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Step One Bamboo Men's Trunk (Shorter)

Step One Bamboo Men's Trunk (Shorter)

4.7 from 3,934 reviews · View Statistics
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Great Customer Service

published

They fit well around the waist, but I found that the pouch elastic was a bit loose unless I tucked it under and pulled the trunks up higher than where waistbands naturally want to sit on me. When it works, it works really well, though. The bottom part of the pouch elastic sits behind your nuts and you can crouch as low as you want and they'll still stay in place. Hoping that the size down is a better fit for me.

Customer service was quite responsive and happy to exercise the First Pair Guarantee to send out a size smaller for free, and even let me choose a different colour. Thanks!

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Step One
Rochell R.Step OneSend a private message
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Blake
BlakeHunter Region, NSW

Horrible product now

published

Step ones used to be the best and all I wear, but the pairs I’ve bought in the last year have been horrible quality and sizing and not worth even half the price they’re asking frnthem

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Step One
Matt S.Step OneSend a private message
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Not a single adjustment all day

published

Can't fault the product comfy is not the word. 20 years in Sloggi they are off to the bin. One point bit more fabric to handle " wet ones " would be good. Sure hope they last

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
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Jane
JaneWide Bay-Burnett, QLD

No customer service at all

published

So they guarantee you a 30 day return policy for undies to size up or down if you need. I bought 15 pairs, all were incorrect sizing so sent back 13 unopened pair. Customer service will not contact you. Will not say your package has arrived. Say there is nothing they can do. No phone number to ring so you can’t speak to someone. So I’ve basically lost $150 worth of money plus another $30 on postage back. They are a good product but would only buy 1 pair first as customer service is terrible. If you need to exchange they make it impossible to do.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Step One
Chay A.Step OneSend a private message
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Simon R
Simon RNortheast, VIC
  • 3 reviews
  • 1 like

Sizes Run Small

published

Sizing chart incorrect, took 18 days to arrive, sent one of the two pair back postage $12.55. Seriously do not bother.

Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Step One
Chay A.Step OneSend a private message
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Daryl Holder
Daryl HolderSouth-Eastern Region, NSW

My only underwear

published

How many pairs of Step Ones do you need, after missing out on the Cosmos, as soon as a new colour is released I am ordering them. Step One are so easy to deal with, and the ordering takes no time. The quality is great and I enjoy wearing them each day.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
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GREAT customer service and a great product

published

First saw an ad for these on Facebook and ordered a size large. When they arrived they looked like a small medium. Emailed customer service and ordered a 2XL and they fit brilliantly. No more sweaty parts and that really a heat rash!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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they are good

published

These are comfy as hell just find they slide down im constantly pulling them up but comfort wise top shelf

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Step One
Chay A.Step OneSend a private message
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It is easy to use the site to see what size and type you are after they do have a good range of stuff on there web to

published

Very poor quality and was very small and did rid up my legs did not stop the shaving either i did say that I will never buy them again sorry

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Step One
Chay A.Step OneSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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These are just amazing

published

My work colleagues are all NHS porters and we walk average of 5-8 miles a shift. One guy just happened to here about these bad boys so got some..He ended up with a weeks worth. Now we all have them. It stops all the rubbing and heat related sores at the top of your thighs.
I know they seem a bit pricey but just buy a few to try. I bought the Trunk shorter leg lrg, they were just a tad too loose round the thigh, emailed step one they replaced them with the right size FOC for me, can't get better service than that.
They have all different styles too..
Love them.

Product Quality
5/5
Incentivised Review No
Sizing Slightly large
Product Appearance As advertised
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Mikey W.
Mikey W.Sydney, NSW

Great Customer Service, Great Underwear!

published

Thanks again, Eric, you legend! I bought the wrong size, and with the help of Step One's customer service rep Eric, I was able to exchange the pair I bought for a smaller size with the "First pair guarantee". What is even better is that my enquiry was answered and worked almost immediately. It is truly a great experience had so far; I can't wait to get more pairs.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Superb customer service

published

These run on the small size but that wasn't a problem As the customer service team were superb quickly resolving - easiest company ever to talk to no but from - product as good as the service

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands

Know better, choose better.

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Revolution in underwear for men

published

Have been reluctant to use trunks for years. But these are amazingly comfortable. Revolutionary for me! Easy to navigate store and don’t worry if you get the wrong size. The first pair guarantee takes all the worry away. Prompt communication via web site. Highly recommended.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Excellent product & excellent customer service

published

I was impressed with the trunks as immediately there was no more chaffing or riding up of the legs but they just felt a little bit baggy, a quick message to customer service & using their first order guarantee they shipped a smaller pair out without any hesitation!
Excellent all round

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
mark
markPerth, WA

Amazing - I love it

published

Easy to navigate website and find what I wanted
Very satisfied notwithstanding that my first color choice was not available on this occasion
Very happy - I will be back!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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See all Step One Bamboo Underwear reviews

Questions & Answers

Louise
Louiseasked
Men's Bamboo Trunk (Shorter)

My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you

2 answers
Step One
Chay A.Step OneSend a private message
Louise
Louise

Sorry a little late replying so I went elsewhere. Thank you though.

GillianB
GillianBasked
Men's Bamboo Trunk (Shorter)

I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

David G.
David G.asked
Men's Bamboo Trunk (Shorter)

Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

See all Step One Bamboo Men's Trunk (Shorter) questions

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Step One Bamboo Men's Trunk (Shorter)

Details

Compare all 4 Step One Bamboo Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare all 4 Step One Bamboo Underwear
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