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These are comfortable. Sensational even. I was so excited to wear them for a day, after wearing overnight while asleep and thinking wow.
At the end of the next day I was like WHOA my KNOB is sore!! Never had this before, and set about investigating why. Guys, it’s the SEAM IN THE MIDDLE. It’s “overlocked” which is basically like sandpaper for your old chap. They should design these with an external stitched seam. Uncircumcised guys would be fine. Other than the pain from basically a chafed knob :-/ the rest of the design is great. Oh other advice: open ONE pair and wear before you open them all… because you can’t return the unopened ones.
Honestly avoid these at all costs. Ive used them for years and loved them for comfort and quality. So much so i recently purchased 13 for $273. Yes i was sold on the product. But the quality has dropped WAY off. In a few short months ive already had to throw away 4 because they split. Same exact style and size i used for years before.
Dear Customer,
Thank you for the review....
Read more We are constantly looking for ways to improve our products and your feedback is valuable to us. As for the faulty pairs, we are happy to offer solutions. Kindly reply to the emails we sent. Best, ChayStep ones used to be the best and all I wear, but the pairs I’ve bought in the last year have been horrible quality and sizing and not worth even half the price they’re asking frnthem
Hi Blake,
We're so sorry to hear about this experience. We do appreciate you writing a review and your feedback will be passed on to the team. We do have a 12-month warranty for these situations so p...
Read morelease send an email to info@stepone.life with the subject 'Product Review' and we'll sort it out!- 3 reviews
- 1 like
Such a bad design, feels like having wet undies all day. Looks like they will wear out very quickly too. Don't waste your money
Hi Glenn,
We're so sorry to hear about this experience. We do have a First Pair Guarantee so just send an email to info@stepone.life and we'll sort it out. ...
Read more Regards, MattFind out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
Bought the one pair to try and see what the hype was about. They are just an expensive pair of boxer shorts. They are okay to wear but so are my other pairs that I pay a fiver for. They ride up through the day. Took nearly two weeks to arrive as well
Hi I Scott,
Thank you for sharing your experience with our product....
Read more We’re sorry for the delay, we had a shipping issue which caused massive delays during the BFCM sale. However, if it’s a normal period, the package is delivered within a few days only from the dispatch date. Re ride up issue, it’s usually solved by going one size up. We can send another pair or we can refund your payment under our first pair guarantee, just email us at info@stepone.life and we will sort it out for you. Regards, ChayHi. Thanks for your reply. For your notes I never ordered during a sale period. I’ve emailed the email address above for a refund. Thank you.
So they guarantee you a 30 day return policy for undies to size up or down if you need. I bought 15 pairs, all were incorrect sizing so sent back 13 unopened pair. Customer service will not contact you. Will not say your package has arrived. Say there is nothing they can do. No phone number to ring so you can’t speak to someone. So I’ve basically lost $150 worth of money plus another $30 on postage back. They are a good product but would only buy 1 pair first as customer service is terrible. If you need to exchange they make it impossible to do.
Hi Jane,
I am sorry for the experience....
Read more Usually, there's no hassle in processing a return/exchange. We just need a couple of things like a photo of the package returned to us and the shipping receipt and we can process the new pairs right away. Let me check the status of the return and I will get back to you through email within the day. Very sorry for the inconvenience this may have caused you. Regards, ChayTried a pair of these following positive reviews and strong advertising. After first wash holes appeared in the thread, and in all fairness the company replaced so good customer service. Trouble is they made my chaffing worse. They may work for you.
Hi Philip B,
Thanks for the review. We’re glad you’re happy with the service you received from the CS team. ...
Read more The chafing issue is usually resolved by getting a different style or size. As for the damage, it’s not a common occurrence but we have a 12-months guarantee to cover you. Thanks for giving us a go. Let us know if you need further assistance. Regards, ChayEasy to order and fast delivery considering the current climate. Unfortunately mine were slightly tight, but StepOne were great and have sent me out a larger size as part of their fist pair guarantee. And with my first pair the stitching came undone after just two washes. Bit of a shame really, hope it’s just a one off.
EDIT - StepOne sorted out the issue with the stitching. Sent me a new pair straight away.
Hi Stephen
Thanks for writing us a review. We’re sorry to hear that you’re having issue with your first pair. We offer 12-months manufacturer’s warranty and we can send a replacement. One of our reps will be in touch with you today to sort it out....
Read more Regards, ChayI bought two pairs. Great fit but at £15 a pair I won't be buying any more.
Hi PaulCat,
Thanks for the review. Glad you enjoy your Step Ones! ...
Read more Yes, the pricing is slightly higher than regular (cotton) underwear, but you can be assured that the bamboo materials used were organically and ethically made. We offer discount codes to customers who are subscribed to our mailing list. Should you need any assistance, please don't hesitate to email us at info@stepone.life. Our Customer Service team is available 24/7. Regards, ChayCan't let honest criticism go by uncheked, eh?
Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
Good quality so far, lasting well. Very expensive for basically a pair of boxers. Bring to price down a bit and will definitely buy more.
Hi J Rodway,
Thanks for the review. Glad you enjoyed the quality and fit of your Step Ones! ...
Read more Yes, the pricing is slightly higher than regular (cotton) underwear, but you can be assured that the bamboo materials used were organically and ethically made. We usually offer discount codes to customers who are subscribed to our mailing list. Should you need any assistance, please don't hesitate to email us at info@stepone.life. Our Customer Service team is available 24/7. Regards, Chay- 3 reviews
- 1 like
Sizing chart incorrect, took 18 days to arrive, sent one of the two pair back postage $12.55. Seriously do not bother.
Hi Simon,
We understand that buying anything online can be hard with sizing ... so not sure if you’ve read, but we have a full 30-day First Pair Guarantee (FPG) for you. If you'd like to swap for a d...
Read moreifferent size, let us know and we'll send you out a different size or style. If you order a multi-pack, say 4, try one pair on, not happy, keep it, return the 3 unopened and unworn pairs and we'll send you out 4 pairs of the new size or style, or we will refund your total order value. We will also shoulder the shipping cost of the replacement pairs.The trunks are very comfortable. Problem was I developed a fungal rash in the area of the Ultraglyde. The bamboo is great for keeping cool but for me the Ultraglyde gave problems. Had to visit the docs for a cream to treat the rash and have stopped wearing the trunks.
Hi Richard,
Thanks for the review and we are sorry the product didn't work for you....
Read more We will keep a note of your feedback and discuss it with the guys. As for your first pair, we can offer a refund under our first pair guarantee. Please email our support team at info@stepone.life and we will sort it out for you. Regards, ChayFind out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
Bought 8 pairs and have worn them pretty much exclusively since they arrived. They are the most comfortable pants I’ve owned and do not ride up or cause rubbing even after long walks.
6 months in though 3 pairs have developed holes around the waste band which is not good enough at this price.
I have held off buying more as I expect them to last longer than that, In comparison my CK’s lasted a lot longer before showing any wear.
Hey Gavin, thanks for taking the time and effort out to write us this review. We're sorry this has happened to 3 of your Step Ones. Like other brands, our product is also expected to last a year or so...
Read more with proper care and wash. Please fill out this form and our CS team will sort it out for you - https://stepone.life/pages/warranty-first-pair-guaranteeThe colours and overall quality are great. But there’s so many other brands out there that are as good if not better.
Add that kanga pouch STEPONE.
More supports where it’s at!!
Hey there, thanks for taking the time and effort out to write us this review. We're sorry to hear you’re feeling let down by your Step Ones! We offer a 30-Day First Pair Guarantee for either a size ch...
Read moreange or a refund and a One-Year Manufacturer’s Warranty on all pairs. If you could fill out the form we’ll be able to resolve your issues: https://stepone.life/pages/warranty-first-pair-guaranteeI bought these to try for their anti chafing quality. Very comfortable but they still ride up. I have bought quite a few pairs and most seem to have the same problem. I don’t have tree trunk legs but they’re not chicken legs either ! Also the elastic in the waist doesn’t stay flat , tending to roll which makes it a bit uncomfortable.might have to keep looking
Hey Graham,
Thanks for the review! They definitely shouldn't be doing that! The ride-up and waistband issues are indications that you need to try a diff style or size... please jump on our site so we...
Read more can organize another size for free, under our First Pair Guarantee :) https://stepone.life/pages/claim-fpgQuestions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
Hi Louise,
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...
Read more Thanks, Step One SupportSorry a little late replying so I went elsewhere. Thank you though.
I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
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Details
Category | Underwear Shops & Brands |
---|---|
Mens / Womens Clothing | Mens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | None |
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Hi Dave,
We're so sorry to hear about this experience. This is the first feedback we've received about the seam in the middle. We'll pass it on to the team so we can improve the design for future releases. ...
Read more We also have a First Pair Guarantee so if you haven't claimed that yet, send us an email at info@stepone.life and we'll process it. Regards, Matt