Outstanding customer service
Unfortunately these trunks weren’t for my body shape. But their first pair guarantee was quickly offered a replacement or a refund without my even asking. Great customer service
Great product and amazing customer service
Product was amazing - brought husband the wrong size initially and probably the quickest and most helpful customer service iv recieved
Best jocks and customer service out there!
Been wearing these since before the tv ads, best jocks out there! Not to mention the unbelievable custer service, i emailed step one about a sizing queary at 1030pm on a Saturday and within 30 minutes had a new pair sent out to try on!!
Superb quality, well packaged and exceptional customer service.
With lots of similar ads bombarding you for similar products I tried Step One. Zero regrets, excellent quality and even better customer service.
I ordered 4 pairs of the trunks, got them, they were too small. I contacted the Step One team. True to their word, I got an email hours later telling me how the issue can be resolved. I followed the staffs helpful directions & replacement items were shipped in less than 48 hours. Step One, a pleasure to wear & deal with.
Brilliant service a brilliant produce
As stated in the title a great produce and the best customer service I have had for a long time.
Well done to all
- Men's Bamboo Trunk (Shorter)
Great product and great service
Ordered medium trunks and they were too small, customer service responded immediately (on a weekend even!) and had a replacement pair ordered the same day. Super fast service! And I love the product so far! Only criticism is that the waist measurements on the selection buttons at the top of the product page are a little different than the measurements on the size guide further down the page.
Game changing underwear
Store is easy to use, I was in touch with one of the team members and they where very helpful and kind, I certainly will be a returning customer
Most comfortable undies I’ve ever worn
Took a while to be able to return because it was hard to find a return address but after that it was all good and quick
Customer service excellence.
As a long time customer and having purchased numerous large size trunks, I encountered an issue regarding the size of a purchased pair that did not fit correctly. The customer service to resolve this issue was exceptional and very satisfying. I remain as a loyal customer and have purchased a pair since as I love the quality of the trunk products. A minor blip on the monitor but resolved in a most efficient manner. Well done Step One. Much appreciated. Regards: Peter.
- Men's Bamboo Trunk (Shorter)
Amazing all round
Amazing customer service and super responsive. The underwear itself we can't fault. Quality is definitely worth it. You should make some for women!
Good product bad customer service
The product is very soft but I think the sizing is not quite correct very close. But more importantly the replacement part of their product is not very easy.No worries, you are covered under our First Pair Agreement, however, I can give you two options at this point:
Option 1: Send a single replacement - please confirm the style, colour, and size
Option 2: A 25% off total basket code - no expiry
The code is valid for 1-time use, regardless of quantity, so if you do go with it, use it wisely :)
Please let me know which option you'd prefer.
Great undies, even better customer service!
Finally bit the bullet and bought some Step Ones…
Fast shipping, super comfy undies.
Unfortunately one pair had a small hole in them on opening. I emailed the customer service team over the weekend, and within 12 hours a replacement order had been placed.
You really can’t fault their customer service.
Fantastic service and product
Had a small issue with a order we got the wrong size john was fantastic helped us get it all sorted and the quality of the product is amazing who new underwear was so good
Great customer service from Mark
I ordered the wrong size but was able to return unopened packet and swapped with no dramas.
Will Order more & recommend to mate.
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...Thanks, Step One Support
Sorry a little late replying so I went elsewhere. Thank you though.
Get an answer from our members and Step One representatives
|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
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