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These are comfy as hell just find they slide down im constantly pulling them up but comfort wise top shelf
Not what I expected. I used their size guide but it was not right for me plus the leg length does ride up
Hey Adrian,
Sorry to hear that. We offer a First Pair Guarantee so you're able to try another size and possibly the boxer brief style if you like, for free!
Please follow this link so we can help find you the perfect pair!...
How do I find my order no?
- 4 reviews
- 2 likes
After reading numerous positive reviews of this product, I recently purchased a pair of Step-One trunks in 'Juicy Plums' colour. (Order #515301) I was initially impressed by Step-One's site and their claims about the bamboo material the they were made from.
Unfortunately, as I only purchased one pair as a trial, and of course they're now in a worn condition, I can no longer return them and/or get a refund. This is of concern to me, particularly as at $29 these trunks are very expensive compared with the cotton Jockey trunks I usually buy for...
Read more half that price. I'm also concerned that no mention is made of the Step-One's bamboo production process; are the toxic chemicals sodium hydroxide and carbon disulphide, which have been linked to serious health problems, used in this product? From a wearer's perspective, I was also disappointed. The waist band tends to roll over at your abdomen (and no, I don't have a beer gut LOL); the fabric has a "slimy" feel, unlike the softness of cotton; it feels as though you're wearing pantyhose (I imagine); the so-called comfort pouch tends to let the family jewels bang around; the fabric itself is very thin; and after repeated sitting/standing movements, the legs gradually sneak up your thighs. I used Step-One's sizing guide, which 'seems' appropriate, and purchased the 2XL size for my 112cm waist. I can only think that their sizing charts are overly generous, as I now believe that the Extra Large would've been a better fit, and possibly negate the leg creep.Hey mate,
Sorry to hear that your Step Ones didn’t work out for you.
Regarding your refund, you only purchased on the 4th of October meaning you still qualify for a refund under our First Pair Guaran...
Thank you for your timely and informative response Taliah. Much appreciated. I'll be happy to follow your link in order to claim a refund, rather than receive a smaller second pair. I'm also glad, d...
Read moreespite my own issues, that your company is doing the right thing from an ecological standpoint by not utilising toxic chemicals. It's also pleasing that so many other blokes are wearing the Step-Ones, and supporting an Aussie company. Thanks again, and kind regards,No worries at all, glad I could help.
Thanks,
Taliah
At first I was impressed with how they felt, that’s where it ended. The legs rolled up throughout the day, the waist band kept folding over. And worst of all, kept getting wedgies all day. Thank god I only purchased one to start with. I have now reverted back to my old ones.
Therefore I can not recommend these at all
Hey David,
Sorry to hear they didn’t workout for you. If it’s still under 30 days since your purchase, please feel free to follow this link as you’ll be covered for a refund on one pair under our First Pair Guarantee. ...
Read more AUS website: https://stepone.life/pages/claim-fpg UK website: https://uk.stepone.life/pages/claim-fpg Thanks, Taliah
Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
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I bought 2 pairs n found them to keep slipping down waist so ordered smaller pair n hope same don’t happen? Apart from that found them to b comfortable so fingers crossed
- 2 reviews
- 2 likes
website is easy and the product is good quality and variety is good i just didn't get the right size got the xl trunk but i needed l trunk. i will know for next time
Hey Paul,
Hey, thanks for getting in touch. ...
Read more We have a 30-Day First Pair Guarantee. Please email on info@stepone.life and we'll send you a new size. Thanks, GregQuestions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
Hi Louise,
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...
Read more Thanks, Step One Support
Sorry a little late replying so I went elsewhere. Thank you though.
I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Get an answer from our members and Step One representatives
Details
| Category | Underwear Shops & Brands |
|---|---|
| Mens / Womens Clothing | Mens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | None |
Extra Information
Step One Bamboo Men's Trunk (Shorter) is a ProductReview.com.au Awards Winner for 2021
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Hi there,
Thanks for the review. ...
Read more It could be a sizing issue. They definitely shouldn't be doing that! It might be a sizing issue... please jump on our site so we can organize another size for free, under our First Pair Guarantee :) https://stepone.life/pages/claim-fpg Cheers, Chay