Horrible product now
Step ones used to be the best and all I wear, but the pairs I’ve bought in the last year have been horrible quality and sizing and not worth even half the price they’re asking frnthem
- Men's Bamboo Trunk (Shorter)
Sizes Run Small
Sizing chart incorrect, took 18 days to arrive, sent one of the two pair back postage $12.55. Seriously do not bother.
Shipping is horrible, sizing doesn't make sense,
I received the product one month later, I never experienced such thing with online purchases.
Sizing is wrong, supper tight according to their chart.
Shocking customer service
Absolutely shocking customer service. They are more concerned about sending daily emails trying to get you to buy product, than replying on issues. I have bought twice. First time two pairs tore in the first week. Second time they sent 3 of the wrong size. I wrote to them and they refuse to reply. Do not buy
Had to come back and buy more as the first pair were too small, hoping upping size will be better
It is easy to use the site to see what size and type you are after they do have a good range of stuff on there web to
Very poor quality and was very small and did rid up my legs did not stop the shaving either i did say that I will never buy them again sorry
Superb customer service
These run on the small size but that wasn't a problem As the customer service team were superb quickly resolving - easiest company ever to talk to no but from - product as good as the service
Payment site doesn't work
Tried to pay for trunks and step one payment site wouldn't except debit card payment, and after 10 emails back and forward the issue still hasn't be resolved, so not buy or trying step one ever again!!!!
- Men's Bamboo Trunk (Shorter)
Riding up and totally uncomfortable
I ordered my 1st pair of theses this week they arrived promptly and I couldn’t wait to try them. Wow what a disappointment they ride up 10 worse than any underwear I have ever owned I was constantly pulling them down and trying to get them in a position of comfort in the end I had to take them off in the back of my van at work and go commando for the rest of my shift. Sorry to write a review like this but it is the truth. I would be up for trying a different pair but i sized the ones I bought with the recommendations on your web site. I would do the mine back thing but auto fill used my old email address when ordering.
XL though im a 36 inch waist and these are too tight
Great quality though far too small
Was going to buy 2xl though on add thesw guys are 150kg im 100kg lean fit and hard
So i went with xl
Big mistake too small
these are perfect I can't live without it
I'm seven years old and I'm your youngest customer. I like your website and my mum brought these for me. They are so comfortable and are the best underwear I've ever worn.
Unlikely to buy any more. Three times the price of my normal trunks but no better.
The site and ordering was simple. The size guide was inaccurate for me and I should have ordered at least one size larger. I can see their potential but being undersize left me less than impressed. The fabric is very soft and you hardly know you’re wearing them.
Be Careful Big People
I am a big person and my waist size is 120cm. According to the size chart i am at the upper end of the 2X. The underware feels good,however because when big people sit down the stomach expands.and the waistband works as a tourniquet and is extremely tight. I sent an e-mail to the company asking them if they had a 3X trunk. I also sent an e mail explaining the problem for big people and that I felt that the waistband did not expand enough.
This was more than a week ago and no reply from the company.So much for the satisfaction policy?
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...Thanks, Step One Support
Sorry a little late replying so I went elsewhere. Thank you though.
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|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|