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After reading numerous positive reviews of this product, I recently purchased a pair of Step-One trunks in 'Juicy Plums' colour. (Order #515301) I was initially impressed by Step-One's site and their claims about the bamboo material the they were made from.
Unfortunately, as I only purchased one pair as a trial, and of course they're now in a worn condition, I can no longer return them and/or get a refund. This is of concern to me, particularly as at $29 these trunks are very expensive compared with the cotton Jockey trunks I usually buy for...
Read more half that price. I'm also concerned that no mention is made of the Step-One's bamboo production process; are the toxic chemicals sodium hydroxide and carbon disulphide, which have been linked to serious health problems, used in this product? From a wearer's perspective, I was also disappointed. The waist band tends to roll over at your abdomen (and no, I don't have a beer gut LOL); the fabric has a "slimy" feel, unlike the softness of cotton; it feels as though you're wearing pantyhose (I imagine); the so-called comfort pouch tends to let the family jewels bang around; the fabric itself is very thin; and after repeated sitting/standing movements, the legs gradually sneak up your thighs. I used Step-One's sizing guide, which 'seems' appropriate, and purchased the 2XL size for my 112cm waist. I can only think that their sizing charts are overly generous, as I now believe that the Extra Large would've been a better fit, and possibly negate the leg creep.
Thank you for your timely and informative response Taliah. Much appreciated. I'll be happy to follow your link in order to claim a refund, rather than receive a smaller second pair. I'm also glad, d...
Read moreespite my own issues, that your company is doing the right thing from an ecological standpoint by not utilising toxic chemicals. It's also pleasing that so many other blokes are wearing the Step-Ones, and supporting an Aussie company. Thanks again, and kind regards,
No worries at all, glad I could help.
Thanks,
Taliah
At first I was impressed with how they felt, that’s where it ended. The legs rolled up throughout the day, the waist band kept folding over. And worst of all, kept getting wedgies all day. Thank god I only purchased one to start with. I have now reverted back to my old ones.
Therefore I can not recommend these at all
Hey David,
Sorry to hear they didn’t workout for you. If it’s still under 30 days since your purchase, please feel free to follow this link as you’ll be covered for a refund on one pair under our First Pair Guarantee. ...
Read more AUS website: https://stepone.life/pages/claim-fpg UK website: https://uk.stepone.life/pages/claim-fpg Thanks, TaliahQuestions & Answers
Why do you only release some colours for a limited time & also only in the smaller sizes when it’s clear that your customers like me would purchase more pairs when they can afford too?
Can I order different colours
When will the Black mambas Medium be back in stock please?
Get an answer from our members and Step One representatives
Details
| Category | Underwear Shops & Brands |
|---|---|
| Mens / Womens Clothing | Mens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | None |
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Hey mate,
Read moretee. We don’t require you to return them as we don’t accept any underwear to be returned due to health and safety reasons. (No one wants to wear someone else’s underwear ;) )Sorry to hear that your Step Ones didn’t work out for you.
Regarding your refund, you only purchased on the 4th of October meaning you still qualify for a refund under our First Pair Guaran...