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Bought the one pair to try and see what the hype was about. They are just an expensive pair of boxer shorts. They are okay to wear but so are my other pairs that I pay a fiver for. They ride up through the day. Took nearly two weeks to arrive as well
Hi. Thanks for your reply. For your notes I never ordered during a sale period. I’ve emailed the email address above for a refund. Thank you.
Easy to order and fast delivery considering the current climate. Unfortunately mine were slightly tight, but StepOne were great and have sent me out a larger size as part of their fist pair guarantee. And with my first pair the stitching came undone after just two washes. Bit of a shame really, hope it’s just a one off.
EDIT - StepOne sorted out the issue with the stitching. Sent me a new pair straight away.
Hi Stephen
Thanks for writing us a review. We’re sorry to hear that you’re having issue with your first pair. We offer 12-months manufacturer’s warranty and we can send a replacement. One of our reps will be in touch with you today to sort it out....
Read more Regards, ChayI bought two pairs. Great fit but at £15 a pair I won't be buying any more.
Hi PaulCat,
Thanks for the review. Glad you enjoy your Step Ones! ...
Read more Yes, the pricing is slightly higher than regular (cotton) underwear, but you can be assured that the bamboo materials used were organically and ethically made. We offer discount codes to customers who are subscribed to our mailing list. Should you need any assistance, please don't hesitate to email us at info@stepone.life. Our Customer Service team is available 24/7. Regards, ChayCan't let honest criticism go by uncheked, eh?
Good quality so far, lasting well. Very expensive for basically a pair of boxers. Bring to price down a bit and will definitely buy more.
Hi J Rodway,
Thanks for the review. Glad you enjoyed the quality and fit of your Step Ones! ...
Read more Yes, the pricing is slightly higher than regular (cotton) underwear, but you can be assured that the bamboo materials used were organically and ethically made. We usually offer discount codes to customers who are subscribed to our mailing list. Should you need any assistance, please don't hesitate to email us at info@stepone.life. Our Customer Service team is available 24/7. Regards, ChayFind out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
The trunks are very comfortable. Problem was I developed a fungal rash in the area of the Ultraglyde. The bamboo is great for keeping cool but for me the Ultraglyde gave problems. Had to visit the docs for a cream to treat the rash and have stopped wearing the trunks.
Hi Richard,
Thanks for the review and we are sorry the product didn't work for you....
Read more We will keep a note of your feedback and discuss it with the guys. As for your first pair, we can offer a refund under our first pair guarantee. Please email our support team at info@stepone.life and we will sort it out for you. Regards, ChayBought 8 pairs and have worn them pretty much exclusively since they arrived. They are the most comfortable pants I’ve owned and do not ride up or cause rubbing even after long walks.
6 months in though 3 pairs have developed holes around the waste band which is not good enough at this price.
I have held off buying more as I expect them to last longer than that, In comparison my CK’s lasted a lot longer before showing any wear.
Hey Gavin, thanks for taking the time and effort out to write us this review. We're sorry this has happened to 3 of your Step Ones. Like other brands, our product is also expected to last a year or so...
Read more with proper care and wash. Please fill out this form and our CS team will sort it out for you - https://stepone.life/pages/warranty-first-pair-guaranteeThe colours and overall quality are great. But there’s so many other brands out there that are as good if not better.
Add that kanga pouch STEPONE.
More supports where it’s at!!
Hey there, thanks for taking the time and effort out to write us this review. We're sorry to hear you’re feeling let down by your Step Ones! We offer a 30-Day First Pair Guarantee for either a size ch...
Read moreange or a refund and a One-Year Manufacturer’s Warranty on all pairs. If you could fill out the form we’ll be able to resolve your issues: https://stepone.life/pages/warranty-first-pair-guaranteeI bought these to try for their anti chafing quality. Very comfortable but they still ride up. I have bought quite a few pairs and most seem to have the same problem. I don’t have tree trunk legs but they’re not chicken legs either ! Also the elastic in the waist doesn’t stay flat , tending to roll which makes it a bit uncomfortable.might have to keep looking
Hey Graham,
Thanks for the review! They definitely shouldn't be doing that! The ride-up and waistband issues are indications that you need to try a diff style or size... please jump on our site so we...
Read more can organize another size for free, under our First Pair Guarantee :) https://stepone.life/pages/claim-fpg- 3 reviews
Loved the material and fit of these undies, except wish pouch was larger and more defined, like they have on the Obviously brand of undies, which have a more comfortable fit
Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
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- 6 reviews
Most comfortable undies ever worn ,unfortunately the first lot I bought the waist elastic wouldn’t keep its shape which made it fell like it was very tight to wear ,leaving red marks on my skin ,so I have probably 8 I don’t wear now because of that ,the newer ones seem ok ,but only time will tell ,I like the variety of colours
Hey mate, sorry to hear about the skin marks! Keep in mind that you need to wear them a couple of times to let them mould to your body and the elastic will over time stretch and recover to exactly the same measurement we make Step Ones :)
To be honest I don’t think they would ever stretch to correct shape ,the recent ones do ,but I’ve got 5 pair will never be nothing other than unwearable,they have been worn enough to test your theory
The trunks were brilliant and did everything that said they would do. So, no chafing etc. However, what I didn't expect was a hole in them after a few months. And then my email to the company was ignored. So, disappointing in the end.
Hey Fiona, so sorry to hear about this. If you could fill out the form we’ll be able to resolve your issues: https://stepone.life/pages/claim-fpg
Thanks Theresa. Sad you didn't reply to my original email and waited until I left a public review.
One problem I have found is, if you’re in your 60s and have a belly like mine, the waist band folds in half.
Hey Steve, so sorry to hear that you're experiencing this. Waistband folding is generally an indication to try a size up. We can send you another size to try for free under our First Pair Guarantee po...
Read morelicy so please contact us and we'll make it right. https://stepone.life/pages/claim-fpgFind out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
Bought 20 pairs at Christmas for the males and they rated them very comfortable only trouble after 3-4 months they have holes between the legs, 2 pairs have threaded and one torn at the inside seam. Perhaps needs better panelling on inner leg.
Hey there!
Thanks for the review. Sorry to hear you are feeling let down by your Step Ones! We offer a 30-Day First Pair Guarantee for either a size change or a refund and also a One-Year Manufactur...
Read moreers Warranty on all pairs! If you could fill out the form, we’ll resolve your issues! https://stepone.life/pages/warranty-first-pair-guaranteeNice comfort fit but damn they ride up and cause blistering when walking or sitting constantly having to readjust the shorts
Hey Dave, if they're still riding up it may be a sizing issue. Please jump on our site so we can organise another size for free, under our First Pair Guarantee :) https://stepone.life/pages/claim-fpg
Im a size 34 so i ordered 4 medium small were to tight around the waist
#213841 Order no
They fit and look good, but as for the no ride that is not true. My upper thigh is 51cms which I think I have thin legs as opposed to them being thicker and better suited for the boxer.
Hey Paul, we're sorry to hear that you're not loving your Step Ones. If they're still riding up, it might be a sizing issue ... please jump on our site so we can organise another size for free, under our First Pair Guarantee :)
Do i still have to make the payment for a replacement size.
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
Hi Louise,
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...
Read more Thanks, Step One SupportSorry a little late replying so I went elsewhere. Thank you though.
I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
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Details
Category | Underwear Shops & Brands |
---|---|
Mens / Womens Clothing | Mens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | None |
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Hi I Scott,
Thank you for sharing your experience with our product....
Read more We’re sorry for the delay, we had a shipping issue which caused massive delays during the BFCM sale. However, if it’s a normal period, the package is delivered within a few days only from the dispatch date. Re ride up issue, it’s usually solved by going one size up. We can send another pair or we can refund your payment under our first pair guarantee, just email us at info@stepone.life and we will sort it out for you. Regards, Chay