- Bamboo Trunk (Shorter)
Amazing all round
Amazing customer service and super responsive. The underwear itself we can't fault. Quality is definitely worth it. You should make some for women!
Good product bad customer service
The product is very soft but I think the sizing is not quite correct very close. But more importantly the replacement part of their product is not very easy.No worries, you are covered under our First Pair Agreement, however, I can give you two options at this point:
Option 1: Send a single replacement - please confirm the style, colour, and size
Option 2: A 25% off total basket code - no expiry
The code is valid for 1-time use, regardless of quantity, so if you do go with it, use it wisely :)
Please let me know which option you'd prefer.
Great undies, even better customer service!
Finally bit the bullet and bought some Step Ones…
Fast shipping, super comfy undies.
Unfortunately one pair had a small hole in them on opening. I emailed the customer service team over the weekend, and within 12 hours a replacement order had been placed.
You really can’t fault their customer service.
Fantastic service and product
Had a small issue with a order we got the wrong size john was fantastic helped us get it all sorted and the quality of the product is amazing who new underwear was so good
Great customer service from Mark
I ordered the wrong size but was able to return unopened packet and swapped with no dramas.
Will Order more & recommend to mate.
GREAT customer service and a great product
First saw an ad for these on Facebook and ordered a size large. When they arrived they looked like a small medium. Emailed customer service and ordered a 2XL and they fit brilliantly. No more sweaty parts and that really a heat rash!
Hey I wanted to leave a review about this company’s impeccable service. The size was too small but Matt made it very easy to change them to a larger size. I didn’t even need to send back the original pair. They posted them straight away after great email communication. Also very happy with the comfort and quality of these jocks!
Fantastic quality and quick delivery
Good customer service , very quick to reply to any inquiries , very happy with the trunks and love the colours too
The reviewer stated that an incentive was offered for this review
Excellent customer service from Step One
I ordered 4 pairs of boxer trunks for my tradie husband. The quality is excellent but unfortunately I got the size wrong. I contacted Step One customer service who resolved the issue in speed time, I sent back the 3 unopened pairs & within minutes of doing that received a confirmation email with my replacement pairs already dispatched!!! I would highly recommend Step One for quality & customer service.
they are best under were i ever got and i am 76 ***** will beying more great site very helpfull easy to find store great range of products very happy with the quality
Excellent product- even better customer service !
Product was so good I had to buy more! Size I picked was a little tight, but exchanged no problem.
I have ordered a number of these and they are great...worth the price. Customer service is brilliant too. Highly recommended
What a find! Fantastic product.
Bought for a difficult to please husband who can find nothing to complain about, in fact he even asked for more for Christmas! Website easy to use and helpful to find the right product with a good choice of style and colour. Customer service was absolutely excellent when I inadvertantly bought the wrong size. Recommend highly.
Amazing customer service
What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant
Had a slight issue with a pair of trunksters from my initial order - a seem split a little and you can imagine my embarrassments popping out, well really, madam...
So I sent an message through the contact form on the Step One site and, even though it was Sunday, I had a replay back straight away ie: "ooh Sir, we can't have that can we Sir? Popping out Sir? That'll never do Sir - please let me send a replacement pair of trunkies or a discount" etc etc.
So there you go, it was so easy and Eric was so helpful and resolved my issue with panache, y...
Questions & Answers
Why is it that we who buy trunks don’t get the option of a fly like the boxer boys do, we have to either undo our jeans or mess about trying to pull the side up to have a pee
Can you use the toilet without taking off your trousers
Thanks for getting in touch! Our Boxer Brief+Fly range can sort you out - https://stepone.life/products/boxer-brief-fly-lec?variant=39385296797768
Get an answer from our members and Step One representatives
|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
Other Underwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.