- Sign in
- Write a review
Reviewer Photos & Videos
Comfy a little small like Asian size but I found them sweaty and look old after 2 washs. Found under armour better, they fit better dont sweat have fly and are mesh 2 for $30 sometimes on Web. No sweat in summer
- 3 reviews
- 1 like
The sizing it’s a bit wrong. Oredered XL which is my correct size with my older Reebok and Tradies undies however these felt tight especially with the waist band. Feels like your wearing wet undies all day as well. Apart from that they are ok
Hi Stones1969,
Thanks for the review. We understand that buying anything online can be hard with sizing ... so not sure if you’ve read, but we have a full 30-day First Pair Guarantee (FPG) for you. I...
Read moref you'd like to swap for a different size, let us know and we'll send you out a different size or style. If that still doesn't work, you'll get a full refund on that first pair. Please get in touch here so we can sort it out for you! https://stepone.life/pages/claim-fpgAll good. Thanks
Having bought a fair few of these now i am now finding the sizes are varying even though ive bought same size all the time it seems the elastic waist band has changed. Still trying to get replacement ones after numerous email and pictures without success at the moment.
Hi John,
This is definitely not what we want to hear at all, sounds like a bad apple out of the bunch. We’ll immediately replace these for you, please email us with the Subject Line: Product Review - Size Issue, and we will solve the issue today....
Read more Sorry for the inconvenience. Kind regards, ChayI have sent them a email with size requirement and style but as per normal customer service is appalling don’t even reply
Hi John,
Sorry for the negative experience. If you could send us a message again at info@stepone.life with a subject line Product Review: Various Size we will sort it out for you....
Read more Apologies for the inconvenience this has caused you. Kind regards, ChayThis was the worse experience I’ve ever had, it took over three weeks for my order to come even though I paid for next day delivery. And when I tried finding out where my delivery was it took two weeks and three emails later to get back to me. Horrible service wish I never bought these.
Hi Orry,
We are sorry for the experience. We received an overwhelming amount of orders during the BFCM Sale hence the delay. However, we have learned our lesson and we will make sure it won't happen again. ...
Read more If you need anything, please reach out to us at info@stepone.life and we will be happy to assist. Regards, Step One SupportFind out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
The claim is that these undies don't ride up your legs, but unfortunately they do on me.
Due to this, I can't say that they're more comfortable than my other, much cheaper underwear. To be fair, they are very well made and the material is nice and soft.
I'm unlikely to purchase any more.
Hi Tim,
Thanks for the feedback. The ride-up problem can be solved by going one size up. We can send a replacement pair or refund one pair under our first pair guarantee....
Read more Please follow this link and we will sort it out for you -https://stepone.life/pages/warranty-first-pair-guarantee Regards, Chaywhile i was excited with the Hype about these underwear sadly for me they do not live up to it.
i have 2 of the trunk shorter leg length ones and they are still way too long coming to my knees, i don't like my underwear to be longer than my shorts. the back also keeps pulling down and not staying above my butt crack making them feel awkward to wear.
the material is great and pouch fit is ok.
just not for me with length and waistband issues.
Hey Tyrone,
Thanks for the review....
Read more We're sorry they didn't work for you. Not sure if you've heard, but we offer a First Pair Guarantee. It means that you can try a pair and if for whatever reason you didn't like them, we can refund or replace them with another size. You can claim it by filling out this form - https://stepone.life/pages/claim-fpg Regards, Chay- 3 reviews
- 2 likes
Ordered large as that's my normal size but found them to tight around waist
Extra large would have been better for me
Hey Jeff, we understand that buying anything online can be hard with sizing so not sure if you’ve read, but we have a full 30-day First Pair Guarantee (FPG) - love them, or they're free. If you'd like...
Read more to swap for a different size, that’s also covered under our FPG so just let us know and we'll send you out a different size or style. If that still doesn't work, you'll get a full refund on your first pair. Please get in touch here so we can sort it out for you: https://stepone.life/pages/claim-fpgHi, thanks I would like to try a different size with the same style I had bought. I purchased the black trunk but would like the extra large size this time
Hi again Jeff, you'll need to fill out the form through the website.
- Men's Bamboo Trunk (Shorter)
- Verified
Elastic is too tight for the size. Good if you like "muffin tops".
Ever noticed you can't see the waistband on models in the advertising?? It's because the elastic is too tight. I've had a pair of these in large for a while now (over the 30 day limit). I have a 36" waist and a large is waist size 36-38". I'm 6'2 and have a BMI of 24. I'm not overweight yet the size of the large trunks has very tight elastic that pulls in around your waist and accentuates any body fat to give that "muffin top" effect. I like to wear fitted clothing and so wearing these boxers makes that noticeable. I wear C.K. trunks in a size ...
Read moremedium and they're nowhere near as tight! The Step Ones are however much more comfortable and much better made than the C.K. ones. They're just too tight around the waist. If I go a size up it's for a 40-42" waist and I do not have that.They are comfortable, but i found them slightly too tight. Will not persuade me to move my custom from Sepratec or even M&S.
Hey Steve!
If you're finding the current pair you have too tight, we'll be happy to send you out a pair in a better size for you :) This kind of issue is covered under our First Pair Guarantee so just...
Hi, Thank you for getting back. No need for second pair, I am sure that most will find them comfortable.
Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
My son loves these as they’re very comfy, but they don’t last long which is a shame. Most of his now have holes in them.
My son LOVES these.They’re super comfy.I got a few in Dec ‘20 & now they have holes in them.They don’t last.
Hey Daniela,
Sorry to hear this. The bamboo materials are more delicate than cotton. There could be several factors for the holes. Wear and tear, washing and drying conditions could be a few. Please ...
Read morefill out this form and our CS team will check them - https://stepone.life/pages/warranty-first-pair-guaranteeThank you for sharing the link. I will get this done. Many thanks Chay
Not as satisfied as I thought after reading all the reviews. Trunks material comfortable. Waist band to hard and uncomfortable
- 2 reviews
The quality of these step one bamboo trunks have really let me down.
The elastic waist bands quite simply suck sorry
Hi Dee,
Sorry to hear this. Please fill out this warranty form and our CS team will assist you https://stepone.life/pages/warranty-first-pair-guarantee...
Read more Apols for the inconvenience. Regards, ChayI already did and it wasnt much help, I had to try the trunks on to test them and that voided any warranty...
My overall satisfaction wasn't met and I really wouldn't reccomend these sorry
Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
I'm a fairly large fella that has big needs. Underwear has gone by the wayside long ago due to being very uncomfortable. That changed with step 1. Yes they are amazingly comfy... however I've noticed that after as little as 6 months after I have begun wearing a pair, they're developing holes in the coloured parts, especially around the butt end. This has really sadden me as I thought if found a solution to my underoo needs. But with the price I'm paying per pair, to only get as little a 6 months out of them before they begin falling apart? Sor...
Read morery but that's not good value for. Money in my book. I can't afford to keep buying these if they're gonna fail on my fat butt. I'll have to go back to freeballing on a daily basis and deal with the extremely painful swear rashes. Pity really, I was enjoying the pain free period.Step one use the royal FAIL service that make you wait in for your delivery that never arrives, and give no explanation. There customer service attitude from step one is we only use the royal FAIL and if you don't like it , we will give you your money back, don't care if you waited in all day for our product that didn't arrive......!
this attitude is somewhat out of step.... with other companies.
I would love to here from someone at step one who will listen to the customer , and not just dismiss my complaint.
The product is excellent btw. This is my second purchase , but if it dose arrive , may be , my last.
Hey James,
We apologies for the experience you were faced with with the delivery. We appreciate your feedback regarding Royal Mail. We have followed this up with them and will be hoping this isn't a common occurrence.
Thanks,
Taliah
There ok they ride up a bit but not as bad as normal boxes a little tight for the size it suggested maybe get next size up but okay otherwise
Hey Ian,
Maybe another size or trying the boxer briefs could help solve this problem?
Follow this link below so we can help you out under our First Pair Guarantee policy!...
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
Hi Louise,
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...
Read more Thanks, Step One SupportSorry a little late replying so I went elsewhere. Thank you though.
I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Get an answer from our members and Step One representatives
Details
Category | Underwear Shops & Brands |
---|---|
Mens / Womens Clothing | Mens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | None |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Shane,
Thanks for writing us a review. We're sorry they didn't work for you....
Read more We offer a 30-Day First Pair Guarantee for either a size change or a refund and a One-Year Manufacturer’s Warranty on all pairs. If you could fill out the form we’ll be able to resolve your issues: https://stepone.life/pages/warranty-first-pair-guarantee Thanks for giving us a go. Regards, Chay