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Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.7 from 3,308 reviews · View Statistics
Listing monitored by Step One

Reviews

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Corey
CoreyCentral Queensland, QLD

Fantastic service and product

published

Had a small issue with a order we got the wrong size john was fantastic helped us get it all sorted and the quality of the product is amazing who new underwear was so good

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Danny
DannySouth East Queensland, QLD

Great customer service from Mark

published

I ordered the wrong size but was able to return unopened packet and swapped with no dramas.
Will Order more & recommend to mate.
Cheers

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

GREAT customer service and a great product

published

First saw an ad for these on Facebook and ordered a size large. When they arrived they looked like a small medium. Emailed customer service and ordered a 2XL and they fit brilliantly. No more sweaty parts and that really a heat rash!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised

Great service

published

Hey I wanted to leave a review about this company’s impeccable service. The size was too small but Matt made it very easy to change them to a larger size. I didn’t even need to send back the original pair. They posted them straight away after great email communication. Also very happy with the comfort and quality of these jocks!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Fantastic quality and quick delivery

published

Good customer service , very quick to reply to any inquiries , very happy with the trunks and love the colours too

Product Quality
5/5
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Frances
Frances North-West & West coast, TAS

Excellent customer service from Step One

published

I ordered 4 pairs of boxer trunks for my tradie husband. The quality is excellent but unfortunately I got the size wrong. I contacted Step One customer service who resolved the issue in speed time, I sent back the 3 unopened pairs & within minutes of doing that received a confirmation email with my replacement pairs already dispatched!!! I would highly recommend Step One for quality & customer service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

great

published

they are best under were i ever got and i am 76 ***** will beying more great site very helpfull easy to find store great range of products very happy with the quality

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Shane.c
Shane.c Perth, WA

Excellent product- even better customer service !

published

Product was so good I had to buy more! Size I picked was a little tight, but exchanged no problem.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Great product

published

I have ordered a number of these and they are great...worth the price. Customer service is brilliant too. Highly recommended

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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What a find! Fantastic product.

published

Bought for a difficult to please husband who can find nothing to complain about, in fact he even asked for more for Christmas! Website easy to use and helpful to find the right product with a good choice of style and colour. Customer service was absolutely excellent when I inadvertantly bought the wrong size. Recommend highly.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Amazing customer service

published

What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised

Over-extending myself

published
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Underwear Shops & Brands

Find out how Step One Bamboo Trunk (Shorter) compares to other Underwear Shops & Brands

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Sam
SamSouth East Queensland, QLD

No more whinging from my BF when we go for walks!!

published

My BF loves them. Zero chafe and very comfortable. I’d order his first pair but the wrong size. He’d tried them on but they still sent out a new pair as part of their “first pair comfort guarantee” Fantastic & quick customer service!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

New to the game

published

I don't usually buy into hype and marketing gimmicks, but I fell for the banter on this occasion and glad I did. I initially ordered the wrong fit, but under the First Pair Guarantee, a replacement of my choice was immediately processed. The support I received was instant and friendly. Absolutely recommended.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Wylie
WylieFar North Queensland, QLD
  • 4 reviews
  • 2 likes

Love ‘em!

published

These underdaks truely live up to their hype! My first pair were a tight fit, not unbearable but tighter than the “average fit”. I mentioned this to the after sale support team and they sent me a larger size FOC, no questions asked! The second pair are SUPER comfy

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

ShellyB
ShellyBasked
Bamboo Trunk (Shorter)

Do any of these come with a fly? partner is quite slim but likes a fly

2 answers
Step One
Chay A.Step One

Hi Shelly! The ones with fly are only available in the longer version. He can try a pair and he’s covered under our First Pair Guarantee. Love them or they’re free!!

ShellyB
ShellyB

Thank you.

Joan
Joanasked
Bamboo Trunk (Shorter)

My son is in size 97 in his undies,would he be in large in step one.

1 answer
Step One
Chay A.Step One

Hey Joan!

The size chart suggests that he should go for the XL. Here's the link: https://stepone.life/pages/sizing-chart

Cheers,
Chay

Abdo
Abdoasked
Bamboo Trunk (Shorter)

I’m trying to order the new blue bottles but it keeps showing the smashed avocado picture. I’m afraid to order because I don’t want to get the wrong one. Is it just the picture which is wrong ??

No answers
See all Step One Bamboo Trunk (Shorter) questions

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Step One Bamboo Trunk (Shorter)

Details

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CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
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