This was the worse experience I’ve ever had, it took over three weeks for my order to come even though I paid for next day delivery. And when I tried finding out where my delivery was it took two weeks and three emails later to get back to me. Horrible service wish I never bought these.
Stwp one out-of step.
Step one use the royal FAIL service that make you wait in for your delivery that never arrives, and give no explanation. There customer service attitude from step one is we only use the royal FAIL and if you don't like it , we will give you your money back, don't care if you waited in all day for our product that didn't arrive......!
this attitude is somewhat out of step.... with other companies.
I would love to here from someone at step one who will listen to the customer , and not just dismiss my complaint.
The product is excellent btw. This is my second purchase , but if it dose arrive , may be , my last.
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...Thanks, Step One Support
Sorry a little late replying so I went elsewhere. Thank you though.
Get an answer from our members and Step One representatives
|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
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