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Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.7 from 3,658 reviews · View Statistics
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Reviews

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Game changing underwear

published

Store is easy to use, I was in touch with one of the team members and they where very helpful and kind, I certainly will be a returning customer

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Most comfortable undies I’ve ever worn

published

Took a while to be able to return because it was hard to find a return address but after that it was all good and quick

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Peter
PeterGreater Melbourne (Outer), VIC

Customer service excellence.

published

As a long time customer and having purchased numerous large size trunks, I encountered an issue regarding the size of a purchased pair that did not fit correctly. The customer service to resolve this issue was exceptional and very satisfying. I remain as a loyal customer and have purchased a pair since as I love the quality of the trunk products. A minor blip on the monitor but resolved in a most efficient manner. Well done Step One. Much appreciated. Regards: Peter.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Amazing all round

published

Amazing customer service and super responsive. The underwear itself we can't fault. Quality is definitely worth it. You should make some for women!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Robert
Robert
  • 2 reviews

Good product bad customer service

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Step One
Chay A.Step One
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Josh
JoshSydney, NSW

Great undies, even better customer service!

published

Finally bit the bullet and bought some Step Ones…
Fast shipping, super comfy undies.

Unfortunately one pair had a small hole in them on opening. I emailed the customer service team over the weekend, and within 12 hours a replacement order had been placed.

You really can’t fault their customer service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Corey
CoreyCentral Queensland, QLD

Fantastic service and product

published

Had a small issue with a order we got the wrong size john was fantastic helped us get it all sorted and the quality of the product is amazing who new underwear was so good

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Danny
DannySouth East Queensland, QLD

Great customer service from Mark

published

I ordered the wrong size but was able to return unopened packet and swapped with no dramas.
Will Order more & recommend to mate.
Cheers

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

GREAT customer service and a great product

published

First saw an ad for these on Facebook and ordered a size large. When they arrived they looked like a small medium. Emailed customer service and ordered a 2XL and they fit brilliantly. No more sweaty parts and that really a heat rash!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

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Great service

published

Hey I wanted to leave a review about this company’s impeccable service. The size was too small but Matt made it very easy to change them to a larger size. I didn’t even need to send back the original pair. They posted them straight away after great email communication. Also very happy with the comfort and quality of these jocks!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Fantastic quality and quick delivery

published

Good customer service , very quick to reply to any inquiries , very happy with the trunks and love the colours too

Product Quality
5/5
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Frances
Frances North-West & West coast, TAS

Excellent customer service from Step One

published

I ordered 4 pairs of boxer trunks for my tradie husband. The quality is excellent but unfortunately I got the size wrong. I contacted Step One customer service who resolved the issue in speed time, I sent back the 3 unopened pairs & within minutes of doing that received a confirmation email with my replacement pairs already dispatched!!! I would highly recommend Step One for quality & customer service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

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great

published

they are best under were i ever got and i am 76 ***** will beying more great site very helpfull easy to find store great range of products very happy with the quality

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Shane.c
Shane.c Perth, WA

Excellent product- even better customer service !

published

Product was so good I had to buy more! Size I picked was a little tight, but exchanged no problem.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Lovely trunks, super customer service

published

Easy to order, arrived quickly, good quality. Unfortunately wrong size ordered but reordered correct size & efficient customer service (thanks Jordy) organised a refund on returned goods with no problem at all. 10/10

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Louise
Louiseasked
Bamboo Trunk (Shorter)

My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you

2 answers
Step One
Chay A.Step One

Hi Louise,

It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart

Thanks,
Step One Support

Louise
Louise

Sorry a little late replying so I went elsewhere. Thank you though.

GillianB
GillianBasked
Bamboo Trunk (Shorter)

I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

David G.
David G.asked
Bamboo Trunk (Shorter)

Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

See all Step One Bamboo Trunk (Shorter) questions

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Step One Bamboo Trunk (Shorter)

Details

Compare both Step One Bamboo Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare both Step One Bamboo Underwear
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