3 photos
Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.7 from 3,489 reviews · View Statistics
Listing monitored by Step One

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail

Great product

published

This is my second purchase so happy with the product. Very comfortable, wash well and dry so much faster than the old ones. I did have a problem with stitching on one pair in the first order. I contacted by email had a quick response, sent photos and it was sorted with no problem. Can recommend this product.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Best customer service

published

Ordered a couple of pairs, arrived pretty quick. Feel great to wear, had a slight issue with stitching on one pair and after a couple of emails a replacement pair were on their way within a day...thanks Cai, you were so easy to deal with! Onto my second order and definately ordering more.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Excellent support

published

Had an issue with one pair that seemed faulty. Emailed customer support and we have a new pair on the way within a day and 2 emails. Excellent customer service and a pleasure to deal with.

Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Very happy with product.

published

Very happy with the product, and the customer service. Had an issue with shipping. ( never got my order ). Step one responded to my email with in 10 minutes and offered a refund or replacement.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Underwear Shops & Brands

Find out how Step One Bamboo Trunk (Shorter) compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Dave Eggins
Dave EgginsHunter Region, NSW

I love them more than my dog!

published

I had been meaning to buy some of these boxers for ages and finally requested some for father's day. After wearing them only once, my new puppy decided to chew them to pieces. Argh!! I emailed in to see where I stood with the first pair guarantee, thinking I was dreaming, but got a prompt reply asking for photographic evidence and then was pumped that Step One agreed to replace them.

Best ever boxer shorts, best ever customer service! I'm buying 4 more pairs now. Thank you so much!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Customer service

published

Customer service was great when a slight issue was incurred ….they sorted it out within minutes … great work and satisfied

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
VIVIENNE JACKSON
VIVIENNE JACKSONSydney Surrounds, NSW
  • 3 reviews
  • 1 like

Customer service is absolutely amazing . Went above and beyond to help me.

published

This company is amazing. I needed to return some undies, no questions asked, just went above and beyond to help, i sent them proof that the items were in the express post, and they echanged them for 4 new prs, in the post back to me. I have bought 13 prs this year for birthdays and xmas presents. My boys in my family love them.
Again thank you so much for the great customer service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Nick
NickSouth East Queensland, QLD

Best undies I’ve had

published

Tried step one’s about a month ago think they are great. Had a small problem with pouch elastic on one pair contacted customer service and were replaced immediately. Highly recommend.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Crazy good service

published

Sent a warrant enquiry on Sunday afternoon and within an hour a replacement pair was on its way to me!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Step One
Chay A.Step One

Thank you so much for taking the time to leave us this amazing review. Don't hesitate to get in touch with us again should you need further assistance. Cheers!! :)

Underwear Shops & Brands

Find out how Step One Bamboo Trunk (Shorter) compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Wayne
WayneGreater Melbourne (Inner), VIC

Excellent service

published

I recently purchased Step One underwear which i have done before because i really like the quality. My recent purchase I made a mistake with the order and Jordy and the team were fantastic in helping me rectify the error and provided me with a new pair immediately. The service and communication was excellent. A lot of other online providers could learn something from Step One and I will purchase again in the future

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Tried the "First pair Guarantee"

published

I Ordered 4 pairs and unfortunately I chose the wrong size. So I reached out to return for proper size...I was amazed at how quickly they responded and gave all the information. As soon as I emailed the pics of track number and unopened product, within minutes Matt emailed me a confirmation of an order for my replacements!! Very impressed with service!!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Perfect and comfortable to wear

published

Bamboo material is very soft on your skin and comfortable all day. The pouch keeps everything in place and there is no need to readjust as they do not ride up due to the Lycra panels. The ventilation panel at the back is very good for when it's warm or doing workouts. Had to return a pair due to being faulty but the customer service on messenger was very good and got problem sorted out with another pair being sent and received quickly without any hassle.

Product Quality
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Underwear Shops & Brands

Find out how Step One Bamboo Trunk (Shorter) compares to other Underwear Shops & Brands

Know better, choose better.

Compare all

Perfect

published

I brought these for my boyfriend he loves them. I’ve end up buying another two pairs because there are comfortable to wear.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Outstanding customer service!

published

Can’t fault their customer service. I brought a pair that wasn’t the right size and emailed them in regards to an exchange, they replied within hours, said I was able keep the pair I had and asked what size/style ect I wanted to be sent out free of charge. The next day I had an email stating it had been sent out for delivery already. 10/10! They go above and beyond to make sure there customers are happy and satisfied with the product.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Fantastic customer service and so easy to order and communicate with. Thanks Step One my boys love your products!

published

Super easy to navigate, view and order. High quality product and wonderful customer support. Very friendly and helpful with returns

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Page 1 of 5
See all Step One Bamboo Underwear reviews

Questions & Answers

Reg C
Reg Casked
Bamboo Trunk (Shorter)

Why is it that we who buy trunks don’t get the option of a fly like the boxer boys do, we have to either undo our jeans or mess about trying to pull the side up to have a pee

No answers
Mickler
Micklerasked
Bamboo Trunk (Shorter)

Can you use the toilet without taking off your trousers

1 answer
Step One
Jodie C.Step One

Hey Mickler,

Thanks for getting in touch! Our Boxer Brief+Fly range can sort you out - https://stepone.life/products/boxer-brief-fly-lec?variant=39385296797768

Regards,
Jodie

Jacqueline J.
Jacqueline J.asked
Bamboo Trunk (Shorter)

do you do the camouflage in the shorter trunks?

1 answer
Step One
Chay A.Step One

Yes, we do! But some of the sizes are sold out. Here's the link to our page: https://stepone.life/pages/underwear

See all Step One Bamboo Trunk (Shorter) questions

Get an answer from our members and Step One representatives

Step One Bamboo Trunk (Shorter)

Details

Compare both Step One Bamboo Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare both Step One Bamboo Underwear
Visit official website

Other Underwear Shops & Brands

Previous
Curvy

Curvy

4.8
(1,809)
The Iconic

The Iconic

4.1
(3,195)
Beserk

Beserk

4.9
(49)
OzSale

OzSale

3.8
(12,594)
Popcherry

Popcherry

3.7
(1,113)
Zodee

Zodee

3.9
(115)
Boody

Boody

3.8
(119)
Next
See all Underwear Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.