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Step One Bamboo Men's Trunk (Shorter)

Step One Bamboo Men's Trunk (Shorter)

4.7 from 3,941 reviews · View Statistics
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Reviews

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Outstanding customer service

published

Unfortunately these trunks weren’t for my body shape. But their first pair guarantee was quickly offered a replacement or a refund without my even asking. Great customer service

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Emma c
Emma cGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great product and amazing customer service

published

Product was amazing - brought husband the wrong size initially and probably the quickest and most helpful customer service iv recieved

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Best jocks and customer service out there!

published

Been wearing these since before the tv ads, best jocks out there! Not to mention the unbelievable custer service, i emailed step one about a sizing queary at 1030pm on a Saturday and within 30 minutes had a new pair sent out to try on!!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Superb quality, well packaged and exceptional customer service.

published

With lots of similar ads bombarding you for similar products I tried Step One. Zero regrets, excellent quality and even better customer service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Bret
BretGreater Melbourne (Inner), VIC

Amazing service

published

I ordered 4 pairs of the trunks, got them, they were too small. I contacted the Step One team. True to their word, I got an email hours later telling me how the issue can be resolved. I followed the staffs helpful directions & replacement items were shipped in less than 48 hours. Step One, a pleasure to wear & deal with.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Brilliant service a brilliant produce

published

As stated in the title a great produce and the best customer service I have had for a long time.
Well done to all

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Great product and great service

published

Ordered medium trunks and they were too small, customer service responded immediately (on a weekend even!) and had a replacement pair ordered the same day. Super fast service! And I love the product so far! Only criticism is that the waist measurements on the selection buttons at the top of the product page are a little different than the measurements on the size guide further down the page.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Game changing underwear

published

Store is easy to use, I was in touch with one of the team members and they where very helpful and kind, I certainly will be a returning customer

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Most comfortable undies I’ve ever worn

published

Took a while to be able to return because it was hard to find a return address but after that it was all good and quick

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

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Peter
PeterGreater Melbourne (Outer), VIC

Customer service excellence.

published

As a long time customer and having purchased numerous large size trunks, I encountered an issue regarding the size of a purchased pair that did not fit correctly. The customer service to resolve this issue was exceptional and very satisfying. I remain as a loyal customer and have purchased a pair since as I love the quality of the trunk products. A minor blip on the monitor but resolved in a most efficient manner. Well done Step One. Much appreciated. Regards: Peter.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Amazing all round

published

Amazing customer service and super responsive. The underwear itself we can't fault. Quality is definitely worth it. You should make some for women!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Robert
Robert
  • 2 reviews

Good product bad customer service

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Step One
Chay A.Step OneSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

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Josh
JoshSydney, NSW

Great undies, even better customer service!

published

Finally bit the bullet and bought some Step Ones…
Fast shipping, super comfy undies.

Unfortunately one pair had a small hole in them on opening. I emailed the customer service team over the weekend, and within 12 hours a replacement order had been placed.

You really can’t fault their customer service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Corey
CoreyCentral Queensland, QLD
  • 3 reviews
  • 1 like

Fantastic service and product

published

Had a small issue with a order we got the wrong size john was fantastic helped us get it all sorted and the quality of the product is amazing who new underwear was so good

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Danny
DannySouth East Queensland, QLD

Great customer service from Mark

published

I ordered the wrong size but was able to return unopened packet and swapped with no dramas.
Will Order more & recommend to mate.
Cheers

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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See all Step One Bamboo Underwear reviews

Questions & Answers

Louise
Louiseasked
Men's Bamboo Trunk (Shorter)

My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you

2 answers
Step One
Chay A.Step OneSend a private message
Louise
Louise

Sorry a little late replying so I went elsewhere. Thank you though.

GillianB
GillianBasked
Men's Bamboo Trunk (Shorter)

I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

David G.
David G.asked
Men's Bamboo Trunk (Shorter)

Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

See all Step One Bamboo Men's Trunk (Shorter) questions

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Step One Bamboo Men's Trunk (Shorter)

Details

Compare all 4 Step One Bamboo Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare all 4 Step One Bamboo Underwear
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