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Great product - Terrible Service
If I was just reviewing the product it would be 5 stars, my husband loves them - but as with everything it’s more than just the product it’s also about the service that goes along with it.
I ordered 4 new pairs of trunks for my husband on 14/01/22 I placed the order and a few days later I saw the womens range and thought I’d like to give them a go, so I contacted customer service and asked if I could alter and add to the order, I was advised no it was already out for processing .. all good I accepted that.
So imagine my surprise when I rece...ived the below email on the 25/01/22 - 7 days later Hi Vivienne, Good day! Unfortunately, there were some unexpected errors on our part like including more products in our inventory than what we could actually sell. We're really sorry that we were not able to include Trunk L / Vacay Camo in the shipment due to the unavailability of stocks. Please let us know if we can -
- Men's Bamboo Trunk (Shorter)
They are just boxer shorts
Bought the one pair to try and see what the hype was about. They are just an expensive pair of boxer shorts. They are okay to wear but so are my other pairs that I pay a fiver for. They ride up through the day. Took nearly two weeks to arrive as well
Feel great, quality let down at first.
Easy to order and fast delivery considering the current climate. Unfortunately mine were slightly tight, but StepOne were great and have sent me out a larger size as part of their fist pair guarantee. And with my first pair the stitching came undone after just two washes. Bit of a shame really, hope it’s just a one off.
EDIT - StepOne sorted out the issue with the stitching. Sent me a new pair straight away.
Nice and comfortable but way overpriced.
I bought two pairs. Great fit but at £15 a pair I won't be buying any more.
Fit well but very pricey
Good quality so far, lasting well. Very expensive for basically a pair of boxers. Bring to price down a bit and will definitely buy more.
Good product however no communication
My husband loves step one underwear it is the only ones he wears. I did an order for him for Christmas a few weeks ago getting in early so as to have them into time to gift for Christmas. The order arrived on Friday however 2 trunks were missing. Email step one support to get a reply that they sold out and didn’t have the stock due to error on there software putting more stock in than they actually was. Fair enough on the error I don’t blame that and the response to my email was fast and they have replacements processed straight away I am just ...a little annoyed with the lack of communication. Why wasn’t I communicated while packing my order so I could choose different colours as now they won’t arrive before Christmas. I actually find it really rude not being told sooner about the stock error make sure to check all orders by step one.
Hole after just a single wear
Purchased 4 pairs of trunks before i left Aus overseas for work. Whilst they are comfortable one of the trunks has a hole after just being worn once. Followed the wash instructions to the letter but still happened, disappointed.
Great style but not the right material for me
The storefront was great. Easy to use, good info on sizing. Everything I wanted was in stock. Now to the product. Was really excited about the ethical statement of the company and I love the bamboo socks I have, so I thought I wouldn't have a problem with these. Wrong. I'm quite sensitive to artificial fibres. More than 30-40% artificial and I'm tearing it off before a few hours are up. These claim to be around 80% natural but after 12 hours wear I'm glad to get them off. My bits are getting sore from it and to be blunt smelling a touch. I've h...ad no problem with the FireStorms I have used for years. I've used those on multi day treks up to 72 hrs continuous wear. Not these StepOnes. If it is genuinely bamboo then it's been processed to death. They look great but I'll not be buying any more of them.
Good but starting to chaff
Husband has been wearing them for a little while now bit they are starting to chaff him. It's a bit annoying.
Waist band is shocking
Generally I find the underwear fabric reasonably comfortable. The waistbands however are an issue for me. They roll up and cut into you. I have tried different sizes and it happens all the time. I wont be buying them again.
Fit great, look great then after 12 months fall apart
Love the fit, love the style and colours, then after 12 months it starts, a little thread here a little thread there and they just fall apart in front of your eyes.........very cheaply made..........
Comfort but no thanks
The trunks are very comfortable. Problem was I developed a fungal rash in the area of the Ultraglyde. The bamboo is great for keeping cool but for me the Ultraglyde gave problems. Had to visit the docs for a cream to treat the rash and have stopped wearing the trunks.
My husband was surprised at how thin the fabric was he thought it’ll be more like cotton, very thin. Will first and last pair he’ll buy
Quality has dropped in past 12 months
Quality has dropped significantly in the pairs purchased more recently. Considering I would only wear each pair a maximum of once a week, they are falling apart too quickly. I still have the pair I purchased 12 months earlier, with minimal deterioration. Unfortunately, as the standard has obviously dropped, they are no longer worth the price tag. A few started tearing at the seam, but the latest pair has torn in the fabric, not the seams. Very disappointed.
Not as good as I had hoped
Very easy to find what I wanted on the website and a good range of products and colours but they didn't live up to expectations. The waistband rolled over all the time even though I ordered the correct size and I also found that whilst driving the right leg rolled up as well. I have previously purchased much cheaper underwear from department stores that didn't have those issues. I wouldn't bother paying so much more for a product that performs the same or worse than much cheaper altenatives.
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...Thanks, Step One Support
Sorry a little late replying so I went elsewhere. Thank you though.
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|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
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