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Step One Bamboo Men's Trunk (Shorter)

Step One Bamboo Men's Trunk (Shorter)

4.7 from 3,940 reviews · View Statistics
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Judy S.
Judy S.Southwest, VIC

Step One Team

published

Ordered undies for husband's birthday. Unfortunately I did not click on correct size for a couple and the Step One team have been absolutely fantastic in rectifying my mistake. Also my husband really loves the comfort of his new undies. Thanks Team

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
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Blake
BlakeHunter Region, NSW

Horrible product now

published

Step ones used to be the best and all I wear, but the pairs I’ve bought in the last year have been horrible quality and sizing and not worth even half the price they’re asking frnthem

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Step One
Matt S.Step OneSend a private message
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Jane
JaneWide Bay-Burnett, QLD

No customer service at all

published

So they guarantee you a 30 day return policy for undies to size up or down if you need. I bought 15 pairs, all were incorrect sizing so sent back 13 unopened pair. Customer service will not contact you. Will not say your package has arrived. Say there is nothing they can do. No phone number to ring so you can’t speak to someone. So I’ve basically lost $150 worth of money plus another $30 on postage back. They are a good product but would only buy 1 pair first as customer service is terrible. If you need to exchange they make it impossible to do.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Step One
Chay A.Step OneSend a private message
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Simon R
Simon RNortheast, VIC
  • 3 reviews
  • 1 like

Sizes Run Small

published

Sizing chart incorrect, took 18 days to arrive, sent one of the two pair back postage $12.55. Seriously do not bother.

Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Step One
Chay A.Step OneSend a private message
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Shipping is horrible, sizing doesn't make sense,

published

Never again!!!
I received the product one month later, I never experienced such thing with online purchases.
Sizing is wrong, supper tight according to their chart.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Step One
Chay A.Step OneSend a private message
Dusan M.
Dusan M.

I guess, i can try larger size
Same style just next size up

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Markos
MarkosSydney
  • 2 reviews
  • 2 likes

Shocking customer service

published

Absolutely shocking customer service. They are more concerned about sending daily emails trying to get you to buy product, than replying on issues. I have bought twice. First time two pairs tore in the first week. Second time they sent 3 of the wrong size. I wrote to them and they refuse to reply. Do not buy

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Step One
Jodie C.Step OneSend a private message
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Got wrong size and color and wouldnt exchange. Product was not used however they were not interested in fixing issue.

published

Not satisfied. Seems easy to find several colors however product runs really small so keep this in mind. Never got to try the product.

Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Step One
Chay A.Step OneSend a private message
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GREAT customer service and a great product

published

First saw an ad for these on Facebook and ordered a size large. When they arrived they looked like a small medium. Emailed customer service and ordered a 2XL and they fit brilliantly. No more sweaty parts and that really a heat rash!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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It is easy to use the site to see what size and type you are after they do have a good range of stuff on there web to

published

Very poor quality and was very small and did rid up my legs did not stop the shaving either i did say that I will never buy them again sorry

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Step One
Chay A.Step OneSend a private message
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Superb customer service

published

These run on the small size but that wasn't a problem As the customer service team were superb quickly resolving - easiest company ever to talk to no but from - product as good as the service

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
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They are just 3 sizes too small to stop things moving, u comfortable etc, worn twice and binned them

published

Ordered my size, basically cut off the circulation they are that tight, worse buy ever and a scam, went in the bin

Product Quality
1/5
Incentivised Review No
Sizing Very small
Product Appearance Not as advertised
Step One
Theresa N.Step OneSend a private message
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Todd
ToddPerth, WA

Payment site doesn't work

published

Tried to pay for trunks and step one payment site wouldn't except debit card payment, and after 10 emails back and forward the issue still hasn't be resolved, so not buy or trying step one ever again!!!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

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Riding up and totally uncomfortable

published

I ordered my 1st pair of theses this week they arrived promptly and I couldn’t wait to try them. Wow what a disappointment they ride up 10 worse than any underwear I have ever owned I was constantly pulling them down and trying to get them in a position of comfort in the end I had to take them off in the back of my van at work and go commando for the rest of my shift. Sorry to write a review like this but it is the truth. I would be up for trying a different pair but i sized the ones I bought with the recommendations on your web site. I would do the mine back thing but auto fill used my old email address when ordering.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Step One
Chay A.Step OneSend a private message
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Elite Moves
Elite MovesSydney, NSW
  • 2 reviews

XL though im a 36 inch waist and these are too tight

published

Great quality though far too small
Was going to buy 2xl though on add thesw guys are 150kg im 100kg lean fit and hard
So i went with xl
Big mistake too small

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Step One
Greg T.Step OneSend a private message
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Amazing customer service

published

What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
See all Step One Bamboo Underwear reviews

Questions & Answers

Louise
Louiseasked
Men's Bamboo Trunk (Shorter)

My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you

2 answers
Step One
Chay A.Step OneSend a private message
Louise
Louise

Sorry a little late replying so I went elsewhere. Thank you though.

GillianB
GillianBasked
Men's Bamboo Trunk (Shorter)

I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

David G.
David G.asked
Men's Bamboo Trunk (Shorter)

Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

See all Step One Bamboo Men's Trunk (Shorter) questions

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Step One Bamboo Men's Trunk (Shorter)

Details

Compare all 4 Step One Bamboo Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare all 4 Step One Bamboo Underwear
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