensive & Uncomfortable
After reading numerous positive reviews of this product, I recently purchased a pair of Step-One trunks in 'Juicy Plums' colour. (Order #515301) I was initially impressed by Step-One's site and their claims about the bamboo material the they were made from.
Unfortunately, as I only purchased one pair as a trial, and of course they're now in a worn condition, I can no longer return them and/or get a refund. This is of concern to me, particularly as at $29 these trunks are very expensive compared with the cotton Jockey trunks I usually buy for...half that price. I'm also concerned that no mention is made of the Step-One's bamboo production process; are the toxic chemicals sodium hydroxide and carbon disulphide, which have been linked to serious health problems, used in this product? From a wearer's perspective, I was also disappointed. The waist band tends to roll over at your abdomen (and no, I don't have a beer gut LOL); the fabric has a "slimy" feel, unlike the softness of cotton; it feels as though you're wearing pantyhose (I imagine); the so-called comfort pouch tends to let the family jewels bang around; the fabric itself is very thin; and after repeated sitting/standing movements, the legs gradually sneak up your thighs. I used Step-One's sizing guide, which 'seems' appropriate, and purchased the 2XL size for my 112cm waist. I can only think that their sizing charts are overly generous, as I now believe that the Extra Large would've been a better fit, and possibly negate the leg creep.
Purchased the briefs that were a bit long and a size too big for me - but very comfy. Contacted customer services and the response was efficient and excellent. Within a few minutes of emailing I have an exchange sorted for the shorter ones and a smaller size. Top notch.
Where have these been all my life so comfortable and will never ever buy another pair of normal boxers again
Brilliant website and will definitely buy more step ones and recommend to friends and family as the step ones are so comfortable and great value for money and very quick postage too
Feels like I forgot my shreddies...
It took me a few pairs to get the size right, but once I had it instantly felt great. Step Ones really do feel like you’re not wearing anything and the pouch works a treat, my usual five minute stock check is a thing of the past. The material feels smooth and comfortable and I love the colours, but there is no way I’ll order ‘Hello Sailor’...
The customer service is fantastic too, my first pair went to a previous address but once this was highlighted another pair were dispatched and with me within a couple of days. I think I’ve ordered five tim...
Its all just advertising. They are standard undies
They are noting more than basic underwear. Make something dearer & run a good advertising campaign & they will come. Not even worth sending back as the post cost makes that not worth worrying about. Don't get sucked into the hype. You buying their TV ads & that's a fact
Best underwear ever. No chaffing, comfortable. No roll up,
Pricing is a bit expensive. But still worth the purchase. No regrets, looking forward to buying more very addictive. Love the colour range.
Overpriced and not nice to wear
At first I was impressed with how they felt, that’s where it ended. The legs rolled up throughout the day, the waist band kept folding over. And worst of all, kept getting wedgies all day. Thank god I only purchased one to start with. I have now reverted back to my old ones.
Therefore I can not recommend these at all
Questions & Answers
What size waste needed for 38” waistline?
are you having a sale some time soon ?
Is the size equivalent to uk sizes example large 36 to 38
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