Its all just advertising. They are standard undies
They are noting more than basic underwear. Make something dearer & run a good advertising campaign & they will come. Not even worth sending back as the post cost makes that not worth worrying about. Don't get sucked into the hype. You buying their TV ads & that's a fact
Overpriced and not nice to wear
At first I was impressed with how they felt, that’s where it ended. The legs rolled up throughout the day, the waist band kept folding over. And worst of all, kept getting wedgies all day. Thank god I only purchased one to start with. I have now reverted back to my old ones.
Therefore I can not recommend these at all
Great colours, great feel, partners loves them
Great item that feels amazing. So simple to order & use ‘First pair’ guarantee. Great customer service staff, thanks. Looks fantastic on & will be back for more. Dads day is nearly here!!
Givin them a second chance!
I bought 2 pairs n found them to keep slipping down waist so ordered smaller pair n hope same don’t happen? Apart from that found them to b comfortable so fingers crossed
They do ride up
I find that they do ride up i brought them thinking they wouldn't. For that and only that im not satisfied. Everything else gets a tick though, not sure if i have thick enough legs which i think i do.
A guarantee that is genuine
I ordered 2XL but when I put them on they were clearly too big.
Under the "1st pair satisfaction" guarantee system the company changed them with absolutely NO FUSS!
The new ones are a perfect fit, the Gentleman's Vegetables drop straight into the pouch with no fiddling around............ didn't ride up all day.
Ordering more today.
So comfortable. Thrown all my others out. Could do with more colours. No more riding up and feeling uncomfortable. Wish i bought them sooner. Delivery was very quick considering the current situation
Best undies ever
My daughter Anna P got me onto StepOne after she met an employee of StepOne on a flight. I have to say they are the most comfortable undies I have ever had. You actually feel naked under them. They feel food and look pretty good too. I got seven pair and would never buy anything else.
Where have these undies been all my life !!! Goddam ...They are just the best, chuck out the rest !!
Comfort plus ...I do a lot of walking, hiking and running and they are comfortable and supportable. Keepa me dry and half the time you don’t even think your wearing any.
I bought 1 pair to try it out and i couldn't believe how good they feel, i own 5more now... even the customer service team is very helpful and there to answer my concern
The product is amazing and super comfortable. And the service matches the product quality!
Super easy to find and choose products. Super satisfied with the product itself and the service i’ve received whilst exchanging sizes has been really good! Highly recommend the product and highly rate the service!
MATT - CUSTOMER SERVICE
I bought 4 x short trunks in medium as my husband is a size 87. He sweats ALOT in our line of work so thought these would be good for him. Alas, these ones do ride up, so I was straight on to customer service to see if something could be done. I emailed them around 8pm at night, thinking I won’t hear from someone till the next day.....well I was shocked when Matt replied literally within 10mins saying he can post out a small size for my husband to try! Just want to do a shout out to Matt for exceptional customer service, thank you so much!
Sizing needs to be better. I picked my waist size, which fits me perfect, but around the leg and pouch area is loose. I find myself adjusting them all day. I won't buy them again. Too expensive for what they claim to work but doesn't .
good but overpriced
comfortable enough, but stupidly expensive. The first pair l bought were the size l usually get in other clothes (xl) but they're just a bit too big. So now l'm waiting on a couple of size L
Waste of money
The waist band folds and stays that way and the material is so thin they last only a month or so. Bamboo underwear by ‘Boody’ and much more practical and durable.
nice just needed 1 size down and would have been perfect
website is easy and the product is good quality and variety is good i just didn't get the right size got the xl trunk but i needed l trunk. i will know for next time
My partner loves them! ‘Finally something that doesn’t squeeze and pull his balls’ :)
Apart from that, the service was smooth and easy! I accidentally ordered large instead of medium. So I asked if I could exchange them. It was no problem for StepOne to do so and they sent me a correct size in a tickle. Amazing! Thank you so much!
Excellent in hot weather
I had one pair of trunks bought to try them out. Adelaide's recent heat wave proved to me how much better they were in those conditions over my usual cotton trunks. Had to wash them out and dry them out every night ready for the next day. For that reason I can't help but give them a thumbs up. I also found them to be quite comfortable to wear in spite of the elastic folding over. All my current underwear does that too. No big deal.
I purchased my 1st pair to try them. They stretched and sagged after two wears and became extremely uncomfortable.
Washed once by hand. Worn them three times. Panel have stretched, Elastic in legs useless and waist band rolls over making it uncomfortable. Typical Chinese Manufacture all materials too light and poor quality. Having said that I am going to give them the benefit of the doubt and I have ordered a smaller pair. I would strongly suggest that you up the quality of your materials if you want to stay in the market because at the moment I feel that they are in the same range as Target $3 pair. Sorry to write this, part of me is disappointing and part of me wants to see you succeed. PS your site does not seem to offer the choice of multiple colors under one purchase.
Wont wear anything else
Bought my first pair & loved them. Waiting on my next shipment to arrive. So comfortable. Keen to see how the go in the summer with 40+ temperatures. Absolutely great product!
Every word they say is true
Most comfortable underwear ever, never want to wear normal ones again, every word they say about their product is 100% true. I Will be recommending this to every guy I know.
Very easy to navigate your web site. Now that I've worked out my perfect size. They are so comfortable and fit like a glove. Looking forward to to my second delivery
They are good !!
Very happy with initial purchase and went back for more as I travel a lot
Can wait to try them on long haul flights and feel the comfort !!
Thanks Peeps !!
Questions & Answers
What are the machine washing instructions for StepOne?
Are the colours 'colour fast' or will their colour, stain the rest of the wash?
Can your StepOne be washed at 60 degrees celsius? I have a fungus skin infection. So I need to be able to do at least 60 degree celsius wash to kill fungus.
Hi. I am a 32" waist and a slim build at 5ft 11", would you recommend a small or medium?
Hi Jim, according to our sizing chart which you can peek at here: https://stepone.life/pages/sizing-chart - we recommend trying size Medium. Please keep in mind that we offer a First Pair Guarantee in these instances - if the first pair is too small or big, we’ll send you out a replacement size or style that would be a better fit! You can get in touch by either sending us an email to firstname.lastname@example.org for further assistance :)
when will you have pink available in large please?
Hey there, unfortunately the Fairy Floss are a limited edition colour that was released in early March, meaning that once we run out of all sizes online, we won't be restocking them (hence being limited edition). Hope you can understand!
Get an answer from our members and Step One representatives
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