Reviewer Photos & Videos
Amazing customer support, amazing products. they are a staple in my life. thank you step one for bringing this product to me
These are by far the best undies around. Unrivalled. And the customer service is second to none. I am now converted. Thrown every other pair I own out. Nothing competes.
Really comfortable and lightweight to wear all day
Really satisfied with the product. All day wear was really comfortable. Great response from the customer service team. Great wear!
- Bamboo Trunk (Shorter)
Brilliant product and customer service!
Very easy to navigate round the store and the suggestions for which style to buy was really helpful, especially as I was buying these as a Christmas gift for my husband.
The range is quite extensive, although I couldn’t purchase some of the limited edition Christmas range as unfortunately I was quite late in finding this website.
My husband says quality of the products are excellent and he says, extremely comfortable too.
I purchased 4 pairs as a gift and then realised I had purchased one pair in the wrong size. Trish at customer servic...es was really helpful when I emailed to explain this. I followed Trish’s instructions on returning the incorrect size and within 24 hours of sending the wrong ones back, Trish messaged me to say that the replacement pair were on their way! Customer service this good is so hard to come by these days, just amazing. Because of the amazing quality of the products and the brilliant customer service, my husband asked me to purchase another four pairs, which have also now arrived. These will be the only underpants my husband will be wearing from now on.
Had a complaint about an item
Customer services contacted
Gave me various options
But all now sorted and delighted
With attitude and attention to detail on my complaint
Excellent back up service
Great Customer Service
Fantastic customer service! Speedy communication and faulty pair of trunks replaced. Great peace of mind dealing with professionals and a spot on product. Highly recommend!
Great comfortable underwear
comfortable underwear. accurate sizing, good order process and good customer service helping resolve my having ordered one pair in the wrong size.
Can’t believe the quality
Fantastic customer service, terrific product, swift response from the company about they’re first pair guarantee. Everything settled and a new pair send within 2 quick emails
Great underwear and get customer service
Great range, feel great on, highly satisfied, easy to use website. customer service is fast, friendly and very helpful. Highly recommended
This is my second purchase so happy with the product. Very comfortable, wash well and dry so much faster than the old ones. I did have a problem with stitching on one pair in the first order. I contacted by email had a quick response, sent photos and it was sorted with no problem. Can recommend this product.
Best customer service
Ordered a couple of pairs, arrived pretty quick. Feel great to wear, had a slight issue with stitching on one pair and after a couple of emails a replacement pair were on their way within a day...thanks Cai, you were so easy to deal with! Onto my second order and definately ordering more.
Had an issue with one pair that seemed faulty. Emailed customer support and we have a new pair on the way within a day and 2 emails. Excellent customer service and a pleasure to deal with.
Very happy with product.
Very happy with the product, and the customer service. Had an issue with shipping. ( never got my order ). Step one responded to my email with in 10 minutes and offered a refund or replacement.
I love them more than my dog!
I had been meaning to buy some of these boxers for ages and finally requested some for father's day. After wearing them only once, my new puppy decided to chew them to pieces. Argh!! I emailed in to see where I stood with the first pair guarantee, thinking I was dreaming, but got a prompt reply asking for photographic evidence and then was pumped that Step One agreed to replace them.
Best ever boxer shorts, best ever customer service! I'm buying 4 more pairs now. Thank you so much!
Very comfy with 1 problem
Ordered the trunk briefs, were very comfy when sitting, when walking about they became a bit uncomfortable. Emailed customer support who were excellent and have sent out another pair in a different style.
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
Get an answer from our members and Step One representatives
|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
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