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Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.7 from 3,042 reviews · View Statistics
Listing monitored by Step One

Reviews

3.3
4 reviews
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Amazing customer service

published

What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
M.S.
M.S.Sydney, NSW
  • 4 reviews
  • 3 likes

Waistband is very, very uncomfortable.

published

I’m a big fan of the product. Thank you to StepOne replacing my first pair, exchanging from ‘medium’ to ‘large’.

I have my waist measurements correct. I have 5 pairs now at “large”, but the waistband on this underwear is extremely tight, continually folds & is uncomfortable. The waistband is like a resistance band at the gym - it’s ridiculously constrictive, not anything remotely comfortable around the waist.

They do ride up, but not a great deal. That’s to be expected, I guess. The material and colours/ appearance is terrific.

I am disappointed as I’ve tried two size options now, have 5 pairs but still not satisfied. I’d love to keep buying these, but I can’t because of the sizing complexities & waistband issues.

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Step One
Greg T.Step One

Poor sizing

published

Ordered an initial pair (trunk shorter) size was posted as large,when arrived I could hardly get them on, was small/medium at best,e mailed to complain heard back nothing,good at one liners poor customer service.

Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Step One
Greg T.Step One
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Greg
GregPerth, WA
  • 2 reviews

great product bad service if you return

published

I brought 1 pair to try great fit very comfy
brought 5 more size was wrong xxxx small requied 2xl sent back to nsw as they said for replacement
0n 7 /2 /2020 now 27/2/2020 nothing heard from any one trying to contact ut its just a logistic company
Bad form i think $125.00 might be gone please help

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Step One
Greg T.Step One

Sorry Greg. Please email us your order number to info@stepone.life and we'll sort it out.
Thanks Greg

Greg
Greg

thank you looking at my order a getting back to me
i do like the product looking forward to my order

See all Step One Bamboo Underwear reviews

Questions & Answers

Ian B.
Ian B.asked
Bamboo Trunk (Shorter)

Can i buy 3 pairs at a time ?

No answers
Ivan P.
Ivan P.asked
Bamboo Trunk (Shorter)

Why do you only release some colours for a limited time & also only in the smaller sizes when it’s clear that your customers like me would purchase more pairs when they can afford too?

No answers
GeoffT
GeoffTasked
Bamboo Trunk (Shorter)

Can I order different colours

1 answer
Step One
Theresa N.Step One

Of course, just add them to your cart!

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Step One Bamboo Trunk (Shorter)

Details

Compare both Step One Bamboo Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare both Step One Bamboo Underwear
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