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Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.7 from 3,647 reviews · View Statistics
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Various size

published

Having bought a fair few of these now i am now finding the sizes are varying even though ive bought same size all the time it seems the elastic waist band has changed. Still trying to get replacement ones after numerous email and pictures without success at the moment.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Chay A.Step One
john
john

I have sent them a email with size requirement and style but as per normal customer service is appalling don’t even reply

Step One
Chay A.Step One
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Orry
OrryGreater Melbourne (Metropolitan), VIC

Shocking.

published

This was the worse experience I’ve ever had, it took over three weeks for my order to come even though I paid for next day delivery. And when I tried finding out where my delivery was it took two weeks and three emails later to get back to me. Horrible service wish I never bought these.

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Chay A.Step One
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Jeff
Jeff
  • 3 reviews
  • 2 likes

too tight around waist

published

Ordered large as that's my normal size but found them to tight around waist
Extra large would have been better for me

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Theresa N.Step One
Jeff
Jeff

Hi, thanks I would like to try a different size with the same style I had bought. I purchased the black trunk but would like the extra large size this time

Step One
Theresa N.Step One

Hi again Jeff, you'll need to fill out the form through the website.

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Dee
DeeGreater Melbourne (Inner), VIC
  • 2 reviews

Not as good as first thought

published

The quality of these step one bamboo trunks have really let me down.
The elastic waist bands quite simply suck sorry

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Chay A.Step One
Dee
Dee

I already did and it wasnt much help, I had to try the trunks on to test them and that voided any warranty...
My overall satisfaction wasn't met and I really wouldn't reccomend these sorry

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Jay
JayGreater Melbourne (Outer), VIC

After 6 months... holes?!?

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Stwp one out-of step.

published

Step one use the royal FAIL service that make you wait in for your delivery that never arrives, and give no explanation. There customer service attitude from step one is we only use the royal FAIL and if you don't like it , we will give you your money back, don't care if you waited in all day for our product that didn't arrive......!
this attitude is somewhat out of step.... with other companies.
I would love to here from someone at step one who will listen to the customer , and not just dismiss my complaint.
The product is excellent btw. This is my second purchase , but if it dose arrive , may be , my last.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Taliah B.Step One

Hey James,
We apologies for the experience you were faced with with the delivery. We appreciate your feedback regarding Royal Mail. We have followed this up with them and will be hoping this isn't a common occurrence.
Thanks,
Taliah

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pat
patnewcastle
  • 2 reviews

hated it!

published

customer service was nice enough to send me a size up as i needed a bigger size than usual. but stil these trunks have the tightest waistband and it always feels like im being suffocated and im not even large. my legs always feel sweaty and wet when wearing this i simply cannot wear them. the leg on the shorter trunk is so long that it is annoying. it should be way shorter. again customer service was great y sending me extra pairs but nope. cant wear them

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Taliah B.Step One

Hey Pat,
Thanks for the good feedback on the customer service. Really sorry to hear that your Step Ones didn’t work out for you though.
Regards,
Taliah

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MorwellMichael2
MorwellMichael2Victoria
  • 4 reviews
  • 2 likes

Cannot Recommend - Expensive & Uncomfortable

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Step One
Taliah B.Step One
MorwellMichael2
MorwellMichael2
Step One
Taliah B.Step One

No worries at all, glad I could help.
Thanks,
Taliah

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Michael M.
Michael M.
  • 2 reviews

Started ok

published

Elastic waist on every pair go weird despite cold washing also seem to get tighter thought they were good new but I am spoon changing my mind after wearing and washing

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Taliah B.Step One
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Overpriced and not nice to wear

published

At first I was impressed with how they felt, that’s where it ended. The legs rolled up throughout the day, the waist band kept folding over. And worst of all, kept getting wedgies all day. Thank god I only purchased one to start with. I have now reverted back to my old ones.

Therefore I can not recommend these at all

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Step One
Taliah B.Step One
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kylie.dawson
kylie.dawsonSouth East Queensland, QLD
  • 2 reviews

Product is ok! Just disappointed that they release a new colour but don’t that one as a stock item.

published

The website is user friendly.
Definitely not impressed with product range. Would be good if they could expand colour options permanently.
Average quality, we bought 15 pairs for Christmas, 9 of them have seams coming apart.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Greg T.Step One
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Col C
Col CPerth, WA

The underwear are not as comfortable as they claim

published

The underwear is not as comfortable as claimed, the elastic around waist rolls down and has begun to sag after two weeks also the front pouch is not big enough to accommodate the genitalia

  • Thumbnail
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Greg T.Step One
Col C
Col C
Step One
Greg T.Step One
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Jarvis B
Jarvis BSydney, NSW

Not what the ads are claiming!

published

I work from a motorbike for about 5 hours of my day. The constant dismount and mount of the vehicle causes the leg sections to ride up something bad. They are ok around the house or when strenuous physical activity isn't taking place. I've also found after a few washes the material is already starting to ball up like cheaper undies and the front pouch need to extend further down. Also the material looses elasticity and becomes very uncomfortable. Won't be buying these again...

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Greg T.Step One
Jarvis B
Jarvis B

Trunk and don't have order number anymore.

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Questions & Answers

Louise
Louiseasked
Bamboo Trunk (Shorter)

My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you

2 answers
Step One
Chay A.Step One

Hi Louise,

It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart

Thanks,
Step One Support

Louise
Louise

Sorry a little late replying so I went elsewhere. Thank you though.

GillianB
GillianBasked
Bamboo Trunk (Shorter)

I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

David G.
David G.asked
Bamboo Trunk (Shorter)

Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

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Step One Bamboo Trunk (Shorter)

Details

Compare both Step One Bamboo Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare both Step One Bamboo Underwear
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