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Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.7 from 3,314 reviews · View Statistics
Listing monitored by Step One

Reviews

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Anthony S.
Anthony S.Greater Melbourne (Outer), VIC

Problems fixed easily

published

I had a small problem with 1 pair it was handled quickly with minimal fuss very happy with outcome Fantastic result.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Great product, fantastic service

published

The webpage was easy to use and had a light Aussie humour to it. I enjoyed reading about the products and they were very well explained in layman's terms. I initially purchased 2 pairs in 2 styles. The sizing didn't suit so without hesitation, they sent me a new size at no charge. I wish all businesses had customer service like this. Product is great. Does what it says.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
John
John
  • 3 reviews

Poor Warranty Service

published

Filled out online warranty request 23rd Feb 2021 for faulty pair of undies, still waiting for reply. Bought 7 pairs, happy with 6 pairs..

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Step One
Chay A.Step One
John
John

Will do

John
John

Actually if I resend it will the third time that I have queried this pair of undies so I will not bother..

Best underwear!!!

published

My order was delivered really quick, but not very happy as one was packed labeled Trunk but what was inside is Boxer. Would appreciate if this could be replaced the soonest.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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IAN
IANSouth East Queensland, QLD
  • 2 reviews

Customer service

published

* Ordering was fairly straightforward except no guidance as far as how to order different colours, but that became clearer once the first couple of errors were made.
* Product range was good
* Quality was excellent, size was perfect and felt really good. However they did ride up on me, which was really unfortunate because they were REALLY good.
* Customer service was second to none when I did request a refund. Correspondence response times were excellent, as was the time it took to get the refund paid back into my account after providing proof of return receipt and tracking number.

Overall, I was extremely happy with the Step One team. Thank you!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size

Not for me but their customer service is amazing!

published

Amazing company! The boxers weren’t for me, way to long legs even on the shorter legs but the customer service was amazing. They replied straight away and refunded me, no questions asked.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Julie
Julie
  • 2 reviews

Nice product to wear no chafing to date lm still to be completely convinced

published

I found the product good so far the garment had some stitching issues however the company offered me a refund or a discount on other goods which l thought was the right thing to do

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Julie
Julie

Already written a comment my view hasn’t changed

Greg
GregPerth, WA
  • 2 reviews

great product bad service if you return

published

I brought 1 pair to try great fit very comfy
brought 5 more size was wrong xxxx small requied 2xl sent back to nsw as they said for replacement
0n 7 /2 /2020 now 27/2/2020 nothing heard from any one trying to contact ut its just a logistic company
Bad form i think $125.00 might be gone please help

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Step One
Greg T.Step One

Sorry Greg. Please email us your order number to info@stepone.life and we'll sort it out.
Thanks Greg

Greg
Greg

thank you looking at my order a getting back to me
i do like the product looking forward to my order

See all Step One Bamboo Underwear reviews

Questions & Answers

ShellyB
ShellyBasked
Bamboo Trunk (Shorter)

Do any of these come with a fly? partner is quite slim but likes a fly

2 answers
Step One
Chay A.Step One

Hi Shelly! The ones with fly are only available in the longer version. He can try a pair and he’s covered under our First Pair Guarantee. Love them or they’re free!!

ShellyB
ShellyB

Thank you.

Joan
Joanasked
Bamboo Trunk (Shorter)

My son is in size 97 in his undies,would he be in large in step one.

1 answer
Step One
Chay A.Step One

Hey Joan!

The size chart suggests that he should go for the XL. Here's the link: https://stepone.life/pages/sizing-chart

Cheers,
Chay

Abdo
Abdoasked
Bamboo Trunk (Shorter)

I’m trying to order the new blue bottles but it keeps showing the smashed avocado picture. I’m afraid to order because I don’t want to get the wrong one. Is it just the picture which is wrong ??

No answers
See all Step One Bamboo Trunk (Shorter) questions

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Step One Bamboo Trunk (Shorter)

Details

Compare both Step One Bamboo Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
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