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Step ones used to be the best and all I wear, but the pairs I’ve bought in the last year have been horrible quality and sizing and not worth even half the price they’re asking frnthem
- 3 reviews
- 1 like
Sizing chart incorrect, took 18 days to arrive, sent one of the two pair back postage $12.55. Seriously do not bother.
Hi Simon,
We understand that buying anything online can be hard with sizing ... so not sure if you’ve read, but we have a full 30-day First Pair Guarantee (FPG) for you. If you'd like to swap for a d...
Read moreifferent size, let us know and we'll send you out a different size or style. If you order a multi-pack, say 4, try one pair on, not happy, keep it, return the 3 unopened and unworn pairs and we'll send you out 4 pairs of the new size or style, or we will refund your total order value. We will also shoulder the shipping cost of the replacement pairs.
It is easy to use the site to see what size and type you are after they do have a good range of stuff on there web to
Very poor quality and was very small and did rid up my legs did not stop the shaving either i did say that I will never buy them again sorry
Hey Rhys,
Thanks for the feedback. They definitely shouldn't be doing that! It might be a sizing issue... please jump on our site so we can organize another size for free, under our First Pair Guarantee :) ...
Read more AUS: https://stepone.life/pages/claim-fpg UK: https://uk.stepone.life/pages/claim-fpg You may also email us at info@stepone.life Best, Chay
I ordered my 1st pair of theses this week they arrived promptly and I couldn’t wait to try them. Wow what a disappointment they ride up 10 worse than any underwear I have ever owned I was constantly pulling them down and trying to get them in a position of comfort in the end I had to take them off in the back of my van at work and go commando for the rest of my shift. Sorry to write a review like this but it is the truth. I would be up for trying a different pair but i sized the ones I bought with the recommendations on your web site. I would do the mine back thing but auto fill used my old email address when ordering.
Hi Wayne,
Sorry, they didn't work for you. Sounds like a sizing issue. We understand buying anything online can be hard with sizing so not sure if you have read, but we have a full 30-day First Pair ...
Read moreGuarantee (FPG), love them, or they're free. You can claim a refund or a replacement here: https://stepone.life/pages/claim-fpg
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Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
Hi Louise,
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...
Read more Thanks, Step One Support
Sorry a little late replying so I went elsewhere. Thank you though.
I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
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Details
| Category | Underwear Shops & Brands |
|---|---|
| Mens / Womens Clothing | Mens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | None |
Extra Information
Step One Bamboo Men's Trunk (Shorter) is a ProductReview.com.au Awards Winner for 2021
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Hi Blake,
We're so sorry to hear about this experience. We do appreciate you writing a review and your feedback will be passed on to the team. We do have a 12-month warranty for these situations so p...
Read morelease send an email to info@stepone.life with the subject 'Product Review' and we'll sort it out!