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Step ones used to be the best and all I wear, but the pairs I’ve bought in the last year have been horrible quality and sizing and not worth even half the price they’re asking frnthem
- 3 reviews
- 1 like
Sizing chart incorrect, took 18 days to arrive, sent one of the two pair back postage $12.55. Seriously do not bother.
Hi Simon,
We understand that buying anything online can be hard with sizing ... so not sure if you’ve read, but we have a full 30-day First Pair Guarantee (FPG) for you. If you'd like to swap for a d...
Read moreifferent size, let us know and we'll send you out a different size or style. If you order a multi-pack, say 4, try one pair on, not happy, keep it, return the 3 unopened and unworn pairs and we'll send you out 4 pairs of the new size or style, or we will refund your total order value. We will also shoulder the shipping cost of the replacement pairs.It is easy to use the site to see what size and type you are after they do have a good range of stuff on there web to
Very poor quality and was very small and did rid up my legs did not stop the shaving either i did say that I will never buy them again sorry
Hey Rhys,
Thanks for the feedback. They definitely shouldn't be doing that! It might be a sizing issue... please jump on our site so we can organize another size for free, under our First Pair Guarantee :) ...
Read more AUS: https://stepone.life/pages/claim-fpg UK: https://uk.stepone.life/pages/claim-fpg You may also email us at info@stepone.life Best, ChayThe short legs sizes isn't correct.
A large in Short isn't a large in long leg.
I bought both and not even close.
Waist elastic is already stretched out and degrading already and so are the legs.
$61 a lot of money,could have bought 2 years worth for what I paid for these.
Hey there, we're so sorry to hear about this experience. In regards to sizing, we actually have a size chart on our website that indicates the recommended size for each waist length. You can have a lo...
Read moreok here: https://stepone.life/pages/sizing-chart :) Please keep in mind as well that we offer a 30 Day Guarantee on your first pair for either a refund or size change & also a One Year Manufacturers Warranty on all pairs.A large is a large in short and long leg. Just Quality is rubbish.
Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
I ordered my 1st pair of theses this week they arrived promptly and I couldn’t wait to try them. Wow what a disappointment they ride up 10 worse than any underwear I have ever owned I was constantly pulling them down and trying to get them in a position of comfort in the end I had to take them off in the back of my van at work and go commando for the rest of my shift. Sorry to write a review like this but it is the truth. I would be up for trying a different pair but i sized the ones I bought with the recommendations on your web site. I would do the mine back thing but auto fill used my old email address when ordering.
Hi Wayne,
Sorry, they didn't work for you. Sounds like a sizing issue. We understand buying anything online can be hard with sizing so not sure if you have read, but we have a full 30-day First Pair ...
Read moreGuarantee (FPG), love them, or they're free. You can claim a refund or a replacement here: https://stepone.life/pages/claim-fpgOrdered my normal size and these are small? Tried them walking and normal wearing but they rode up and were so uncomfortable.
Hey Daz,
Sorry to hear that they weren’t a perfect fit. This is why we offer a First Pair Guarantee so if your first size isn’t right we can send you an alternative size to try for free or you can req...
Not what I expected. I used their size guide but it was not right for me plus the leg length does ride up
Hey Adrian,
Sorry to hear that. We offer a First Pair Guarantee so you're able to try another size and possibly the boxer brief style if you like, for free!
Please follow this link so we can help find you the perfect pair!...
How do I find my order no?
- 4 reviews
- 2 likes
After reading numerous positive reviews of this product, I recently purchased a pair of Step-One trunks in 'Juicy Plums' colour. (Order #515301) I was initially impressed by Step-One's site and their claims about the bamboo material the they were made from.
Unfortunately, as I only purchased one pair as a trial, and of course they're now in a worn condition, I can no longer return them and/or get a refund. This is of concern to me, particularly as at $29 these trunks are very expensive compared with the cotton Jockey trunks I usually buy for...
Read more half that price. I'm also concerned that no mention is made of the Step-One's bamboo production process; are the toxic chemicals sodium hydroxide and carbon disulphide, which have been linked to serious health problems, used in this product? From a wearer's perspective, I was also disappointed. The waist band tends to roll over at your abdomen (and no, I don't have a beer gut LOL); the fabric has a "slimy" feel, unlike the softness of cotton; it feels as though you're wearing pantyhose (I imagine); the so-called comfort pouch tends to let the family jewels bang around; the fabric itself is very thin; and after repeated sitting/standing movements, the legs gradually sneak up your thighs. I used Step-One's sizing guide, which 'seems' appropriate, and purchased the 2XL size for my 112cm waist. I can only think that their sizing charts are overly generous, as I now believe that the Extra Large would've been a better fit, and possibly negate the leg creep.Hey mate,
Sorry to hear that your Step Ones didn’t work out for you.
Regarding your refund, you only purchased on the 4th of October meaning you still qualify for a refund under our First Pair Guaran...
Thank you for your timely and informative response Taliah. Much appreciated. I'll be happy to follow your link in order to claim a refund, rather than receive a smaller second pair. I'm also glad, d...
Read moreespite my own issues, that your company is doing the right thing from an ecological standpoint by not utilising toxic chemicals. It's also pleasing that so many other blokes are wearing the Step-Ones, and supporting an Aussie company. Thanks again, and kind regards,No worries at all, glad I could help.
Thanks,
Taliah
At first I was impressed with how they felt, that’s where it ended. The legs rolled up throughout the day, the waist band kept folding over. And worst of all, kept getting wedgies all day. Thank god I only purchased one to start with. I have now reverted back to my old ones.
Therefore I can not recommend these at all
Hey David,
Sorry to hear they didn’t workout for you. If it’s still under 30 days since your purchase, please feel free to follow this link as you’ll be covered for a refund on one pair under our First Pair Guarantee. ...
Read more AUS website: https://stepone.life/pages/claim-fpg UK website: https://uk.stepone.life/pages/claim-fpg Thanks, TaliahFind out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
- 2 reviews
- 2 likes
Unlikely to buy any more. Three times the price of my normal trunks but no better.
The site and ordering was simple. The size guide was inaccurate for me and I should have ordered at least one size larger. I can see their potential but being undersize left me less than impressed. The fabric is very soft and you hardly know you’re wearing them.
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
Hi Louise,
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...
Read more Thanks, Step One SupportSorry a little late replying so I went elsewhere. Thank you though.
I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Get an answer from our members and Step One representatives
Details
Category | Underwear Shops & Brands |
---|---|
Mens / Womens Clothing | Mens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | None |
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Hi Blake,
We're so sorry to hear about this experience. We do appreciate you writing a review and your feedback will be passed on to the team. We do have a 12-month warranty for these situations so p...
Read morelease send an email to info@stepone.life with the subject 'Product Review' and we'll sort it out!